Working for Brightstar has been one of the most frustrating experiences I've had in caregiving. The biggest issues are at Prickly and Summerset -- those houses are by far the worst. The house administrators don't do their jobs and leave most of the responsibilities on 18-20-year-olds who barely have proper training or experience with real caregiving. These are residents who deserve experienced, attentive care, and instead the workload gets dumped on young, overwhelmed staff while management stays in the office or disappears. When concerns are voiced or when staff ask for help to protect the residents and themselves, management doesn't listen or try to fix anything. Instead, they jump straight to threats or firing. There's no support, no accountability, and no true leadership -- just blame being pushed down onto the caregivers who are already doing more than they should. Residents deserve real care. Staff deserve proper training, leadership, and respect. Brightstar, especially at Prickly and Summerset, fails at all of that. read more

Do not work with Brightstar care! Whether you're an employee or a member of the community looking for care for your family please find somewhere else! As far as being an employee I highly suggest you gain experience or use your skills elsewhere! There scheduling team is beyond unprofessional! They never fulfill "bonuses" they cut your checks, constantly schedule outside of availability! Heather is a two faced b*tch As far as care goes! People in the facilities are aggressive, and care often gets put on the back burner! I've seen residents go hours without being cared for and man handled I definitely would not put my loved one in there facility! They never listen to any concerns, they are only worried about making their money! Horrible business, if I could give zero stars I would! read more

First off, BrightStar Care offers a wide range of in-home services to support seniors, the physically disabled, challenged minors, and others in their homes. Bright Star has a series of YouTube videos to review. Just search for BrightStar Care using the search function in you tube. In the Boise area, BrightStar Care provides in-home services as well as operates (self-pay) four assisted living and memory care homes. This first review will only cover in-home services. My wife contracted a form of dementia. It was the same condition that Robin Williams had. I was urged by physical therapists and occupational therapists to arrange help in the home. So, in the late 2018 to early 2019 time frame, I initially contracted for help from Bright Star between 9 AM and 1 PM three days a week. That schedule was later expanded to seven days a week. Before providing services, a nurse and other representatives from Bright Star came out to look at our home and to evaluate what services were needed. My wife's condition was assessed. This allowed creation of a comprehensive home care plan. The care plan was changed as my wife's condition varied. Care was audited every quarter by a Brightstar nurse. The CNA's from Bright Star helped my wife get up in the morning and showered. Then they prepared both breakfast and lunch. On good mornings, the senior aides/CNA's often offered to do some light housekeeping. This included vacuuming, washing clothes and keeping the kitchen up. Until the Covid era, the aide would drive my wife to the senior center and I would cover both of their lunches. Seriously, I needed the peace and quiet. I often shopped and ran errands when Brightstar was with my wife. There were some marvelous people taking care of my wife. It was easy to become attached to them and consider an aide part of the family. Unfortunately, there was a moderate degree of turnover. So orientation was often needed. I had created a number of documents that helped describe the daily routine. And the PowerPoints meshed with Bright Star's care plan. When a new CNA came to take care of my wife, I gave them the orientation and I monitored their activities on the first visit. Rarely (due to personal illness, human factors, car breakdowns and other reasons) we had no-show conditions. I was usually notified in advance when this was to happen. A floater would come in to cover. Or, I would cancel services for the day. One aide was a true no-show to both our home and the employer. Again, this was a very rare event. Brightstar did everything they could to insure proper coverage. To sum up: I am a fan of Brightstar Care. Family Caregivers have a mortality rate over 30%. They often disregard their own health and pass away before their loved one. Anything a person can do to lighten the physical and emotional toll provides badly needed self-help. There is nothing like getting out of the house and having free time to catch up on errands and to just relax. My next review will be of a Brightstar Care Home. read more

I used Brightstar for over two years for my mother. Just recently they sent a girl that always showed up late and this day was no different. She came in 10 minutes late walked into the kitchen got in her phone and sat down in the kitchen. I got my mother up brought her to the kitchen while she watched me take care of her and prepare her breakfast. I told Leah she might need help to eat and she may need to feed her. I left went upstairs. When I came back she was still sitting two chairs away from my mother and mom was staring at her food because she couldn't feed herself and Leah was staring at her and watching tv. I told her she could leave. I text the company the details and Bailey text me back blaming me for not communicating with the girl better. I've gone to a different company. I even text a copy of the nasty text messages to the owner with no response. Oddly enough the first person that came from the new home health company was someone from Brightstar. She said that's why she left and went somewhere else. Every time she had a concern or complaint they would blame it on her. Over 2 weeks after the incident Jessica called me from management not to apologize but blame me more and say I was recording their phone calls. This doesn't even make sense since 99% of our communication is done through text messages. Why would I be recording anything and show do you even do that? Very bizarre for a company to behave this way. Very unprofessional! She also mentioned she had been talking with the other agency about us which is a HIPAA violation. read more

I have referred my Life Changes Elder Care clients numerous times to BrightStar Care - because I trust and believe in the quality, commitment, and compassion of their caregivers, staff, and owners. Even more notable, I hire them to help with my own father. They work very hard to make great matches with personalities of those they care for with those who will be providing care. I am happy to recommend BrightStar Care to you! read more