These guys are now called "Zoo on 22". Seems Yelp has both names on their platform…read more
We are in the area roughly once a year and decided to stop by here for a change from Zorbaz and Cormorant. We were a group of 6, so yes, a "larger" table. It took over two hours to get our food, and there were some weird quirks along the way. But there were also some positives that I'll dive into.
Our waiter was fantastic. He by far saved this from being a one-star review and likely saved us from walking out earlier. At one point, he said our food would be out within 20 minutes and even set a timer on his phone. 35 minutes later, still no food. We joked about free shots, but to our surprise, he actually came back with some! No charge. That was one of the reasons we didn't end up leaving earlier and why this isn't a 1/5 star review.
What was weird is that we ordered appetizers, and those came out right away. The entrees then took 2+ hours to get to us. The wait staff said the kitchen was behind, but they seemed to be pumping out every other table's orders mostly fine. We were one of the last groups in the restaurant, and we weren't the final ones to arrive.
This leads us to think the kitchen was skipping the "6-top" table and making other tables' orders first, even though we ordered before them. It makes no sense that our waiter said it would be 20 minutes and then, 35 minutes later, there was still no food. He kept the timer going on his phone, and it eventually got to be over an hour. Keep in mind, this timer started after we had already been waiting for about an hour.
At the 2-hour point, we said we wanted to cancel our orders and politely leave. We were happy to pay for the drinks and apps.
He went back to the kitchen, and I kid you not, 30 seconds later he's back out saying our food is being plated. Crazy how we wait for 2+ hours, then when we ask to cancel, the food is suddenly almost ready. Spoiler: It still took another 5-10 minutes to get our food even after it was supposedly being plated.
One more note: Our entrees were not complicated. There were sandwiches, burgers, fries, easy stuff.
The food itself? Good/fine. Bar food. It was mostly spoiled by the terrible experience.
Bathrooms are nice, lol.
Overall, the waiter was truly a great time and had a great personality. He saved this from being a one-star review and from us walking out earlier.
I can't recommend this place unless you want to sit for several hours for "bar food." What was most disappointing is that we still got charged in full for everything. No small discount. Sure, the free shots were nice, but a 10-20% discount would have been the bare minimum after sitting there for hours.
This might be the worst restaurant experience I've ever had. We won't be back. I can't recommend it for really anyone. Definitely don't come if you are a group of 5-6.
