If I could leave no stars then I would. This is a very…read moreunprofessional firm to say the least. I sought the assistance of an agency for cheaper auto insurance. I spoke to their agent and disclosed all information in the beginning of the process and during the process. And yet the agent could not properly give me an accurate quote. I addition to providing me with incorrect premiums, I contracted an auto insurance only to find out that my rate was doubled 1 month later. Not only did I loose money but I lost my continuous coverage rating which apparently is a big item in NY. In addition the office manager was in copy to all my emails and did nothing to correct the situation. In all, the company did not properly train their staff, did not take accountability for the issue and did nothing to make the situation right by the customer which was their fault.

Had a great experience working with Westrock. They were very helpful and professional.read more

I've been shopping around for car insurance for several months now and was so fortunate to come…read moreacross this little agency in Nanuet, NY and it's owner, Kathy Sulla. She not only found me the best rate I've had in years in a matter of minutes, but also impressed me with her down-to-earth, friendly personality, that left me feeling like I had not only found a new agent, but a new friend, as well! She's extremely knowledgeable with all things insurance and answered all of my (many) questions in a patient, professional manner. She put so much time and effort into my inquiry and made me feel like I was her only client! She came highly recommended and now I know why. Don't hesitate to call and speak with her...you'll be happy you did!

From the owner: Our business is unique because it is owned by customer service representatives, who always…read morespecialized in helping our clients get the best rate for their insurance needs . With over 38 years in the Insurance field we know what our client needs to be properly protected and will always work hard to find the best rate for our clients.

Worst experience I ever had with an insurance company. Please don't use this agency. Incompetent…read more No customer service. Jim just made excuses for error based on an employee that was new and left the company. If I could give Zero rate I would. He saw how disgusted I was told me to look for other insurance company. I have home insurance with State Farm I should have used another agent. Be on DISGUSTED.........Never Again

I came to know Jim through my old insurance agent whose company (which shall remain nameless)…read moredecided not to renew my auto policy. I was referred to Jim who was absolutely wonderful! He was kind, knowledgeable, and very helpful. I was facing having no auto insurance in a matter of two days and Jim contacted me and went right into action! That day I had car insurance and within a few more days, renter's insurance and personal umbrella coverage as well. And he has saved me over $252.00 a month!!!!! Incredible! Thank you, Jim! You are the best!

I am extremely satisfied with Emmauel and his representative Yinette B with my account. Not only…read moredid they save me hundreds (high hundreds) but I also was able to add extra coverage and services (Life, Renters) that I never imagined I could afford before. I can't express my gratitude enough for this agency. Great experience from start to finish.

From the owner: We are licensed insurance agents with over 100 years of combined insurance experience. Let us…read moreinsurance your auto, home life and business. Insurance is our passion!

Barbara G This is…read morethe BEST agency yet! I switched from another insurance company and it was the best move I ever made! The staff is very kind, attentive and knowledgeable, they always go out of their way to make sure all my needs are met. Not to mention, they also saved me a lot of money!!!!!!

I can not rave about this office enough. The staff was so kind and attentive. They took the time to…read moreexplain everything and answer all of my questions. They were extremely accommodating. The office was very nice and I felt listened to, protected, and supported. I am so happy that we have this great office right in town!

They never answer the phone and when they do they put you on hold until you hang up and call back.read more

My family has been using Eduoard for all of our car insurance needs for over two decades. When I…read moreneed him, he responds quickly. He makes the process simple. I appreciate him so much for helping me transfer my insurance from my old car to my new car within 24 hours. Wow!

I visited the Matt Franchino Agency on Thursday May 24th and their continued professionalism and…read morefamily style atmosphere is definitely appreciated. Matt and Agata always go above and beyond to make sure I have the exact policy I need. I Wil recommend this Agency to everyone.

I was very disappointed with this company, I was with them for many years, and when I really needed…read morethem, they were to busy to return my phone call or get back to me. They knew how to take my payment every month Good luck when you really need them !!!