Total.Scam! Don't sign up! If you cancel and follow the contract rules they say/ confirm they have canceled your service, stop billing you, confirm cancellation, and even issue refunds. Then 3 years later sell your canceled account to a collection agency who puts collections on your credit. Hoping you will just give up and pay them thousands of dollars ( they are not entitled to) What a nightmare! read more

DO NOT USE BRINKS!! Everything was good till we called customer service about a tech issue with our cameras in July, 2024. They said it would be a $200 charge to send someone to our home so we declined this. In August, we were charged $290 for a technician visit that NEVER HAPPENED! We called customer service to request a refund. The 1st CS rep told us the refund would take 5-7 business days. On day 7, no refund so we called back. The 2nd CS rep said it would take 15 business days. On day 15, no refund. In September, they charged us AGAIN for another $290 for the technician visit. We called and spoke with a supervisor who informed us the CS reps we spoke with were mistaken and the refund would not happen till the next billing cycle....30 days! Unacceptable! We immediately requested to cancel our service and was told we were under a 7-year contract! What??? That was not explained to us when we signed up for the security service. We will be filing a complaint with the BBB and will look for other who have been screwed by this company to file a class action lawsuit for misrepresentation. read more

This service is terrible!! I called Brinks customer service with 6 days left to terminate my service so I can go to a landline. First, they put you on a long hold-- 20 + minutes before someone comes on address your termination. Then, the representative says we will send a termination letter within 72 hours of the call-- No termination letter past 72 hours. Brinks said you must call them back if you did not get the letter and wait 72 more hours! Plus, you must pay for service for the next 30 days even though you terminated services-- you are paying for something that you are not getting! THIS IS WRONG-- They need to be reported to the Federal Government-- DO NOT USE THEM-- This is wrong ! I am reporting them to the BBB and with the state -- As they say, there is no honor amongst thieves! read more

I will not recommend this security system there services are horrible they will lock you up for 5 years and there no way out cause do to anything loss of job all they care is getting there monthly payment lacosha Baker and Tasha has a nasty customer service and lacosha will send you a cancellation paperwork saying you are still hook for 100% of remaining agreements which we talk about canceling it now and will have to pay 75% of the remaining contact now she has to resend the contract of canceling service read more