Today I had an MRI done to determine the cause of pain in my leg. I opted for valet parking because…read moreit was painful to walk. Once inside, directions weren't clear and I ended up walking more than I had wanted on my bad leg. Employees I asked for directions were as helpful as they could be - all were very friendly. Once at the Outpatient MRI area, things moved smoothly. I believe the quality of care was excellent just based on my interactions with staff. It seemed that they cared about getting accurate images. The entire process took roughly two hours. I would highly recommend U of M Medicine basrd on their consistently high level of patient care and sense of urgency for whatever you are dealing with!!

I have long been a big Fan of the UM health system for as long as I can remember. MY wife went in…read morefor a Nuclear Cardio scan where they found a blockage in one of her arteries and put a Stent is as part of the procedure. Procedure went very well where the communication between me and the staff was outstanding before, during and after the procedure and the staff and doctors were extremely professional, courteous, helpful and above all COMPETENT! Excellent follow up as well once we got home which was greatly appreciated. If anything of a serious note happened to us we always head to the UM hospital network in Ann Arbor as this is the best health care in Michigan for my money. GO BLUE!

The neurosurgeon who performed carotid endarterectomy... top notch…read more The care and experience goes downhill from there. It's sad that the best thing about this surgical experience is the cafeteria on the second floor. This hospital has seen better days and needs some updating badly. The bathrooms, disgusting. The elevators, too slow to even attempt to wait. It took 3 days to figure out how to get around this place, directions are confusing at best. Good luck figuring out what elevator bank to take to another elevator bank to get to another wing, etc. When I asked staff for directions, I swear they gave me the wrong directions on purpose. Parking is a horrifying experience, and I'm not one to let anyone valet park my Jeep. Extremely under-estimated the number of parking spaces they would need or the hospital has expanded way beyond the parking. The communication from the time leading up to pre-op, to pre-op, post op, during the hospital stay in ICU and a regular room, to discharge was sadly inconsistent. One nurse in ICU, extremely nice. The next shift nurse needed to not only be smacked but fired. So much conflicting information was given on the diagnosis and the steps that would be taken all the way thru recovery was bad enough to cause emotional distress. Discharge estimate - way off and there were no complications. The hospital needs to figure out a way to get consistent communication going. I was told I would be awake for my surgery, then told I would be put under and my brain would be frozen and monitored via computer and I would be on a nasal oxygen tube, then told no my brain wasn't going to be frozen but I would be put under and my brain 'shut-down' and monitored via computer and that I would be intubated. That is way too much discrepancy in communication. Recovery instructions were ALL over the place. A cocktail of drugs was thrown at me with no consideration for what I really needed or how the drugs would interact to make me nauseous. Dosing changes were not communicated between shifts, how does this happen when it's put into a computer tracking system? Would I go to another hospital next time? Maybe. I haven't decided yet. I haven't been through the billing experience yet so maybe that will tip my decision. I do understand the very best doctors are at U of M, maybe that is all that is important. I'm not sure yet. You should weight all doctors and hospitals before you have a procedure as important as mine was before you decide. Get word of mouth referals from real people who have been through what you are about to go through. Don't depend on your insurance company referrals or even your general doctor. I hate to say it but our medical system is completely broke, you have to advocate for yourself. You have to take a deep dive and do your due diligence. I feel sorry for the elderly who can't do this for themselves and might not have anyone to help them.

Going downhill. Would not recommend. Poor customer service. Staff, especially nurses seem to do the…read morebare minimum. If this is yhe next generation of caretakers, we are in trouble.

As a 25 year veteran staff nurse, I am very tough on the Health care system, for good reason. I…read morehave heard thousands of complaints over the years. I recently interviewed and accepted a position at St.Joe's Trinity Ann Arbor. I was amazed and cried saying, "They're finally listening." There are so many advances in this hospital and they aren't just fluff. They're real and being used every day. To start, there are more staff with beneficial variations to staff positions, more training, very nice accommodations for patients including no more than 2 to a room. Significant advances to the menus and various food options for patients, families, and staff. Did you know, They grow their own herbs and vegetables on the campus of the hospital. Management has become more active on the units and have no problem answering call lights or helping where they are needed. There are updates to the TV's, availability of all genres of music to listen to, and to be able to go outside. We have state of the art technologies to keep the staff safe. There are a whole lot of problems in health care. I can really see that the people here at St. Joe's Ann Arbor are really working to be better. It is my hope and prayer that we continue to make these tremendous strides to provide excellent care and comfort to all. I am very excited to start this new chapter of my career and be a part of the Trinity Ann Arbor family. I just wanted to take a moment to point out what's going right so far. Thanks for reading.

