I am so grateful for Dr. Jackson Girardeau, the emergency room doctor who treated me when I came in…read morewith severe left-arm pain. I was hurting, scared, and my anxiety was high. My pulse was over 100, but he never made me feel embarrassed or rushed. Instead, he spoke to me with calm reassurance, listened closely, and helped settle my nerves. He explained everything clearly, treated my injury with care, and gave me instructions that have already made me feel much better. I couldn't have asked for a better ER doctor that evening. I truly appreciate him and am thankful for the comfort he gave me during a moment when I needed it most. Sincerely, E. Garner

Brandi with an (I) has been BEYOND amazing and comforting!!! She made my appointment this week very…read morecomfortable and was very assuring ! I look forward to her ALWAYS moving forward ! I didn't get poked a bunch of times until they found my vein!

Ochsner Westbank, we need more Diane Tuckers. She needs to be over training for client and patient…read morecare. It was my duty to make sure I personally recognize Dianne Tucker at Ochsner on the West Bank. She was absolutely delightful from the moment we arrived. During an extremely difficult and stressful time in the emergency room, Dianne greeted us with genuine warmth, kindness, and compassion. She was communicative, welcoming, encouraging, and truly made us feel like we were being cared for by someone who understood how important the human side of healthcare is. Having someone with her positive spirit and calming presence in an emergency room makes a tremendous difference. Thank you, Dianne, for being a bright light during a very tough moment. Ochsner is fortunate to have you representing their organization and caring for families the way you do. Five stars without hesitation!

Nurses need to get off of their cell phones. They need to make customers feel more comfortable and…read moreshow more empathy. People are on their phones while people are bleeding and vomiting in the waiting room.

I had a great visit today. I was able to get a check-in time by calling, and they took all my…read moreinformation over the phone. By the time I made it to their location, everything was ready for my visit with the doctor. The staff was extremely friendly, professional, and courteous. Thank you for all your help Jabril, Keiffer, and Hailey.

From the owner: The Urgent Care has been providing convenient, accessible medical care to the Greater New Orleans…read morecommunity since 2004. What began as a privately owned urgent care has grown to five locations in Gretna, Harvey, Uptown, LaPlace, and Mid-City, serving more than one million patient visits over 22 years. Our goal has remained simple: to provide quality medical care that is convenient and accessible when patients need it. Our experienced, ER-trained team provides care for a wide range of illnesses and injuries, with bilingual English- and Spanish-speaking staff available to help patients and families feel comfortable and informed throughout their visit. In addition to urgent care for illness and injury, our services include on-site X-rays and diagnostic testing, school, sport, and immigration physicals, workers’ compensation evaluations, pediatric care, women’s health, behavioral health services, weight loss support, IV hydration, and more. As a locally owned healthcare provider, we are proud to have served generations of patients throughout Southeast Louisiana. From our first location in Gretna to five locations across the region, The Urgent Care remains committed to providing convenient medical care for the communities we serve. We are open 7 days a week with extended, late hours. No appointment is necessary, as we welcome walk-ins. Check-in times can be scheduled online through our website or via phone. We accept most major insurance, such as Medicaid and Medicare.

Doctor Long is absolutely fantastic. He's attentive, courteous, professional and knowledgeable…read more This was my first time at an urgent care and I had my apprehensions, but dr. Long eliminated them because helped us greatly. It's nice to have a doctor who actually cares.

Receptionist was so rude. No motivation to help. Purposely asked misleading questions and giggled…read morewhen I was confused. Maybe a health facility shouldn't hire people who would rather you die than do their job???

I fell off my bike! My neighbor drove me and dropped me off at the ER. I was in and out in under…read morean hour. I checked in with my drivers license and a nurse took my BP/temp/history before my neighbor had finished parking. There were two people in line in front of me and one behind. I was in the waiting room for less than 5 minutes before all of us were called to get help. Nurse practitioner looked at my arm and got me an ice pack for my knee. The doctor came by briefly to talk to me about my pain. X-ray tech came and took X-rays. We waited about 15 minutes before the doctor came and put a splint on. I'm impressed how quickly I was in and out. They referred me to an orthopedist and gave me some pain meds. Yay Touro!

Insane and cruel ER staff. I woke up in the ER, didn't know where I was. Realizing that my bank…read morecard and my phone (which contained my banking info, among other things), I asked a few times to simply make two phone calls to freeze my card. Some crazy Doctor put his face real close to mine and said "I will put you in restraints!" The next day, they still wouldn't let me make two calls. Then they were mad at me for not staying for a week. I just wanted to get to a phone to call my bank. Had I been able to do that, I would have gladly taken their advice and stayed for further care. Then they double billed me. Total savages.

