Horrible experience with this contractor. We bought new home from Jim sands construction who had…read morehired Al Gordon to do all the plumbing heating air conditioning work. First summer in our new home Our a.c. unit would run all day long on hot days and never shut off till maybe midnight and air temp. in our house would actually raise a few degrees during the day. We called sands about this and he sent Al Gordon himself to our house. He checked the a.c. unit himself and said it is fine. We complained to him and said it runs all day long ect... He replied and I quote " it is better if you a.c. unit runs continuously then to have it cycle on and off now and then" . I asked him will does your a.c. in your home run all day long and temp increases during the day ? he wud not answer and left and would not help us. We put up with it until 6 yrs later the A Coil in our A.C. unit burst and leaked Freon out. We called Gordon about it, and said "well warranty has expired and we would have to charge you our full rate to either fix or replace it. We couldn't believe it. We hired a different contractor to help us. Plus we had others looked at it and told us their opinions. Compared quotes opinions from 4 licensed heating cooling plumbing contractors and all 4 were AGHAST at what they saw- Gordons had put in a 2ton A.C. unit in a 1650sq ft house, they all said they would never put in one that small in house that size, plus they noticed the unit had under sized wiring to it- had 16guage wire on a 30 amp circuit, should have been 10 guage wire. Some of the 16 guage wire already had some of the insulation melted off. They all said Gordon put in undersized equipment, wiring, and cheapest equipment in. In our new addition in town of Janesville ia. Gordon did this to all the new homes in this new addition. Most of the neighbors here are having the same issues with their air conditioning also. IN SHORT AL GORDON under bid the competition by installing undersized cheapest equipment he could get!!! We now have a new high efficient 3 ton rheem A.C. unit with 10yr plus warranty installed with proper wiring, and our electric bill during the summer has been drastically reduced. I normally don't complain about people in business on their own, for they have to work hard to stay in business and have lot more pressure worrys than us that work at places. But after what we and some of our neighbors have gone thru, WE WILL NEVER recommend this business to anyone. We all asked him to please replace these undersized a.c. units with bigger better ones and he refused!!!! He only cares about himself and not about the customers!

From the owner: Put your trust in our experienced plumbers to get the superior quality service you expect. From…read morewater line repairs to sump pumps, we are committed to delivering great service. Whether you are looking to have a new water heater installed or your current unit repaired, you can rely on our team to provide you with fast and dependable service. When your next plumbing emergency strikes, remember you can save time and money by choosing Al Gordon Plumbing & Heating LLC. With our company on the job, you can rest assured that your plumbing work will be completed in a timely manner. When you need professional water line service, look no further than Al Gordon Plumbing & Heating LLC. With our years of experience and strong work ethic, you can depend on us to solve all of your plumbing issues related to your sewer and water lines. When something goes wrong with your sewer or water lines, you can rely on our plumbing experts. Call us today to have your sewer or water lines inspected. Your comfort is important to us. If you do not have a reliable hot water heating source, we can help you choose a unit that is efficient, reliable, and affordable. With access to units by many of the top brands, you'll have no trouble selecting the best unit when you work with our company. Whether you are looking to have a new water heater installed or your current unit repaired, you can rely on our team to provide you with fast and dependable service...

Claims to be able to handle faucets, yet when presented with requests simply just says "unable to…read moreservice". Clearly, not able to provide advertised services

RainSoft arrived during the specified time and quickly fixed the problem. I would highly recommend!read more

Extremely Disappointed - Problem Not Fixed and Overcharged…read more I had a very frustrating experience with Roto-Rooter. I called them to fix a plumbing issue, and not only did they fail to resolve the problem, but they also overcharged me significantly for the service. When I brought this to the attention of the owner, instead of addressing my concerns or offering a resolution, he told me that I would be placed on a list so they would never return to my home. This is completely unacceptable and unprofessional. As a paying customer, I expected at least a basic level of accountability and customer service. Instead, I was met with dismissiveness and what felt like retaliation for speaking up. I would not recommend Roto-Rooter to anyone looking for reliable service or fair treatment. There are plenty of other companies out there who value their customers and stand behind their work. Needless to say, I contacted another plumbing company (Ruger Drain Cleaning) that was reasonably fair in price and fixed my issue was even willingness to come back out at no charge if I still had an issue afterwards. Looking for someone in the Waterloo, IA area I definitely wouldn't recommend them, but would recommend Ruger Drain Cleaning 10 out of 10.

