I have used Brian's Plumbing for several jobs in the past, and while their personnel are always polite, we found their estimate and solution for a recent leak to be significantly off. A second opinion revealed a completely different problem, resulting in a repair costing only a few hundred dollars instead of the thousands Brian's Plumbing initially quoted. read more

I had a shut off valve that broke on me in the evening while trying to put in a dishwasher. i had to shut off water to my house for the night. I called Brian's Plumbing, as they've done other jobs for me, at 8:00 am, and I asked if at all possible to have someone help me. The receptionist was so helpful and indicated she'd try to get someone. I swear within 10 minutes she called back and had a plumber on the way. The crew that came out was absolutely amazing. They fixed the issue and even helped with the dishwasher. I could not be more impressed with their service and help. i highly recommend them. read more

I just want to thank Shawn and Derick for the fantastic work they have done.They are very hard workers and very respectful. It is so nice They go out of their way to make their customer's happy. Such amazing guys!!! Thank you so much Shawn and Derick!!!! You have made this unhappy situation alot easier to deal with. Thank you again guys!!! read more

I have used Brian's plumbing since moving to Wichita Falls in 2020. For the most part, I have been satisfied. However, I am very disappointed with the cost of the service with replacing a gas water heater. Where to begin. 1. I coordinated with the tech to be at the job site for 8 AM Saturday on Friday evening before at about 5:15 PM. The tech did not arrive for over 3 hours on Saturday and worked for 1:54 minutes-with no explanation as to long wait time. I was told by the tech the job was only 2 hours--got charge for 3 hours overtime and 1 hour extra to finish the job today. At first, the tech examined the water heater declaring that the lighting on the pilot light acting strangely was something he had not seen before which led me to say simply replace the gas water heater since I did now not have confidence in it performing properly. Upon arriving to finish today (Tuesday) the job this morning, the tech stated that all he came to do on Saturday was fix the water heater and not replace it which was not exactly the case. 2. I coordinated to replace and or fix water heater the evening before (Friday) since I asked if they had the type of gas water heater in stock that I needed and I was assured they did. I then got charged for 3 hours of overtime that seemed unfair if the vehicle is stored at the worksite--they charge travel time too--so beware--and if they do not have the part in the truck you are charged for their travel time to pick up the part--you have no assurance of whether they stopped for lunch or other things. 3. The tech left the job unfinished and I was charged an additional hour today since on Saturday he stated he had another job to go to and left quickly--nor did I realize that I would be charged for the return job--1 hour. 4. I was not informed I would be paying 100.00 inspection fee for the city. 5. I got a text message at 8:12 AM (the tech told me he would be at the job site between 8 and 8:15) today stating that the tech was in bound which I took to mean shortly like 20 minutes but did not arrive for another hour plus. 6. I was then put on hold for 10 minutes waiting to talk to the billing specialist to discuss the bill put on hold a couple of times. 6. Waited for the tech for a total of 4 1/2 hours to arrive (Saturday/Tuesday) when I was texted the tech was inbound. Very disappointed with lack of timeliness of arrival of the tech, lack of good communication with arrival times, and providing accurate information on the cost of components, inspection fees and labor. Most expansive water heater repair ever. So, if you work with Brian's plumbing be sure to inquire about all of the details on charges particularly how they determine labor fees, drive time, and city inspection fees. read more

To put a small tankless heater under the sink which was an easy job - four fasteners to soft wood cabinet to hold a unit and one metal tube connectior from hot water outlet to hot water faucet - cost couple dollars short of $300 it is not even funny. It is classical rip-off when customer advised to use plumbers for insurance purposes and plumbers use the cituation in full. Never will use this company again and never advised the others to do so. Kalmanov read more

