I did a tour & the facility was 1st very clean. The EVS staff deserves recognition their doing an amazing job. The Nurse that gave the tour I don't remember her name but she is an Irish women very polite. I liked how she didn't just tell the good but also told the things they need to work on. She even explained the plan of how they are working on it. She started the tour off by going into the chapel which meant a lot to me because I'm big on prayer I believe he heals the sick. I know every place has flaws under the surface but the workers didn't seem exhausted from being over worked. Also, nurses was in the hallway on the units. ***ONCE AGAIN KET ME SHOUT OUT EVS THE BUILDING WAS SPOTLESS. And I was looking. *** read more

My Mother In Law is there for recovery from an unexpected surgery. While visiting, the receptionist was very nice on 2 different visits. Now on the floor Mamma was on. Issue #1. Strapping down a patient, Red flag. #2. You can see the Nurse in charge caring for my momma doing everything except coming into the room to answer questions from my wife about her mother being strapped in the bed. Red flag. I will let that paint the picture as to how these folks flow. Image being able to physically use the bathroom and your doctor approved to have the carth n colos tubes removed bcuz the patient can get up and move yet the staff ignores them orders. This is the type of care givers at BridgePoint hospital ur dealing with. They all need to be fired. read more

I was only here briefly. I assisted my mother there with visiting one of her friends. The staff was pleasant and the facility was very clean. Floors looked amazing!!! read more

This is a horrible place. PLEASE DO NOT SEND YOUR LOVE ONES HERE!! They deleted my last post, so im posting again to make people aware not to send your family here. I want answers!!!! My experience here was a nightmare. I visited 5 out of 7 days a week, and each day was worse. I was in the process of transferring my love due to lack of care. thw staff is horrible, no compassion, and could care less. I really wished I never sent my loved one here. Respiratory detached the breathing machine and never came back. There are too many issues to list here. Their blood pressure dropped very low, and the charge nurse refused to call ambulance until she finished her paperwork, which lies on it. I spoke to the CEO later, and nothing was done. It was an open investigation, but I NEVER HEARD BACK. I will be contacting an attorney to find out my rights. I trusted these people, and it was a HUGE MISTAKE!! I WILL POST PICA OF ALL THE BRUISES MY LOVE ON3 HAD IN MY NEXT AND ENCOURAGE ALL MY FAMILY THAT CAME THERE TO SHARE THEIR EXPERIENCES WITH THE FACILITY. HOW DO YALL SLEEP AT NIGHT KNOWING HOW BAD THIS FACILITY IS. I HAVE PLENTY OF EVIDENCE TO SUPPORT MY STATEMENT read more

I can't even give this place one star. After leaving a reputable hospital, my dad was sent to the ICU at Bridgepoint National Harborside. The doctors in the ICU at Bridgepoint (Gohari and Hansen) and the nurse (Nelson) and the PT (Brooke) were great. Once my dad was transferred to the SNF at Bridgepoint, things were not so good. He was heavily sedated with Serequel and couldn't call for assistance because he was also mitted. The bright light in the SNF unit was ST, Rebecca. She actually worked with my dad. On Nov. 6, we went to visit my dad and he was in cardiac arrest. He was transferred to GWUH where he was diagnosed with sepsis due to a UTI. My dad passed away two days later. Look for other places if you want your loved ones to come home. Or you should plan to have someone with your loved one 24/7 to document what does and does not happen. read more

My uncle passed away at 6:30am of 4/17 I wasn't notified until 4/21 asking when I was going to have him picked up because after 14 days they will charge me to store him! And have I chosen a funeral home mind you I didn't even know he passed. Horrible way to start sending your loved one off.. I don't recommend anyone using them poor communication read more

My husband was transferred to Bridgepoint - National Harbor on February 22, 2021. He was not treated well from the beginning. It was heart-wrenching to receive his phone calls pleading for help. He was scared for his life.. They left him without needed oxygen for 2 hours. Respiratory could not figure out machine. His breathing medicine was forgotten and he was experiencing chest pains for over 40 minutes without any response to his call button. I had to call nurse supervisor who stated had to get order from doctor. There are protocols in place for doing an EKG, NOT. Twenty minutes later, nurse supervisor told me he put a pillow under his right arm. Seriously. I told him to get an EKG Stat. Needless to say it was well over an hour plus before actually done.. DO NOT send loved one there. Other horrors took place but, if you want proper care for your loved one, go elsewhere. read more

