My car buyer took it for pre-purchase inspection. the mechanic said the car had been in an accident. It was based on a missing vin mark on the panels. He said all the doors have been replaced :) Hi Dude, Honda stopped putting Vin marks on the panels. Honda did that on the Older cars. You really have no clue about cars. Also, not every service shows on Carfax reports, so don't get confused He is a very rude guy too. Stay away from this place. read more

Two things worth knowing- 1) The card readers and pin pads necessary to pay for gas most of the time just don't work. They are so old and out of date! 2) Terrible customer service inside. Slow, incompetent service. It's easy to fill up elsewhere and I will be doing that. read more

I took my older car here for Virginia inspection and received excellent service. Not only did I get my car up to working shape, I also got strong advice about the possibility of selling it. Travis was a guide, had no agenda other than helping me learn, and even performed a follow-up service - which would normally be charged elsewhere - without issuing a bill. I would highly recommend Libbie Place BP for that reason alone. read more

I was introduced to the folks here by my daughter while she was in college. They took exceptional care of her & didn't do repairs that weren't needed. We are still with them today! (8 years running) read more

I am a mom who was visiting VA from RI with my daughter for a softball tournament. My car broke down and I needed it fixed fast, as we had to travel to meet my husband and son in NY for a baseball tournament. Travis at BP Service Station was incredible! He went above and beyond to help me get my car fixed quickly. He assisted in helping me get a car rental (not even from BP) and made it a point to look at my car as soon as he got it in case he needed to order parts to be able to work on it the next day. The service was fantasic and the southern hospitality was outstanding. I am so grateful for his kindness. The stressful situation of breaking down out of state was made easy with the help from this service station. I am truly grateful. Thanks again Travis! read more

A STRONG CAVEAT!!! Libbie Place BP, now Exxon. I want to share an experience that no one should ever have to endure while having a simple brake replacement. Not only did Raymond keep my car for over a week, everyday was a new price starting at a thousand and ending up over 1200 at pick-up. My plea for a discount because of several broken promises fell on deaf ears. No communication or customer service involved in the entire process. My final rating would be negatives stars and hope you will research before considering this Exxon. I live in the neighborhood and want to support all businesses, but never again will this place receive a dime from my family! SEH June 24, 2021 read more

I am afraid to list my exact car issue, as they have my personal info. I'll just say I brought my car in to fix a tire, and after driving off the lot, there was a loud noice and even bigger problems related to the undercarriage of the car, right where the tire was. I brought it back, and instead of them fixing the problem, they refused responsibility, said it was unrelated to their service and tried to charge me again. Unrelated, but mid-COVID they didn't wear masks, customers freely streamed in not wearing masks, and the owner is a Qanon follower who rants and raves about how the government trying to control us, which is truly inappropriate. If you like to vote with your dollar, I'd wait until this guy is hopefully deprogrammed by a loved one. read more

I won't take my car anywhere else. I have been taking our cars here for years. They are fair and trustworthy. I never feel like pressuring me to do things to my car. They are quick, fair and friendly. read more

I took my car here per recommendation of a friend...My trunk shocks needed to be replaced and I was quoted a crazy price by Merchants (around $250) which included parts and labor. When I called the Libbie Place BP, he quoted me at half the price and told me I didn't even have to schedule an appointment because it is such a minor fix. I pulled up, was greeted by Travis, I showed him my current shocks, and he popped new ones in right then and there. The whole thing literally took less than 10 minutes. Exceptional customer service, great location, speedy and quality work. Plus, it's a great way to support local Richmond businesses! Don't worry about the BP station in the front if you're worried about the brand, the main business is the shop in the back!! read more

Been using these guys for years. Highly recommend! Staff very knowledgeable, experienced and reasonably priced. I trust them highly, and would'nt take my cars to anyone else! read more

Great service, friendly and knowledgeable staff. They had my car fixed at a very affordable price and quickly. Definitely recommend!