My husband died Feb 6th at Trinity/St Joe Ann Arbor. I got my portion of the medical bill later in…read moreFebruary, with a DUE DATE OF MARCH 21. I was not disputing the amount, just taking time closing accounts and transferring funds. Today, MARCH 6TH, I got a letter from a COLLECTION AGENCY. 15 days BEFORE the bill is due, I now have to deal with a collection agency. I have to keep copies, files, send a letter of validation of debt, maybe even hire an attorney to protect me against this shady collection agency. I'm not going down quietly. I sent letters to Trinity, my state senator and will also send one to the Attorney General's Consumer Complaint Division. Trinity's GREED is horrible. Supposedly, a Christian hospital. Truth in advertising, change your name to, It's All About The Money.

This review to clarify is mainly for the wait time to transition from ER to a bed for an elderly…read moreparent took over 13 hours. She spent that time waiting on a gurney in the ER hallway. There is absolutely no justification for this type of treatment or service. The care and the room upon getting to the room is very good but the wait time is horrific and unjustifiable though one of the nurses said it's been that way since Covid but I still don't understand how a "professional " healthcare system anywhere can operate in this manner. Administrative and Operational improvements are greatly needed. Hospitals should not be operating in this fashion, simply inexcusable.

In February of 2024, my husband was in the hospital at St. Joseph Mercy (Trinity) in Ann Arbor,…read morebeing treated for Influenza A. Per his treating physicians, he ended up dying as a result of a massive brain bleed due to a Heparin overdose sometime during the night. One of the doctors indicated that there could have been an issue with communication between the computer in his room and the pharmacy. When asked by the doctors, who were both very remorseful, what I wanted, I said I wanted to know what went wrong to assure this error doesn't happen to anyone else. They stated the matter would be reviewed and that the resulting information would be shared with me. To this day, no one has reached out to me. I have been in contact with both Patient Relations and Risk Management, both departments assuring me that someone will call me--but still no call. Here is the mission of Trinity Health: We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities. Among their Core Values are reverence, justice, and integrity. If someone would reach out, I would tell them that I am not interested in money, but by their lack of response, it seems that they have most certainly made it their priority.

They always provide the best care here. Staff is always so friendly. Great nurses, techs, allied…read moreprofessionals and doctors.

great nursing staff, friendly people very clean, however I would not recommend. I voiced my…read moreconcerns and no one listens. they are discharging my daughter who had major spine surgery without know how she's going to feel without certain meds etc, I have told them I'm not comfortable with her leaving today, doesn't matter. I was told to call a number or go to the er if need be. that's awesome! Not to mention her first follow up is virtual! Thats 100% quality care right there. smh! Rating for concern and discharge.

***Update: I have been here twice this week due to illness and I have to say it has completely…read moreturned around since I was here 2 years ago! The staff are professional, kind and compassionate. I highly recommend this urgent care. They are pretty fast too! Updated from 1 star to 5! They are the best!

Felt like the doctor didn't care. Went in with swelling and pain from a salivary gland stone. Left…read morebeing told all I can do is use mouthwash, suck on sour candy, and to come back when it's bigger. Did get a referral for an MRI but that doesn't do much good Jen my jaw and face pain is at a 7-8, and I can't eat.

It's been about 4 years now that I have seen Dr. Dendrinos for routine annual exams. One thing I…read moreappreciate is that they have 7:30am appointments so that I don't have to take time off work. They are always fast and the rooms are clean. I haven't had a child or anything complicated, but they have taken good care of me for my basic needs. There have been occasions where a student would tag along, which can be a little awkward. I always let them stay because medical school residency is hard enough to get through anyway.

