Had a great experience. Staff was so kind and helpful. Will only go to this store going forward!read more

Absolute garbage customer service. If you call them it will be an automated system that will not…read morelet you speak to an actual person no matter what. It doesn't understand anything and then disconnects. Such a waste of time. (40 plus minutes on hold.) New Carrier! VERIZON IS TERRIBLE!!!!

Got a new phone had help from multiple people…read more Going again today for a screen protector

will never use the T-MOBILE service ever again! I was a customer for 20 years. Over the last few…read moreyears the service has changed for the worst! T mobile took an unauthorized payment of 145.00 from my account after I made my monthly payment of 80.00. I've been dealing with representatives since November of 2023 and it is now March 2024 and still have not got my refund even after I've been told that my refund has been approved! I changed my carrier to AT&T!

Many customers experience what feels like "bait-and-switch" behavior from T-Mobile, especially with…read morepromotions. It's often not an outright illegal scheme, but fine-print conditions that aren't clearly explained up front. I traded in a perfectly functional, well-maintained phone for a new one and was promised a $600 Visa card. However, my very first bill showed charges for what was supposed to be a free phone. They received my trade-in, and I was left holding the bill. In short, I got bamboozled. I now trust T-Mobile about as far as I can throw them. Don't fall for the okey-doke. Their practices are about as straightforward as today's political system. I won't be long with the company very much longer. just saying, Buyer beware.

Amy was Sooper helpful with cancelling my service. She gave me…read moreNo run around and I wish I saw her before my mess so I could stay with T-Mobile. But Amy the store manager is to the point and she's awesome !

Went for a family outing could not even use the bathrooms unbelievably negative experience strongly…read morerecommend do not waste your time at this place

First off no bathrooms available. Employees rude about the bathroom situation. When I asked for…read morehelp about certain products, employees were useless. The whole store stunk, employees stunk. Store unorganized. Will spread the word....do not waste your time or money at this place. Rip off.

We were extremely blessed with how helpful, kind, and knowledgeable the people were who helped us…read moreat this store. Steven was terrific with making sure things were correct, and had us come back to complete a rather difficult set up situation. Two of the managers we met during the two times we had to go in were just as kind and helpful to us, as well. We highly recommend these wonderful people to help you with your phone needs, too!

Verizon has been the sweatiest excuse for service I have been encountered. They promised rebates,…read morenever gave the promo codes nor spoke about the time limit. Thus, when I was four days over the 30days they they robbed us of over one thousand ($1K) wo any ability or willingness to rectify. Spent over 12hrs in a 2 week time frame, for they claimed they were going to honor 25% but never did. Every call was claimed to have not existed in the "notes." Our trade in for our brand new iPhone 10 sent via fedex w a tracking number, shows received via our Verizon account. However, two "representatives" simply state they never received it! We're being told by "supervisors" that there is nothing they can for the fifth time calling. Verizon has robbed us for over two thousand dollars ($2K) at this point. Short of getting a lawful claim we are being absolutely financially stolen from. Let me be clear, the service itself is okay at best. They claim some BS super-tower power service however, this is untrue bc during peak hours it is slow if there's service at all. You leave the Springs area no service. AT&T was $50 more expensive a month but it was absolutely worth it having been abused by Verizon. I would not wish this abuse on my worst enemy. Please be very careful choosing this sweaty excuse for a company..

I got the modem for the NOW internet service, that was the only good thing so far. I have not been…read moreable to get a real person to have a tech come to my home to troubleshoot why it won't work ! All I get is AI and I keep going round and round in circles with it ! It keeps saying it will let me schedule a home appointment, then it just goes back to the beginning asking how it can be of service to me ! I went to the actual store and a lady gave me a splitter to hook up the cable to my dish box, but it's not the right kind ! Tried calling again to talk to a human, no such luck ! If I had known their human service didn't exist I would have never signed up ! It takes everything out of me to go out anywhere because of a medical condition. I have no choice now but to make an appointment again and go down to the store !

Try getting through to a human being on the phone if you don't already have an account. This…read moremoronic company does NOT want to be called. I need to call for tech support for my 84yo mom. Their website has no # displayed ANYWHERE. It is all automated or you need to set up an appointment at a brick & mortar store, again, via automation. No humans.

I switched 4 lines family plan from Sprint to AT&T in this store. Reps are friendly and helpful for…read moreroutine stuff. I suggest you deal with manager (Trevor) if you are signing up for new contract to avoid any hiccups. He is very knowledgable. He also goes above and be young to ensure customer satisfaction. As far as AT&T goes, the signal and speed is much better than Sprint in Colorado Springs.

Trevor is always helpful and the store is conveniently located in downtown Colorado Springs.read more

This was one of the most disappointing service experiences I've had with Apple…read more My 4-year-old MacBook Pro suddenly lost its display and would not connect to an external monitor. I brought it to the Apple Store hoping for real diagnostics and guidance. Instead, the Genius I worked with, Matthew, attempted a revive (which didn't work) and then guessed that it was the display, quoting me $600 to fix it -- without confirming that was actually the issue. When I expressed frustration that a $1,500 laptop failed this quickly, I was told, "The laptop doesn't know how much you paid for it." That response felt dismissive and unprofessional, especially for a company that markets itself as premium. I didn't expect miracles, but I did expect empathy and clear answers. Instead, I walked out feeling like my concerns didn't matter and that repairing the device wasn't worth Apple's time. For a brand built on customer experience, this was a huge letdown.

Clean store, easy to navigate. Staff are extremely helpful, will definitely go above, beyond, and…read moreto the grave to help with what you need! Excellent customer service, professionalism, and advice from Ryan, Stephanie, Mariah, & Mecca (I know it was her last day but she was still a star). I came in with issues that was beyond their control and they absolutely did their best to not only help but provide empathy and compassion for my situation. I look for stores that not only can provide what I need in a timely matter, but I look for a store I can go to regularly to receive future services because of the trust that is built. This is a store I feel like I can trust and recommend any business to! Thanks for helping me with my new iPhone 16 pro max, cool gadgets and all! *Also, just get the AppleCare...don't think about it just do it

I am 82 years old not a computer friendly person, I had issues with my e-mail to send, and my mail…read morewould not send. CODY OCT 11 was very professional and understanding with my illiterate computer knowledge, and resolved my issues. Friendly and courteous and provided additional guidance Thank you DETLEF SARBOK CHA CMCE

Matt did a great job walking me through problems with my Mac. This is my go to place for all things…read moreApple.

My second iPhone has been shut off for about the last 9 months. I took it to a couple places and…read morethey told me to junk it. This is an iPhone 11 and I barely had it for 2 years. This place was my last resort so I came by and explained to them what the issue was and dropped my phone off. The next day they called me and told me they were able to turn my phone on and now it's been working just like normal. I personally want to thank them for their service and fixing what seemed to be a lost cause. You have to watch some of these places, they tell you your phone can't be repaired or they buy the phone from you and say they will scrap it for its parts but really they know what's wrong and will fix it and keep the phone to resell at another time. That wasn't the case with them here and I look forward to doing business with them in the future if any of my electronics have another malfunction. Extremely professional and courteous!! They try to work with you each and every step of the way so you feel secure.

Talk about good service and communication, Caden and Jamie where very helpful. I got to talk to the…read moreowner and I can tell he is in the business of helping people. Prices reflect the service they provide, let's be honest nothing is cheap now a days. But it is hard finding someone to take care of your personal devices, that's why I don't mind spending the money one a local business.