Requested a new hot water heater to be installed and a drain line added for a drip pan. Was quoted around $1200 but was charged over $1900 for 6 hours of labor even though they were only here for a little over 4 hours. Some of this time was spent waiting on another guy to bring a drill. However the guy brought the wrong one and had to come back again which meant more waiting. I explained this to the office but no one cares and I am still being charged this amount. Also, they loosened up the hot water chimney vent when installing the new heater so it leaked after the next rain. I was able to fix this myself by reseating the vent and adding some sealant, since I didn't want to deal with anymore possible charges. Just be aware that they charge you for the time they leave their shop and return plus a gas fee plus equipment delivery fee plus any lag time while waiting on tools they forgot to bring. I saw some negative reviews when selecting them but thought I would give them the benefit of the doubt. After my experience, I would use another company in the future. read more

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Missed two very obvious things on a plumbing inspection out of laziness, but had no trouble charging for it. I won't recommend BP to anyone anymore. Bad business practices all around. They have since called due to my review on Facebook asking "well what did we miss?" Husband explained the obvious. They admitted to "probably should've looked at that better and spent a little more time on it." And that was that. A resolution to make it right done by the business? No. Don't go to Brian's Plumbing. I'll continue to spread the word to everyone I know. read more

I called Brian's Plumbing in the early afternoon today to set up an appt, and i was put on the schedule for tomorrow, but they called me today at appx 3:45, and where here before 4:00. They found the problem and fixed it within a hour. They were so polite and friendly and very helpful with suggestions. I would very highly recommend them for any plumbing problems you may have. read more

I've used Brian's Plumbing three times for a property in Wichita. They've tackled issues as simple as replacing a garbage disposal, to complex projects like installing a new water line, and running a hot water line to the outside faucet. I found the work to be of good quality, and was able to get them out pretty quickly. Granted, it was not always cheap, but few plumbers are. It's worth the extra to me for it to be done right, as I don't have time to fool with people who don't respond or do shoddy work. For me, it has been a good experience. read more

What a rude woman I spoke with on the phone. There's no customer service at all. I haven't explained everything and she seems to be bothered about a phone call. You cant even explain yourself because she already made an assumption. read more

Loved that they were observing coivd-19 protocols, and wore masks! They were prompt, polite, professional, knowledgeable about their work, and diagnosed my situation after just a few minutes. They had great, affordable plumbing, and knew their business when it came time to fix my leaky shower. I recommend their service to anyone looking for fast service with a smile! Thanks Guys! If I need any other plumbing done, when I need professionals, I have your number on speed dial! read more

I got so tired of store bought toilets that continually had problems. Brian sold us a complete package toilet that I installed in ten minutes. It's tall and is completely what we needed. That you Brian. read more

They came out quick, I had clogged drains and a shower that wasn't functioning. The technicians were able to figure out the problem with the shower head easy and the drains were clogged minimally. They poured drano in the drains, ordered the shower part, and came back two days later to replace. Total time of work all together was 20 minutes (to pour drano and replace a spout). The spout was marked up 40% (so they would make profit I was told) and I was charged $135 for labor. Being military I figured they would have some sort of discount. I would not use this company again as it seemed they are too concerned with making money over doing what's right for the customer. read more

Great job. They explained everything very well and did great work in a timely manner.

Poor customer service. They seemed like they were bothered by me making a service call. I was willing to pay the extra money for emergency services but the attitude of the ladies who answer the phones made me change my mind. read more

I called Brian's Plumbing at 4:00 PM and the were able to come out to clean the main line within two and half hours. The employees were friendly and chatted a bit. Prices were reasonable. I would call again if needed. read more

Every time I work with this company I'm just amazed and the professionalism. From the kind workers explaining what they are doing, to cleaning up after themselves ( ok this is a huge one lots of people leave messes when they are don't and I am left to clean up after them. Not with Brian's plumbing). Brian him self is a nice guy, tries to save you money by letting you dig your own holes for pipes (sounds weird but for 80$ an hour I can dig up the back yard myself and he even suggested it if I wanted to save money) read more

