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    Brightway Dental

    5.0 (1 review)
    Closed Closed

    Services - Brightway Dental

    Teeth whitening

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    8 months ago

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    Jefferson Dental & Orthodontics - Lake June/Masters

    Jefferson Dental & Orthodontics - Lake June/Masters

    2.9(14 reviews)
    2.1 mi

    Hello - I just left Jefferson Dental at Lake June/Masters. What a horrible experience! I had a 10am…read moreappointment, when I arrived I told them I was there to see if I'm a fit for dental implants, the young lady advised that after x-rays and dental hygienist review the dentist would let me know if I'm a fit. She pulled up my insurance information, mind you I have my own dentist and was there specifically to discuss Dental implants. The hygienist and X-ray tech were amazing and I was thinking I might move my family family over to this location. NOT!!!! When I spoke to the dentist she did her assessment and advised she couldn't advise if I was a fit but would have to refer me. Totally not what the front desk clerk had told me. I let the dentist know that was not what the front desk clerk told me. Immediately I knew that just wanted my $$$, the dentist told me she would be right back with the referral to another Jefferson Clinic. I proceeded to let her know that I felt misled to go thru all this only to be told they couldn't provide an assessment as to whether I'd be a fit. I ask her " You do understand my frustration right?" She said yes! Well she said give me a few moments and come back with the referral, I never saw her again. After waiting almost 30 minutes I ask someone that was working there to take the dental bib off me and I was leaving. I work for a large Bank in HR, I was livid!!! Well that person led me back to the person that told me the dentist would be able to tell me if I'm a fit for implants. I politely told her thanks for wasting my time and its okay that you charged my insurance for the X-rays etc. Zero customer service!!!! Zero! No apology just a F off look as I walked out the door. You can't make this stuff up. To think I was that close to bringing my whole family over to Jefferson Dental (4 people total) and they lost that business. Jefferson Dental, you were paid on my visit but you lost a whole family and potential referrals due to service and misleading me. This is a direct reflection on the LEADERSHIP at this location, when you make it about money and miss taking care of your clients this will happen. I felt taken advantage of and I would not recommend this location to my friends or family members. Again, the X-ray tech and dental hygienist were great, but the front desk and response or lack there of is why I won't recommend Jefferson Dental Lake June.

    I've came to this location 4 times for my cleanings. Even if you make an appointment every time,…read moreyou will be stuck in the waiting room for over 30 minutes, another 30+ minutes waiting in the back for anyone to even attend you. They had me come in and wait over an hour in the lobby just to tell me to reschedule my appointment for them over booking and not having enough time to attend me. They also try to convince you to pay for so many extra things you don't even need. The care here sucks!!!

    Brightway Dental - endodontists - Updated May 2026

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