IT'S TRAVEL SEASON, BAYBEE!…read more I've been using Travel WIFI for many of my recent trips last year. I honestly have never had a problem with this company as they are so responsive, wonderful customer service and the device is very reliable! Let me admit that using their device truly helps from getting billed a huge amount for roaming charges from a mobile carrier. I've used travel WIFI for over 3+ of my trips out of the country and the process to sign up has been very easy. I have used them to go to Mexico, Canada, Asia, Italy, and Trinidad. I usually go to their website here: https://travelwifi.com/ and enter the country that I will be visiting. I go for the basic purchase and three days before my trip, I receive a UPS package with my device. On top of that, I even get a free return package to send the device back. During my stay, I get continued emails checking in to see if I am enjoying the device and asking if I have a question. A few days before the device is supposed to be returned, I received an email informed me that I could keep the de4vice if I wanted to for a fee. Not really needed in my situation, but nice that they give this as an option. The prices are very reasonable and not too much. The device charges in about 2 hours and last on a good charge for over 10 hours. I also like that multiple devices can use the WIFI box simultaneously. I can agree with some of the Yelpers about the spotty service although the device says there is the internet, there were times where it wasn't working. But honestly, it was not the fault of the device so I can't blame it on the company. There are times where it will take long periods of time searching for a signal, maybe it was the location of the places that made it spotty. In all honesty, it's a WIFI box, don't have high expectations to get service 100% of the time. If you lower your standards, I promise you won't be disappointed. I will continue to use this company to order a WIFI box when I am going to visit any country. **Make sure they give you the new devices; the old devices don't work and the chargers don't work for the device. **

I used this service while I was in Paris, 9/10…read more You can buy international phones, SIM cards, travel wifi, and cell phone goodies. They're at the airport and great locations with in the city. The charge lasts about 6-7 hours, and they charge reasonably quickly. The service will buffer though if you're in a busy area with a lot of folks on wifi. I found them through an online search, and had amazing service throughout my trip. You're able to go LIVE and carry online conversation very well on an unlimited plan. I had a bit of a problem when it came to the ins and outs though. Once I'd already purchased a SIM card (non refundable, this wasn't told to me), and came in to buy a cell phone- the options were pretty rough and slow for a high price. Not helping much. So after being in the store on the Opera for about 2+ hours waiting they offered me unlimited service for the 5GB price. (Because of the problems I was having with the service over that time) I accepted and went about my business, in about a day and a half the wifi was barely working. I called the 800 number through Skype and they explained the run around. All of the plans are "unlimited" (Also not explained to me)- but after the 5GB (or whatever you've purchased) it slows way way down. I was under the impression it was truly unlimited (which was what I was told by the person at the Opera location, that he'd bump me to the unlimited plan hence the confusion on my end) So after discussing with the agent that this hadn't been explained - and the trouble I'd been having- they were very very understanding and helpful offered me the actual unlimited plan. I called with any questions or concerns and they were stellar. Now that I understand how it all works, they'll be my one stop shop each time. Thanks for your help!! Loving this place.

It was my first day in Paris and as I struggled around at different stores to find a long term…read moresolution for my planned year of residence, I kept running into brick walls, until I got here and Dona helped me in a huge way. She spoke English passingly well, got my plan activated, and had me on my way in no time. Will be back again whenever I need help. If you just need a prepaid SIM, this would also be an EXCELLENT place to go. Great service.

I am based in Switzerland for 3 months but am traveling around Europe. Read all the eSIM reviews…read moreand ended up buying an Orange Holiday data and voice eSIM. Everything installed fine and the eSIM worked as soon as I arrived in Europe as expected. I received an email saying I would have to submit passport info to keep the eSIM activated. I did all that online and had no issues. Calls, texts, etc. including to the US all work as expected. The challenge I ran into was trying to extend the time on the SIM, which is valid for 14 days initially. Tried to do it online and Orange Travel site kept telling me it couldn't find my account. I tried to call Orange, but their menu system is entirely in French. I do not speak French well and the system disconnected me. I tried contacting them online. Two days later, someone wrote back to me telling me how to call them - the same line that is French-only. I actually ended up figuring out how to solve my own problem, added time to the eSIM and am continuing to use it. So, the middle-of-the road review is because the eSIM works great. The customer service is absolutely useless. I received an email asking me to write a review of the service. The form was in French, which I translated in my browser, but when I put in all the information, the submit button never activated. Thanks to Google Translate, I wrote them a "glowing" bad review in French and emailed it to them. In short, the eSIM works (if your phone supports one). You can buy it in advance in the US and install it, activating it when you arrive in Europe. It is cheaper than my home service roaming charges. However, IF YOU NEED SUPPORT, I would suggest finding another company or, as some reviewers did, go to the Orange Travel store in person. At least you will be talking to a human who might be able to speak English.

without internet for two months and zero support . Every week they extend the issue by one week. No…read moreexplanation no alternagive. The 5G kit does not work in my old building (thick walls and surrounded by high rise building

We arrived in Paris needing a couple of SIM cards for our phones. We were on the Orange network the…read morelast time we were here and decided to give SFR a try. The staff members were really friendly and went out of their way to get us what we needed. We were really impressed with the service and efficiency. On a side note, which has nothing to do with the store, the network for Orange is better than SFR, but if you must get SFR, please stop by this store.

Easy to use vending kiosk to get a 1 month prepaid SIM for my European trip. If you are a tourist,…read moremake sure to select the non automatic renewal option so it expires 30 days after activation. Your email updates and web interface will continue to state expiration by calendar month, but you can ignore that.

I got a SIM card for my phone in Paris, it offered the best price compared to Orange. There is…read morepeople to help you navigate the vending machine that is only French.