I wish there was a negative rating for this place. Do not ever believe anything they say. They are all (all the way to the CEO) a bunch of liars. I know they are trying to hurt my husband. They refuse to call rapid response team. Say they are in the room checking your concerns and Skype proves they are not. I can't get him out of here fast enough. Do not believe their fabricated reviews on their website. I should have done better homework. They will answer for the lack of care with my husband too. I'm suing them. read more

Nurses always say they're understaffed and don't want to do anything. Only came here because it was the closest LTACH

I lost my wife at this facility. Just a week ago. My wife was getting better at Fair fax Hospital but when she came here she went down hill. She coded twice and then passed away. I would advise not to send your loved here. read more

Please file an official complaint with DC Dept of Health & to Medicare about the facility and any individuals that have given you or your loved ones negligent care. Link is below. Please provide any photo, email, and other evidence to support your claim: https://dchealth.dc.gov/sites/default/files/dc/sites/doh/publication/attachments/DOH%20Complaint_Form.pdf Bridgepoint killed my father. He was at Bridgepoint for over a month- he was improving on his own, but when signs of decline began, the nurses dismissed him (and myself) by accusing us of having an anxiety disorder (we do not) and that nothing bad would happen because they made an oath to "do no harm"- yes they actually said this. Finally, he declined to the point that I called a private ambulance to transfer him and the ER immediately suspected his was septic (which he was)- he died less than 8 hours later. My regret is giving these "medical professionals" any shred of trust and I should have had him transferred when I first noticed a decline. The EMT, ER doctors & nurses at the real hospital remind me that it was not my job to notice the emergency- but Bridgepoint's job to do that and they failed him. The saddest part of this is- I was there everyday for my father and that was not the case for many of the patients there. Flies, maggots, a dinner bell for a call bell, my dad's "roommate" fell and when I went to get the LPN- she returned threatening him saying he did it on purpose. The values of this organization is lower than I thought was capable of human beings- and it's from the top down: CEO Kevin Chavez and everyone under him kill people everyday-- and they don't care. They just want that medicare money. **If you're thinking of sending a Love one here because another hospital wants to transfer him/her- SAY NO. You have that right. **If you have a loved one here- Get them transferred ASAP. **And please report this place to the DC Dept of Health, to Medicare, and report any doctors or Nurses as well. This place HAS to change or get shut down before more people are killed. read more

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My name is Maggie Bieker. My mother was transferred to Bridgepoint Hospital National Harbor to be weened off the ventilator and get Physical Therapy. I don't know who these people giving great reviews of this place are. All the staff including the doctors are Jamaican (just FYI) . Nobody is helpful. They have no bedside manner. They were rude to me every time I called to check on her. My sister found her lying in her own feces and brought it to the nurses attention. They were not giving her any PT when I was told she would get PT 2 times every day. Long story short, she died there one week ago. My advice to anybody. DON'T PUT YOUR LOVED ONE in this facility. read more

This is an awful and dangerous facility. There were flies in the rooms and maggots in the corner. Staff was deceptive and tried to prevent us from transferring to a different hospital. When a loved one needed critical attention he was ignored. If you Google the people leaving positive reviews, you'll see that they in fact work for the hospital. Avoid this place at all cost. read more

Please find somewhere, anywhere, else to send your loved one. My husband had spent 44 days in Reston Hospital and was getting better. He was at Bridgepoint for 10 days and coded twice and then passed away. Please don't go here, please! read more

