I'll say this upfront: Dr. Dougherty is a good, attentive MD with so much experience he was able to diagnose my severe sleep apnea in the examination room before I did my sleep study. The study only confirmed it. The few times I've seen him I've had great experiences. I wish I could say the same for his staff, who have proven to be entirely unhelpful to the point of absolute frustration.
I recently switched insurance companies, which meant I needed to get my CPAP supplies from a new medical supplier. My insurance provider hooked me up with someone to aide me in the transition between suppliers. The very first thing she had to do to get the ball rolling was contact Dr. Dougherty's office to get my sleep study results and CPAP prescription so she can send them to a supplier that takes my insurance. Again, this is step one of the process, and a fairly simple step at that.
She and I have been calling and emailing Dr. Dougherty's office a couple times a week each for the past 3 weeks and we are no closer to getting my prescription and study results. No one responds to emails, and calls get routed to different departments where, inevitably, our requests are left to die and rot on a voicemail service that, apparently, no one ever checks. No one ever seems to be at their desks. On a couple of occasions, I've been told my information will be sent along to someone who will get back to me shortly. Surprise, surprise: they never do and likely never will. This is one of the most baffling and infuriating things I've ever experienced with a doctor's office. I'm astounded a task so simple has been so difficult to perform.
I'd love to recommend Dr. Dougherty, but I just can't because doing so would mean you would have to deal with his awful, miserable office workers who refuse to do their jobs. read more
