Brenda is by far the best Real estate agent I have met in 17 years as an investor. She has vastly exceeded my expectation. I teach QFD (Six Sigma Master Blackbelt) and know one or two things about meeting versus exceeding customer expectation.
After carefully filtering about 20 agents I zeroed in on 3 candidates. She was the more aggressive of the 3 candidates in regards to how much she could sell the property for and how quickly she could do it. I was a little worried about that but she seemed very well prepared and had sold properties in that area before.
After 3 weeks she pulled in an offer which was within 99.01% of my asking price. She wrapped up the sales in 4 weeks and 4 days. Sofar, she had met my expectation to be a very good agent. But she also did this:
1. Created unexpected value for the customer: She almost forced me to go to the county office to register the house as a 3 beds, two baths ( it showed on tax roll as 2 Br and 1 bath). She found the correct office, prepared the paperwork for me and told me exactly what to say and do. This created 20% more value for me.
2. Takes the initiative without asking whose job it is: A LOT of permits needed to be finalized. She called the plumber, the electrician and the HVAC contractor to perform the repairs at really reasonable prices. She oversaw the repairs and inspections. When the inspectior gave us grieve with no reason she went all the way to the chief in down town LA. The supervisor called me and apologized for the inspector. She oversaw the termite work and negotiated a 30% lower rate. Who's job was all that? MINE. She did not even ask that question. She always would take the initiative to create value for me.
3. Almost reckless selflessness: At one point she suggested that the buyer may not give me the best deal and suggested to back away from the deal when her own contract with me was near the end. If I had backed away, she would have not gotten her commission AND I might have fired her.
In conclusion: She did such an amazing job, that I now changed my plans and I will reinvest my money in that area and I will have her buy and sell properties for me. read more