This place is so horrible that if you send your family member here, start planning a funeral. My dad came there just on oxygen collar. 3 weeks later he was barely alive and yet they refused to send him to the hospital. They only agreed to do so after our cardiologist called the lead icu- female attending physician.Once back at Fairfax Hospital, a respiratory therapist told us that every patient that goes to Bridgepoint Hospital either dies or comes back critically ill like my dad. DO NOT, I REPEAT, DO NOT EVEN STEP IN THE DOOR OF THIS PLACE. September- this place is so pathetic, they don't even comment on my awful review- which again shows the total LACK of care at this place!!! Stay away from here! read more

This facility is the worst I've ever encountered and have been hospitalized frequently since birth. The nurses do not care about the health of their patients, only that they aren't called on the carpet for their actions or inactions as the case may be. read more

Delicious comfort food in the cafeteria, friendly & welcoming environment. Home cooking well seasoned foods. read more

BridgePoint - National Harbor - Cafe - Hospitals Near Me - Washington, DC, District of Columbia

I Rate this a one star because i once went into my great grandfathers room and the was completely naked on his lower half. I was so shocked that i was to walk and walk back in and I couldn't believe this was happening. All they had was a little pillow case to cover him with and i had to start crying of how crazy they treat they're patients. As im leaving the room that my great grandfathers room im looking in other rooms and seeing that know one has clothes on there bottom half and im just so shook at what im seeing. He was previously in Reston hospital and i gotta say that its way better down there then at bridgepoint hospital. There was another time when we decided to give him a shave and make him look like himself cause clearly no one is caring about these patients, but when we were cleaning him up all you see is dirt, earwax, and dead skin and yes i said DIRT. I was sick to my stomach when i saw these people not treat him with any kind of respect AT ALL. Even with the treq in he says " i want clothes" after that i knew that he knew what was going on. You know I should not have to have such a long paragraph on bad things like this. Well i hope u take notes and please Please DO NOT SEND A LOVED ONE HERE read more

The hospital is a few blocks from my job and I frequent the cafeteria for lunch. They offer a variety of selections that surprise me. They have a few staples like Wing Wednesdays and Fish Fridays. I get the meal deal which equals out to be $5-7 for a protein, two side dishes, a biscuit, roll or cornbread, a drink all for $5-6 and if I add a desert (which I often do) will be $7. I mean you can't beat that. The food is good, the employees are friendly and they often have special events like ice cream socials that I love to participate in. They are open for breakfast as well and close around 1:30p. read more

I give it 0 stars except for the wound care team and the speech therapist, I have never been more disappointed in a facility. My husband has a sacral wound and more than once I have seen what I presume to be fecal matter on the bandage. When brought to the attention of the nurse attending to the wound (not a member of the wound team) she said it would be alright because the bandage closest to the wound was still clean. Really??? It won't heal or could get infected. I brought it to the attention of the nurse supervisor. My husband is recovering from a stroke as well and can't feed himself. The speech therapist works with him 3 times a week introducing solid foods back into his system (he has a gastric tube for feeding). He needs help getting the food to his mouth. The excuse I got was that he was sleeping when they brought the food in. Maybe if they didn't drug him with 25mg. of seroquel to keep him from calling out, he wouldn't be asleep. I had to threaten to sue them to keep them from giving him that. He is also recovering from vascular surgery that was very extensive and involved. The nephrologist, Dr. Davachi, at Bridgepoint decided that because a couple of my husband's toes were discolored, he had a femoral blockage again and wanted to send him to United Hospital so a Dr. Nedd could operate on him. After conferring with my husband's original vascular surgeon, I told them I would not be signing the consent form. Two days later, the doctor goes into my husband's room and his badgering him about me not signing the form. I had to call the desk and tell them if they didn't get the doctor out of his room, I would have no choice but to sue them. He came in again on two more days later while I was there and was badgering me about it. I'm sorry, but isn't it your ethical duty to not continually hound the family once they have told you no. I wouldn't let him do ANYTHING to any family member ever! Needless to say, I could go on and on but I think I'm out of room! Keep your family members away from this hospital at all costs!!! read more

This hospital sucks.Nurses half way do their job,they also like,doctors are hard to get in contact with,my mom's case manager as never been there to see her,if you call the nurses station someone will pick the phone up and then hang it back up.Please do not let your loved one come to this "hospital" at all.The doctor will have your loved one in the hospital longer than that is needed to get money. read more

