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Brandon H Barton Jr, DDS

4.0 (1 review)
Closed • Closed

Services - Brandon H Barton Jr, DDS

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

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13 years ago

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Clairpointe Family Dental

Clairpointe Family Dental

4.0(13 reviews)
6.7 mi

Got notified about a visit I never scheduled or went to. Called their actual phone number. Went…read moredirectly to voicemail without any greeting to let a caller know what entity they have reached. Can't leave a message without any greeting my information if I don't know who they really are. Billing has always been screwy.

I was a patient with this office for close to 50 years. In the fall of 2023 and early 2024 I had…read moresome health issues and unfortunately this enabled me to not be able to go to the office to have my teeth cleaned. Once I was able to go, I called the office in March 2024 to schedule a cleaning appointment and was told I couldn't due to a hadn't had a cleaning in two years (it actually wasn't 2 years but getting close to it). I spoke with the office manager and she informed me that it was the office policy that one would have to see the dentist first at a separate appointment before scheduling a cleaning if one had not had a cleaning in 2 years. I have never heard of this type of policy!! Again, I was a patient there for over 50 years. I asked the office manager to look at my chart and my situation but she didn't care. She just kept saying "it's the office policy". I was frustrated and hung up on her. The next thing I know I received a letter from the new owner of the practice informing me that I was dismissed from his office. I did nothing wrong to deserve this. The only thing I did was, I told the office manager she didn't care. Which she apparently did not. I fully know if it was the past owner, which I loved, she would of looked into my situation and I would have been seen for a cleaning without being seen first by the dentist at a separate appointment. It's a shame this new owner, not even knowing me, decided to dismiss a long time patient all because I said the office manager did not care. On a side note, I was able to schedule a cleaning appointment with my husband's office the next day without seeing the dentist first at a separate appointment . They had never heard of an office having a two year cleaning policy. I guess everything happens for a reason and the moral of this story is: if you don't care that an office manager or new owner of this office does not care about their patients then go there.

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Clairpointe Family Dental
Clairpointe Family Dental
Clairpointe Family Dental

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Brandon H Barton Jr, DDS - cosmeticdentists - Updated May 2026

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