I am a tenured professor who started teaching study abroad programs more than 20 years ago. On four…read moreoccasions I directed a program in Sorrento working closely with the Sant'Anna Institute. The last time was in the summer of 2022, when the highest-ranking administrators in the institute treated me with more disrespect, manipulation, and incompetence than I have ever observed in a study abroad situation. I have taught these programs for 3 different universities in three different Italian cities, so I do have a solid frame of reference. While I had several troubling concerns, the main problem was that they placed us in housing owned by the most unprofessional, offensive, arrogant, and (at times) aggressively rude landlady in town. The quality of the services we received was abysmally inconsistent, even once putting the physical health and well-being of my students at risk. I will never again take a group of students to Sorrento as long as the Sant'Anna institute remains in business, and if you care about the safety and physical/mental health of your students you should do the same. My advice is to find a less expensive venue with a different third-party provider. (Salerno is an excellent alternative, for example).