Used them for sub work when I was maintence tech they were very good and got job done quickread more

I had these guys put in my AC years ago so when things started going wrong I called them. The guy…read morearrived and the app he used for detecting whether there was a leak in the coils wasn't working so he had to come back but first he charged me $90. Ok. Then another guy comes to tell me yes, my coils are indeed leaking, another $90. Then he would come back to fix...HELL NO! These people will take you for every penny you have! Do NOT call them!

This winter, on the coldest day of the year, our old furnace needed some repair. That furnace was…read moreoriginally put in by Gubbels so we went with them to replace the original furnace. We were right on the borderline for needing a larger sized heating unit but the salesman said he thought the smaller one would be fine but if we weren't happy they would make it right. Free! Well at 70 degrees our house is not warm. It takes this darn thing over 3 1/2 hours of constant running to raise the temperature 5 degrees. Our gas bills are outrageous. Yesterday we finally had had enoigh and called to have them see what the problem was. Their solution was, and I quote, "If you're cold turn the furnace up." So now we have a nearly 12 thousand dollar high efficiency furnace that is costing us a fortune to run and not keeping us very warm. We suggest if your furnace dies, go anyplace else.

Installed a sink for me in my basement, was very responsive and completed the job in a timely…read morefashion. He also installed a trap for my sink, and pipes to the drain for the sink, at a fair price. Glad to have found a good plumber, and will use for other jobs in the future!

We had a really tough clog that kept backing up the basement, and Phil came out and fixed it in…read moreabout an hour! Reasonable rate, nice guy, and COVID friendly (I appreciate that he wore a mask the whole time without me having to ask, something that was not my prior experience in working with service professionals).

I called Sunday April 19, 2026 and the after hour person, Dane, took a thorough message, "What was…read morethe possibility of a service person coming between Monday or Tuesday to clean our fireplace gas insert as well as clean our Ac compressor. We were listing our home for sale much sooner than anticipated." I received a call Monday morning saying they received my message and they could schedule us that day as they had just had a cancellation that was actually for our area. By 11:00 Am that day the service person, TJ came out and cleaned the AC compressor and gas insert and glass. I was thrilled when I saw how fabulous the fireplace looked. Thank you Colony Heating and Ac and Thank you TJ!

2 years ago in the winter, I awoke to a cold house. I was new to the city, so I called around…read more Colony was the first available. The technician was efficient and the price reasonable. However, due to it being a Saturday, I was charged a $250 weekend service charge. The problem was that drifting snow had blocked the outflow pipe. While the technician was at my home, he received a call from my neighbor experiencing exactly the same thing. The technician advised him to clear his exhaust pipe. No charge. I did not object to the technician's service fee, but felt the weekend fee excessive, especially since my neighbor was treated fairly at NO CHARGE. Colony profited unreasonably and lost my business because of it. Dr. Sisson

We are new to Cedar Falls and a plumber who was unable to fit us on his calendar said the "only"…read moreplumber he would recommend was Tony's Plumbing. Dan the service manager and Tim and Austin were prompt, efficient and friendly. They installed 2 toilets, shut off valves for the kitchen and a bathroom faucet.

From the owner: Tony's Plumbing and Heating is a leading provider of a full range of plumbing and hydronic heating…read moreservices in the Cedar Falls, Waterloo, and Waverly areas. New construction, plumbing remodels, boiler service and water heater services are only a few of the top quality services Tony's Plumbing and Heating provides in residential and commercial Projects. Contact Tony's Plumbing and Heating today and ensure your plumbing project is completed on time, on budget and up to code!