Called this morning in the hopes of scheduling an inspection after my usual mechanic couldn't see me until Friday. They were able to work me in this afternoon, and completed the inspection within half an hour! An overall professional and positive experience. read more

Stopped by to pump gas one day after work when my tank was on E (3-4 weeks ago). I pulled in using a Broad street entrance, stopped in front of one of the pumps, put my truck in park, turned off the engine, got out of my truck and opened the door to my gas tank. As I reached for the nozzle I noticed the $2.49 / gallon price for Regular Unleaded. Since the going rate for Reg Unleaded was closer to $2.00-$2.09, I recapped my gas tank, got back into my truck, restarted my truck, buckled up and proceeded forward to the exit on Libbie. It was at that time that a person that I can only describe as frantic ran from across the lot and jumped in front of my truck. (I later learned that this man is either the owner of the BP or in management there but at this time he was just some guy in a light blue polo shirt, shorts and with a phone in one hand) He was screaming and waiving his arms but since my windows were up I couldn't hear what he was saying. From the way he was acting, my initial thought was that he was in serious danger or there was an emergency of some kind. Upon rolling down my window, I heard: "This is not a cut through! THIS IS NOT A CUT THROUGH!!!" I explained that I clearly was not cutting through, and asked if he had not seen me stop, get out of my truck, etc...? "That's what they all say!" He snapped back. I politely suggested that if the station wanted more people to actually pump gas, they should offer prices that we're competitive with every other gas station in Richmond. "It's none of your business how much they charge for gas, they can charge whatever they want!" was his retort. I agreed but also reminded him that as a consumer I also could also choose to either buy or not buy gas from anyone that I choose, and that I was choosing to not to pay 50 cents more/gallon than I needed to. I also asked that he move so I could be on my way. He refused and demanded that the only way he was going to let me leave was if I turned around and exited the same way I came in. I informed him that was not going to happen. "The only way you're leaving this parking lot is back the way you came in!!!" He was still 2-3 feet in front of my truck, so I turned the steering wheel and quickly drove around him and left the parking lot. As I was driving past him, he slammed his hands on the hood of my truck and yelled, "Now you're going to jail!" I though that was the end to the story, but unfortunately it was not... A little less than hour later I received a call from a police officer that said he was responding to a reported HIT AND RUN. After explaining what happened, he told me that clearly what happened was not a hit and run, and that I shouldn't worry about it going any further. Before getting off the phone, he informed me that the ownership of the BP told him I was no longer welcome at the gas station. Yeah... don't think you're gonna have to worry about that.... read more

This is one of the only places I trust to get my car worked on in Richmond. They are reliable, friendly, fast and don't try to rip you off. This is the type of place where if you take your car in for an oil change they will thoroughly check out your car. If there's a problem they will either recommend a service that will save the life of your car or suggest that you get your car looked at somewhere else. They don't try to sell you ridiculous things like $100 air conditioner filters like some other oil change place. Additionally, they are very knowledgeable about Hondas. read more

I will never recommend this place. I stopped by randomly yesterday 04.22.2013 to get a state inspection and was told that I needed new tires costing approx $600+. Per state inspection guidelines/regulations you DO NOT "FAIL" a car for normal tired wear unless the threading/wires are visible. One of my tires had a bump (probably from going over a pot hole) and that's it. Left and went straight to Firestone tire (where I was quoted $498) for four tires and advice the service guy to complete the state inspection as well and he kindly asked, "Excuse me ma'am did you say they failed you because of tired wear." I said, "YES!" he shaked his head and said, "I am not in the business to lie to people and your car passed without the new tires." Needless to say I AM NEVER GOING BACK TO BP! Stay far far away! FIRESTONE TIRES on Mechanicsville Turnpike took VERY VERY GOOD care of me! read more

By FAR the highest gas prices in the area, and possibly in all of RVA. Consistently .20-.50 cents more than anyone else in the area. Why would anyone get gas here when they could go to one of the many places nearby that are much cheaper. I laugh and shake my head every time I drive by. I don't even want to know how inflated their service prices are... read more

These guys are honest, skilled, friendly, and always willing to go the extra mile to do the job right. I trust them to service the vehicles that keep my family safe. read more

Definitely can't recommend this establishment. I went there for an inspection and was told a list of 6 things that would cost nearly $600 to get my pass sticker. I paid the $16 for a rejection sticker and went 20 miles to a trusted mechanic. Half of what I was charged with, needed replacement to pass, according to him. How is it that this type of mechanic at Libbie Place BP, can benefit from your wallet, while having authority to say whether or not you can have your vehicle on the road? It's a manipulative system. read more