Date of stay: On March 2021-April 6, 2021. I was at BridgePoint at National Habor for Rehab Treatment for a broken ankle. I had no rehabilitation therapy. ( Rehab therapy was the reason I went there, besides the fact that I had to find a walker and a wheelchair and gave myself rehab therapy so I could try walking. I had a major surgery and I had a split on my left leg and foot. The web-site is so misleading, when you think of the National Habor you don't think of the horrible conditions I was forced to live in. I felt as though I was in a prison paying for a crime I didn't commit. I asked to leave get transferred to another hospital/rehab facility or go home they refused, there was no decent food, no water for 3-4 weeks for drinking. I could not eat the food, never knew what I was going to get.) 1.No clean gowns I was told that they were not ordered in time, went without a clean gown for over a week until I left. No footies I asked and did not get any, needed footies for my right ankle (foot) because first of all mine was dirty, and secondly my right shoe came up missing) My son brought me some ,footies masks, phone and a blanket. 3.No mask (asked for mask did not get) 4.No help caring for my personal needs (such as bringing water for washing up no tooth brush or tooth paste for brushing teeth) 5.No rehabilitation therapy. ( Rehab therapy was the reason I went there), besides the fact that I had to find a walker and a wheelchair and gave myself rehab therapy so I can try walking. 6.Web-site is so misleading, when you think of Capital hill you don't think of the horrible conditions I was forced to live in. I felt as though I was in a prison paying for a crime I didn't commit. I asked to leave or get transferred to another hospital or go home 7.No decent food ( I could not eat the food, never knew what I was going to get.) 8.Not enough water (for weeks at a time, I was given excuses such as ice machine broken. 9.Very unprofessional Nurses and counsels ( disrespectful) 10.No bedside commode or potable toilet. Bathroom in the room to small to use the big granite toilet. 11.They (nurses, counselors etc.) stop changing my sheets for the last two weeks of my stay and my phone or TV was never turned on in my room. This cause a lot of confusion and discomfort with my family and myself .I went to the nurses station to speak to my sons and sister whom I was told they were trying to contact me. The phone or T.V. never worked in the whole time I was there From March 2021 - April 6, 2021 six weeks, of a very bad experience. I underwent a horrible experience at BridgePoint Hospital because of negligence. I pray that this matter be dealt with. This reveiw is serious and the issues listed above needs to be addressed as soon as possible. I wouldn't want anyone else to experience what I did. read more

If I could give 0 stars I would. My mother was transferred here at the recommendation of the hospital she was originally in. She'd had surgery and they were unable to wean her off the ventilator. According to them, Bridgepoint could provide her the rehabilitation she needed as well as the onsite hospital in case her AFIB acted up again. Mom was responsive that first week. Then it started going down hill. Trying to get a hold of the doctors was impossible. Her main doctor said she would call us every day or every other day with an update. Ha! That was a joke. Some of the nurses were nice, others should quit their day (or night) job. One actually had the nerve to ask me if I had any more questions so she could get on with her day. Seriously! My mother had Alzheimer's but we could not visit her due to COVID19. I question that now. I feel a family member should've been able to be with her. Her sores she received in the original hospital were supposedly cleaned and bandaged. I was told two had healed but the one on her coxis never healed. They never weaned her off the ventilator. Did they even try? I should've read all this before we agreed to send her there. DON'T EVER SEND A LOVED ONE TO THIS PLACE. My mother passed away in October. I truly believe they just wrote her off because she was 85 & had Alzheimer's. They were surprised to hear that my mother was not that far along in her illness because it escalated while in the hospital. Oh, and they don't have a neurologist on staff. The have a psychiatrist. Um, a psychiatrist cannot treat any form of dementia. The day she died was they day we got to see her. I'm glad we were there for her at the end but I wish I could've transferred her somewhere else. There was just so much neglect on so many levels. Worst place ever! The only good person was the patient advocate who was with us when my mom passed. My mom's cause of death on the certificate was sepsis, pneumonia, and Alzheimer's. I blame it all on Bridgepoint. read more