My second pregnancy was here and I had the most pleasant and fantastic experience. Great staff,…read moreclean facility and I loved the ambience. All my appointments were on-time and I had been appointed with some of the best clinicians and staff. Throughout my pregnancy, I had consulted staff from multiple departments in this campus (Dietitians, RNs, Midwifes, Speciality Drs, Triage technicians). They were all so friendly and pleasant. They respect your privacy and put patients at ease. I also love their patient portal and their quick response. Special mention about Nurse Brittani, she was all through my labour. She was very comforting, supportive and motivating throughout my stay. Her shift ended early in the morning but luckily she had extended her shift and stayed back until I delivered. The kindness and caring spirit was so comforting. THANK YOU Brittani, YOU WERE AWESOME !! I really appreciate your help. I received constant attention throughout my delivery. Even after delivery, series of specialists (Anesthesiologists, pediatrician, gynecologist and lactation specialist) visited multiple times and made sure I was comfortable. Every single one of them was compassionate and respectful. I felt safe throughout my delivery. Great team and high quality service. They also provide healthy healing program after delivery and go extra mile to ensure that all your health concerns are resolved. Very impressed with the hygiene and prompt service. I'm super impressed and highly recommended this facility !! Excellent in every way. You all rock.. Double thumbs up !!

I have known back pain since leaving the US Army. Dr. Amanda Schack and her team of Dr. Luke S…read more and Nurse Dawn S. at the Ann Arbor VA Pain clinic are simply amazing. They ask all the right questions, listen intently and talked to me in terms I could understand (not at me). There was not a rush to get me in and out the door; they took their time and after much discussion, correctly diagnosed my issues. The respect, kindness and care they showed me was absolutely wonderful. I am blessed to have them treat me. Dr. Schack, Dr. Luke S and Nurse Dawn S. represent the very finest of our Veterans Affairs Medical system.

Last MRI at civillian hospital when I had regular insurance showed severe spinal stenosis, bulging…read morediscs and a few other issues. According to the VA using the very same MRI all of this has healed and no loger exists. Worthless waste of time.

Great service. Closer to home. Wait usually is shorter. Very clean and the staff is accommodating…read more I need a form filled out. She walked the form out to me so I wouldn't have to wait at her window. Dalton was my medical assistance. He was funny. We had good conversation about temperatures I was here for post op appointment from getting a medical device inserted. Very pleasant staff. Glad to be back in Michigan to be able to come to these doctors.

I used to go to Kellogg Eye Center for my annual eye exam; started coming here because the doctor…read moreis working out of this office. It's better as it's close to home and I don't have to deal with downtown traffic. While I had good experience with the receptionist that checked me in the past few years, I ran into a lady who sounded like she did not want to be in the office that day. She was short and would cut me off when I spoke. So when I checked out, I went to another receptionist and that lady was welcoming, funny and treated you like a person. I hope she works whenever I visit.

This is building 10 of 10 (U of M medical buildings line the entire ring around Briarwood mall -…read moreluckily they are all clearly labeled). Overall the atmosphere of the whole clinic/center is relaxed and laid back. There's a television in the waiting room and everything feels clean and up to date. I did not receive any physician care here but I did take advantage of the walk-in lab to get blood drawn. And when I say "drawn blood" I mean TWELVE vials (my new doc is apparently extremely thorough). The woman working at the lab was awesome. She was a little snarky but in a completely accessible warm, joking way. She was meticulous with checking and double-checking all the labs that were ordered. I warned her about my veins being crap (at most places, they stab into my arm and then "dig around" continually moving the needle under my skin and stabbing every which way until they finally get a vein - I don't mind needles or pain but it's sickening). This lady, on the other hand, felt both my veins and was careful to choose a small needle. She stuck me once, precisely, right into my vein, and got a good draw. THANK YOU, LORD. Next time I need vampirical services, I won't hesitate to return.

Having going here since I was 10 years old... the staff are friendly and very nice, check-in is…read moreeasy and quick... back in the old days, wait time was round 15 minutes or longer... but once I check in, I'm in the back room with the nurse within few minutes.... the process is so efficient! Check-out is equally quick.... I also love it because radiology and other services are near by, thus you don't have to go to the main hospital!