If you are a single woman expecting not to be taken advantage of......AVOID doing business with Brian's Plumbing!!!!!!! I was charged $970.00 for a $250.00 fix. AND, after selling me a water heater I did not need, 3 days no hot water....I googled the problem. In less than 5 minutes with a master plumber, I found a huge leak under the house that should have been OBVIOUS to a plumber. They fixed the leak and charged me for it. They left at 4:30 pm. 2 hrs later, no hot water. They didn't turn hot water back on. They left again at 7:30 pm. After tracking mud thru the house. 7:40 pm, no hot water. Grabbed flashlight, went to my new water heater, that I never needed anyway......the breaker was never turned on. So, unless you want to go without water for days, spend money you can't afford to, and in the end have to figure it out by yourself.........don't walk away-RUN!!!!!!!! AND, if you're expecting customer service or to speak to the owner.....let me save you money and time - call a REAL plumber that is HONEST! read more

Please DO NOT use BRIANS PLUMBING! Please read this horrifying story and spread the word. I know it is long but it is so important to get the word out. Six years ago we hired Brians Plumbing to do a remodel of our lake house. During the process we had major issues so we contacted Brian and asked him to come out and see the terrible job his employees were doing. We made 2 appointments for Brian to come look but he never showed up. Here are just some of the issues we had. They moved the plumbing around in the bathroom and the concrete work was so bad we had to hired someone to sand down the floor in order to lay the tile. They dumped the unused concrete in our yard. They flooded the house and did not call us to let us know, when we checked on the progress we found that all our boxes from moving were soaked half way up and the contents inside water logged. Several times they would come out to bowie, spend less than an hour on the job then charge us for the trip back and forth meanwhile holding up all out other contractors. We called Brian and told him not to finish the job and came to an agreement on what to pay for the job already completed. Brian was paid exactly what we agreed which was 5200.00 leaving a balance of 1100.00 for work not completed. Later after moving in we found that the shower was not draining so we called the plumber that finished the job. He did not do any concrete work, it was all done by Brians plumbing. What he found was that Brains plumbing got so much concrete down the pipe that it was practically closed. We had to pay to have the pipe repaired in addition to paying for more tile and some to lay the tile in the shower. Also we were moving a hot water heater later on the next phase of our remodel, they cut off water to the water heater but did not cut off the power. We started hearing a crackling noise and when we investigated we found that the hot water heater still had power but by then had run out of water. Thankfully it happened on a weekend we were there or they would have burned our house down. As bad as all that was here is where our experience gets even worse! We sold our lakehouse and on the day of closing the title company called to say that Brains Plumbing put a lien against the house for the balance of the money for a job he did not complete. We contacted them and explained that we needed a fax saying the bill was paid so we could close. Brain said he doesn't remember the job and refused to release the lien. I told him that I would let everybody I know hear about the horrifying experience we had with his company. He said he didn't care who I told. Don't let this happen to anyone you care about! And let Brians Plumbing know that it does matter who we tell! read more

We were disappointed from the start of the morning the day that they fixed a leak at our house. They showed up a few minutes late. Technically, they were only at the house for less than 3 hours, but they charged us for 5 hours of work. A good majority of that unaccounted time happened during lunch. They put 2 unnecessary large holes in our walls in different rooms, which we had to patch up. We don't recommend the company. read more

said they fixed stuff under my house that never got fixed. my other plumber came out and took pictures of there 'WORK' DO NOT USE owner was suppose to call me back never heard anything from them read more

I've had TWO separate jobs done by them (one possibly leading to the other) in which during the second job the older gentleman either A). Sat in the truck, only coming in to boss the much less experienced employee around B). Frequently starting arguments between himself and the other plumber (typically at a level of volume my T.V. couldn't tune out) or C). Providing me with blatant, unnecessary degrading comments on my roommates. Not to mention the job took an unpleasing THREE DAYS to complete, including often breaks to go get tools they didn't bring. Overall Mood: Uncomfortable read more