I was waiting with my husband in his room and the room was filthy. Trash on the floor, dirty bed…read morewith old bandages stuck to it and the wheels had all kinds of dirt stuck to all 4 wheels, there were stains on the bed sheets, the sink needed a good cleaning. I can't wait to get home to take a shower. I used several alcohol wipes to clean the chair I was sitting in and the table with wheels, which also had dirt and dust all over it. I am sure there were tons of germs in the room. I can't be the only one that noticed these things. People come to the emergency with all kinds of illnesses and diseases. I saw a woman with 3 kids in the waiting room with some kind of respiratory illness that seemed to be contagious as all of them were sick, I am glad we got a room before that family came in, otherwise my husband and myself might have caught what they have. they should have been taken to a room when they arrived so they could not spread what they had. This is the closest ER to our house. If there is a next time we will go the Ochsner.

Born here, had most of my medical care here, will never step foot in an LCMC establishment again…read more Dr. Isaac Crawford (3434 Prytania, Ste 460) referred me to a specialist at East Jeff who was not taking referrals. He never addressed this with me again, nor the issues I complained about. Instead of helping me find a new GP when Dr Crawford unceremoniously left his position without offering me refills of my life-saving medicine, the secretary Desma said "Well, you missed an appointment, that's why he left, you gonna have to wait till August". I promptly called someone else not named Desma & they got me an appointment the very next day with a NP. Not that this helped-- The LCMC affiliated clinic REFUSED to see my supplemental insurance while demanding a copay to be seen. Found 2 doctors- WHO SPECIALIZE IN MY ISSUE- in Ochsner's network with availability this month. LCMC is a farce and you evidently need only have a room temp IQ to work here.

I wish this was an uncommon occurrence with Ochsner. I've been at Ochsner A LOT this year, and…read morealmost no one who works reception understands the concept of a preferred name, apparently. I know the people that call your name don't care what your name is, but I guess I just think they should fake it a little better. I blame Ochsner itself, because the people who work there apparently don't consider it part of their job to call people the right names. It makes it clear that you're not trustworthy when you start out our interaction by calling me the wrong name when my preferred name is right there on the form. And, so, maybe that's good, knowing right off the bat that you aren't to be trusted or believed. If that was your goal, mission accomplished. Ochsner, please train your employees properly.

Two procedures preformed and the care was over the top professional and made me feel at ease. Small…read moreprivate parking. Both times it was a one day deal, I checked in and by early afternoon I was being picked up and whisked home. The staff was sooooo nice and I gelt safe and cared for every step of the way.

My husband was scheduled to have a vasectomy with this clinic last January (2020). We ended up…read moredelivering a baby three weeks early and he developed a severe case of jaundice. We had to reschedule for the following month. The clinic called and rescheduled for the month of March. They ended up calling us and rescheduled us for April because of Covid. When my husband and I physically got to the office it was closed. No one was answering the phones and no one was there to unlock the doors. We decided that since Covid was causing issues we would postpone the procedure until it slowed down. We rescheduled to come back in in March 2021. My husbands military training was extended and we scheduled to come back in April. The day before our appointment the clinic called and said we needed to find a new doctor and that they were not willing to work with us because we rescheduled too many times. We had to change appointment times twice and the rest was on them. It's a shame they waited until the day before the appointment to notify us that they wouldn't see him. We waited another month for the April appointment. We notified Tricare about the issue and all our friends, family, and military families about the treatment and they won't be going there either. They lost a lot of business for their poor treatment of our military member

Roxanne and Kaylee are great! my daughter was seen quickly. these ladies are so sweet. I definitely…read morerecommend coming here if not feeling well. The drs are great as well! Thanks for y'all hard work and dedication providing us with great medical care...

I went last April for a soar throat and cough. The doctor examined me for about 5-10 minutes. He…read moredid a Covid test, and gave me steroid shot. They charged me almost $500 for this visit. I paid my $40 co-pay, and then they sent it to my insurance company. My insurance company put it towards my doctor, and I still have to pay $140.78. I spoke to a supervisor and I asked her if I would have come in and not used my insurance, would it have been cheaper? Her reply was, you have to get the price before the services are performed. These doctors and hospitals are literally gouging the customers, and then the insurance companies are sticking it to us. Be aware of this place because this is how they handle business. Not to mention it took almost 40 minutes to talk to a supervisor. Nothing but greed from Ochsner!!

I am on a work trip, and needed to be seen for worsening cold symptoms (fever, etc). The staff were…read morevery kind, supportive, and took my concerns seriously. They sent my meds to a pharmacy that was open late to ensure I could get them that evening. communication was wonderful. The front doorbell does need to be fixed. Otherwise I would highly recommend this urgent care.

On vacation we needed assistance and picked this Urgent Care. It is a small facility with a minimal…read morestaff. They do have an x-ray and other equipment. It was about a 90 minute wait, which is what we were told at check-in. We were happy with our medical treatment. There is also a CVS a short walk away.