Had difficulties dealing with the front office staff. One example that we experienced was when we were trying to leverage a panorama radiograph that was taken during a consultation exam for a second opinion. When we communicated that we wanted to utilize this panorama radiograph at another dental office, we were treated as if we did not have the right to obtain a second opinion. Initially, we were told to provide the dental email address but when we arrived, we not only needed the email address but the dental surgeon's name, address and phone number on a form that we had to provide in person. Please keep in mind that other health history information, we were able to provide online on their website. Finally the panorama radiograph was sent to the other dental office, but they could not view it at all and ended up taking another panorama radiograph. Please keep in mind that these radiograph are pretty expensive.
The front office did not want to verify that the other office was in receipt of the panorama radiograph at all until after my communication with them. The confirmation phone call was if the other dental office received the email but not to ensure that they were able to view the radiograph at all.
I do realize that these dental offices are in the business to stay in business but the only way that the can keep and acquire patients is from positive patient feedback. The front office never contacted me at all to apologize for the difficulties that we experienced. Sometimes, you never end up seeing the actual medical staff due to bad office staff up front. read more