So there are a few good qualities but I'll express the negative and reasoning for the rating. 2/2…read morecondo in Tally with roommates when one roommate left this December she removed a screw put in the end of September. causing a hole in the water heater. had plumber come in and patch the line (great service from plumber). He recommended I had it dried by water restoration company. I picked servpro (you know funny commercials and stuff) They came I told them what happened. (!!! all this is over the telephone I'm in Broward county!!!) I needed the water dried. The technician set up the equipment to dry the area over the weekend. On Monday I was contacted that there was evidence of a prior leak and that this leak might have moved into the shared common wall. I understood and I gave permission to dry the common wall if intruded on. The Tech then calls me and states that he see's microbial growth and believes that its from a slow leak from the initial puncture. (Shared wall with the water heater.) later he texts me and talks to me that depending on the conditions they may need to get the condo association involved and this may be a large project. etc etc. At that point he sends me a picture of the status of the wall. I replied just dry it I'll get an inspector to come in and inspect the condition. (mold intrusion) Now I get the assessment and invoice, and I get concerned. (technically I was concerned when I saw them open my daughters non affected room) They classified the water leaked from the water heater as "black water" Class 3 So ( class 1 clean water from busted pipes, Class 2 "grey water" containing harmful contaminants usually chemicals, and class 3) I deal with class 3 all the time as a firefighter in south fl in flood prone zones and on deployment after a hurricane. This is harmful to life and safety, hazaardous material, fuel dangerous items or sitting water so long that it was become biologically dangerous. Black Mold around standing water can make it black water. Servpro doesn't test black mold they dont even say black mold they just say 'Microbial signs" which seems their push to charge for a class 3 water clean up. Their spill classification was correct the square footage I had a problem with also. The picture of the final product was not close the the picture sent to me when I requested, they "just dry the area" in fact My cameras pick up 15 min or so after the text exchange still using a rotary saw before I hear then start using the vacuum clean the area they said they would. sections cut but not removes where removes along with insulation "after" my exchange with the tech. So in this process they catch on to my cameras, a lot of the standing around walking around on their phones stop. So they are at the end of the project and they opened my daughters room, stare and the camera and the door closes (door is on a slope hinge and closes if not held open) then it pops open and you "you heard that noise to right? Yeah! (being said into the room) The other cameras just pick up a show until one of them just says "well im just getting out of here!) Thats my review and its a review from someone who has to pass the cost to the party that made the damage. I just don't like being hosed and that's partially what happened and the acting shady at the end just drove it home.

If you are in the unfortunate situation of needing mold remediation in your home, SERVPRO of…read moreTallahassee is the way to go. SERVPRO of Tallahassee was organized, professional, and responsive, from the initial phone contact with office manager Reba, to the on-site meeting with manager Robert, through the week-long mold remediation of the guest bathroom down to the studs, and now working with insurance. Other companies either did not provide quotes or seemed more interested in commercial mold remediation (which SERVPRO of Tallahassee also does), but SERVPRO of Tallahassee made us feel that we were as important as their commercial clients. Another home in our neighborhood used SERVPRO of Tallahassee several years ago and reported great work. Charles and his crew did excellent work. They were professional and polite working in 100° plus heat. When it became clear that the water damage and mold was more extensive than we thought, Charles personally came by to check the moisture readings every day, including the weekend, until it was at an acceptable level to encapsulate. My wife is very sensitive to odors, and SERVPRO of Tallahassee let her smell the products used, provided the MSDSs, and let her select the products within their professional recommendations and judgment.

The team at IEM was amazing, start to finish. I was only given the facts of my situation at every…read morestep. As it unfolded from a straight-forward exterior drainage issue to an interior nightmare, John, Jason, and J.D. helped me through. I was given good advice and options from very knowledgable people who were client-focused. Their pricing was reasonable and I felt assured at every step they were doing what was required, not what they wanted to add for my insurer to fork out. I needed other remidial services and they were able to connect me to a network of other professionals who shared their honest ethos. I feel lucky that I found them!

Great company. Excellent staff. Competitive pricing. Went above and beyond…read more Honest and professional. My home kept getting flooded by my neighbor. The landlord was very difficult and for a year I offered to pay to have a licensed professional gutter company put a gutter on her shack of a rental property. It would prevent both homes from getting flooded underneath. As a result of her nastiest I also ended up with mold. IEM came and rescued me. Their crew was professional and did a thorough job. They were all great to deal with especially Clay the supervisor. Recently they came out to inspect and change the filter on the dehumidifier. Everything is working as expected. Could not be happier.

James showed up to the house for the home inspection. Called him the same evening and he gave me…read morean overview. Next day, he didn't send the report. Called him and he said I would have it by midnight, but never got it. I called his cell n bus phone and emailed but never returned my calls. And never sent the report! I had to hire another inspector! James really screwed us And caused a domino effect of problems with the buying process. Had to get seller to extend inspection period, which required a bunch of rigmarole etc etc. When I spoke to James, he gave 0 years left on roof but the 2nd inspector said the shingles were only halfway through its life and most of the granules were intact. I dont understand this flake! I cancelled his check in time, so he never got paid but why wouldnt this guy just give me the report!? Very strange! You might want to go with someone else.

Very Knowledgeable and easy to deal with. Prompt and courteous…read more Like that James not only owns company, he does the work and shoulders the responsibility that customer is satisfied. Gave me his personal cell so I could ask any questions -- no matter when. Top company in Tally.

Brady Hayes, an employee at ServiceMasters Tallahassee committing insurance fraud. Mr. Hayes is…read moreattempting to justify an exorbitant fee for a tree removal stating a crane was used. A crane was not used. Mr. Hayes and his coworker Adria relentlessly harassed, threatened, intimidated, and charged exorbitant fees. They also refused to furnish itemized bills in an attempt to evade justification for their fees. Adria and Brady refuse to furnish itemized statements . This is Is the actual bill. They are billing the insurance company stating a crane was used in an attempt to defraud and justify the way out of line charge.

service is horrible. they do not come on time and the lady Adria is horrible at her jobread more

We had Jason do an inspection- a very thorough industrial hygienist inspection- of the office we…read morewere renting. Included visual inspection, air testing, swab testing, moisture readings and infrared imaging. He was very informative through the process and the information was so helpful because he is qualified to stand behind it. Water/moisture damaged buildings are toxic health hazards!!! Less qualified "inspectors" are a waste of time and money. Jason's report spelled out steps needed like plastic barriers etc. for a remediation company to follow. Highly recommend!

From the owner: What makes us unique? We listen. We process our customer's needs into a needs-specific assessment,…read morereporting, and consultation service. We serve anyone from Jacksonville Beach to Pensacola, south Alabama, and portions of south Georgia and south Mississippi. Please, feel free to call us for a free, no-obligation review of your needs. (888) 762-6322

Jason's crew at Total Quality Roofing replaced our roof in two days. This, in spite of weather…read morechallenges. The roofers were respectful of our property, quick, and careful. They left the yard as they found it. No stray nails or debris. The roof and gutters (subcontracted) look great! The whole experience was painless. We are delighted with the job and will not hesitate to recommend.

Total Quality did an outstanding job at placing a new roof on our home. We got quotes from other…read morecontractors, but Total Quality was as competitive as the others. The difference for us - Jason's professional presentation, knowledge of current Florida regulations and experience in the community. All of our questions and concerns were responded to directly. He toured the property to understand landscape conditions which lead to how the removal sequence would work. Project was on-time and per schedule. One final comment - requested Jason to return a few months later as we had some questions - he responded by showing up at the house that day and answered all questions. You simply can't go wrong.