I paid my bill with Ellen over the phone using their third party credit card payment company, PSN. She said it was denied so I emailed her the statement that money had been paid from the bank account. The next morning she called and said it still hadn't been paid and she didn't get any email and that I had to straighten it out with PCN. She sent them to disconnect (I avoided it, but they threatened if I didn't pay right away they would be back and they would shut off my electricity). PCN said it was paid to Boscobel Utilities, so I called Ellen back and she HUNG UP on me! The nasty city workers were right back to disconnect, so I paid cash. After a few weeks, a different employee called to verify the card number; the money was in their general ledger. She did apologize, but Ellen has never apologized and is still short with me! I have been a customer for about 18 years, but this was not a good experience for me. read more