Market Square has such an odd assortment of shops, and this store does nothing to change this…read moreparticular opinion of mine. Besides the supermarket and chemist, it has to be the biggest shop in the place, and it's full of an eclectic mix of electrical products. They offer almost every electrical good that you can think of, none of which can be carried solo. Ok that's not true; they do have big fans, giant TVs and whitegoods, but they also have vacuum cleaners which I suppose can be carried by one person. Although why would you carry them when they have those tiny, dysfunctional wheels that force you to readjust the machine's alignment every three steps? That would take away the fun.

Great deals to be had. There are some used appliances, and some brand new appliances, but the best…read moredeals are on the slightly damaged appliances. They're new, but they have small scratches or dents from shipping and so on. Most of them are not even noticeable, but they will bring down the price considerably. We bought a fridge, a washer, and a dryer and got good prices on all three. We even asked them to lower the sticker price and they did. The guy we dealt with, Lance, was also one of the delivery crew, so he sold us the appliances and then delivered them as well.

Completely incompetent and overpriced. Misdiagnosed initially after minimal inspection time and no…read moreactual disassembly, charged me $339 on recommended parts and labour that were not faulty, the fridge has the same problem still. On reinspection found the actual fault and quoted a further $123 to fix. No refund on misdiagnosed parts, no apologies. Immediately after reassembly from second inspection the fridge light no longer worked, they claimed this would be "wear and tear". My suggestion that this was improbable was met with the statement "you can't work on probabilities you have to accept possibilities... it's POSSIBLE the light failed precisely as they were here, and as I can't prove otherwise... no repair will be done" Have since checked other suppliers and found BWG's parts prices are 30% higher than others for same genuine parts.

I have had really positive experiences with the sales staff. However, one lady at the front…read morecounter was incredibly rude. I ended up not buying my item and she then said "your narky". I couldn't believe it. She then yelled at me when I said I wouldn't take the item. I sent an email to the manager complaining and they didn't bother to respond

I purchased a refrigerator from Goody Guys Mt Gravatt, a big thank you to staff member Elwyn for…read moresupplying all the information I required. Elwyn matched the price advertised online and also supplied details regarding brands and energy efficiency which made my decision effortless. He organised delivery and pick up of the old appliance in 24 hours.