Incredible gas prices. Regular was a little higher than others the only thing posted. Unfortunately had to get gas. But the next two grades up or $0.40 and $0.60 higher. In fact the premium was $0.30 higher than any competing station so unless you feel like overpaying for gas I would not go to this place. read more

AVOID! Tried to get a state inspection here. Once they had the car up on the rack they brought up a whole list of fixes totaling about $400. I took my car down the street and they only saw one of the issues that was supposedly wrong with my car. I got it fixed there. read more

Just doing what they can to upsell you. Came in for a state inspection and they said I needed my brand new windshield blades replaced because they were slipping off or something. I call b u l l s h i t. You COULD just tighten them or something but you prefer to sell new ones to me, a stupid clueless female. Plus their gas is stupid expensive. Update: I should have read their reviews first because a lady in 2011 had the same exact issue!!! F u c k this place. read more

I work right behind this BP.l and I take my car for oils changes or anything else that's minor and needs extra help. They have been very helpful, accommodating, and have proven trustworthy to me. I'll keep taking my car there! read more

I recently took my car for first time inspection, they wanted to charge me for adjusting my headlights 20, and tag light 80, and a nail in my tire 100 , 200 really????? No way so i got them to reject me bc i can fix myself for cheaper, they have bad customer service, had a co worker take his car and they said he had a hole in the floor board and they went back to get them to show them and it was no hole, really cmon now why lie???? I know its a business but dont lie!!!! Its people money that you are messing with!!!! So do not go there especially if u are a woman!!!!!! Took my car elsewhere and it passed wow imagine that so unhappy read more

We took our cars in to get them inspected. They said our Ford Explorer 2002 would need over $700 worth of work to pass inspection and brought up things I had never even heard of in my 40 years of driving. They said my Lexus would be $70 or $80 to replace things like the wiper blades. I had just had the wiper blades replaced 2 weeks before but I went ahead with it just to avoid taking it someplace else. My husband took the car to another service station who charged $15 and passed the car with out all of the bogus work Libbie Place BP said it needed. I would not go back. read more

I just went there to have a light bulb replaced and they charged me $19 for 5 minutes of labor. When I questioned the absurdity of it, they gave me a rude response. If they overcharge for that, imagine how much they rip you off for car repairs. There is a service station on ridge rd 23229 with very nice staff that changed the bulb me $8 in labor for the exact same bulb replacement. Please don't let this BP get rip you off! read more

Do NOT get your motorcycle state inspected here! I asked a month ago if they do them, made an appointment, and then was given some run around (after I left it there for over an hour!) about how they don't have any stickers for a motorcycle. The excuse was, "We only do like 8 motorcycles a year." I'm sorry, even more reason to have ample stickers! Or check first before you tell someone to drop off their vehicle. Very disappointed. I had to go elsewhere and wait all over again. read more

Super fast, friendly service. Had a flat tire I needed repaired or replaced ASAP so a friend could catch a flight, other shops couldn't find the leak and wouldn't try and fix/replace it until that night or the next day. Libbie BP didn't try and push us into spending money we didn't need to, as other stores seemed to do, patched it up and had us on our way in a half an hour. Had no issues on the 2 hour drive home. Very nice people, fair pricing, would definitely go back again. Can't thank them enough for getting us out of a tight spot! read more

Great Team of folks working at Libbie BP! They have done all of my family car work for years and I will not use anyone else to service my vehicles. Travis takes care of his customers and makes sure prices are fair and the work is actually needed. read more

Update: went back to Libby place BP because I was told they needed my credit card number again to reimburse me for the oil change that didn't happen. When I got there he could not reimburse my card and offered cash. I accepted the cash but realized that he shorted me $3.00. Now I have 3.00 in an oil change that didn't happen, having to work overtime to make up for the previous blunder and 3 trips in there. read more

Travis and his staff are OUTSTANDING. In and out service. Excellent savings against the bigger, "Chain" stores. They are honest and have actually told me, "Fix this now, this can wait, but you should do in the near future". Who does that? NO ONE! They CARE about their clients. I handle my companies fleet vehicle maintenance, and Ace Electric Company sends all our trucks to Libbie BP. No one else will have my business. A+. Good to find trustworthy people these days!!!! read more