Today we booked two sunbeds at Marina Beach Club and paid €35 per person. According to the…read moreinformation on their website, €15 would be refunded after leaving when the towels were returned. So, essentially, it was supposed to be a kind of deposit.
After barely two hours, it suddenly started pouring with rain -- something, of course, that nobody could have predicted. The large number of people who were there all rushed to the restaurant to take shelter.
It was very chaotic, and it took quite a while before we were offered a table. At first, I could understand the situation, but apparently it was very difficult to figure out which table to give us. Keep in mind that the restaurant wasn't even half full.
We then patiently waited for someone to take our order. Again, this took quite some time, but given the chaos, I was still willing to understand.
Our food arrived fairly quickly, followed shortly afterwards by the bill -- even though we had not asked for it.
When I asked whether this meant we were expected to leave, I was literally told: "If you're not eating or drinking anything else, yes."
Our drinks weren't even finished, and I had literally just put my knife and fork down after finishing my meal.
We were simply told to leave and sent out into the pouring rain.
I honestly cannot accept this. This is not how you treat paying customers. When you pay this kind of price, you expect at least some friendliness, hospitality and decent service.
And then, when we went outside, we were also told that the €15 towel deposit would not be refunded after all. This was clearly stated differently in the information we had found online. So the information provided on their website is misleading.
In the end, it turned out to be a very expensive day. Of course, we cannot blame the beach club for the rain -- that is something nobody can control. But the way we were treated afterwards was completely unacceptable.
Needless to say, they will not be seeing us again.
