this is my fave emergency salon for everything from pedicure, manicure, and eyelash extensions. if…read moreI have a last minute event, this place is my go-to. service is always nice!

tldr: been to this salon before with good service, disappointed this time as I feel my nails were…read moreinappropriately damaged. I've never written a negative review before because I love supporting small businesses and know how hard it can be to keep things running. Also, a lot of the techs don't speak English and I know that can be hard as well. However, I do think this'll be beneficial for feedback for future reference because I think my nails were damaged beyond what was needed and it'll take at least a month to grow out :( I've come to this nail salon once before had decent service. This time I wanted to get builder gel nails removed that I had done at another studio. Because I've experienced nail lifting and skin irritation that's pretty painful with acetone soaking before, I called ahead and requested if it is possible I get my builder gel nails removed via just drill. I was told yes, it's possible. They were able to fit me in pretty quickly which was great! After I arrived, I requested them to trim my nails short and remove the polish. Minimal cuticle work necessary but I'd like a manicure with no additional polish needed, just nail strengthener. The lady who greeted me up front said of course, we can do that. However, the technician who was assigned to me did not know what I was asking for. I tried to explain again and was told ok. My service began and all was fine, but then shortly after the drilling started, my technician was replaced with another lady randomly, who I think was in rush despite no other clients I could see waiting at the time. This was the biggest issue -- unlike her prior colleague, she increased the power of the drill super high and started filing away extremely aggressively, and I truly believe she went too hard and either rotation speed was too high or she pressed too hard. I felt heat on my nails I don't think I should've felt, and the tips of at least half my fingernail have been left extremely, EXTREMELY thin. Even with two coats of nail strengthener. She got a bit upset at the three times I flinched I think. After service, I could barely put any pressure on my nails without them bending a little. I've currently already broken two and it's only been two days (one broke when I tried to itch my LEG?!) :(. If you look at my nails from the top you can see the tips are more pink and from the side, even a slight difference in density at the tips. I'm a bit worried of onycholysis as I work a lot with my hands and they're short, so breaking them is painful. I do note that there was a language barrier with second tech as well, so I had to ask at least three times to cut my nails short. That's totally fine. However, I think she got frustrated with me because she'd already begun filing and shaping one nail before she finally understood that I needed them cut. As much as I understand there might be a language barrier with ME, I do wish her colleagues could've communicated what I was requesting to her if they had to hand me off. It's not that I didn't try to communicate either... I bring this up only because I noticed after that she immediately started working way faster and more aggressively and I believe skipped some parts of my service without saying anything. While she did remember to apply coats of nail strengthener, my service ended without any lotion, cuticle oil, or anything like that (and she'd used alcohol on my hands during the process which dried my fingers out) The reason I believe she might've skipped some steps without telling me is because her colleague asked her a question in Vietnamese after and came up to me and said it'd only be $25 for the service today instead of $50 for the manicure I'd wanted. I'm not super familiar with nail removals as I usually just let them grow out and cut them off, so perhaps it was on me to go back to the original studio I got my nails done at to get them removed. But this was my first time getting builder gel done which is tougher and I wanted to go about removal in the appropriate way. I did try to do my due diligence and call in advance to ask if it was possible and ultimately I wish I'd just been told to maybe go elsewhere more experienced with removals with a drill :( Edit: added a star because I had an okay experience w/ this salon in the past

I had such a wonderful experience here! Tiffany did excellent job!The nail and lash services were…read moreabsolutely amazing. My nails were beautifully shaped and the design came out even better than I expected. My lash extensions look natural, lightweight, and perfectly styled. The staff was friendly, professional, and very detail-oriented. The salon was clean and comfortable, and the whole process was relaxing. I will definitely be coming back and highly recommend this place to anyone looking for high-quality nails and lashes!

Booked an appointment online for a hard gel removal. Very easy and convenient to make the…read moreappointment online through their website. It's $25 ($15 for normal gel) without additional services. They gave me a small bottle of water before the nail session started which was nice. The nail tech was gentle and careful when removing the hard gel with the nail drill. She also shaped my nails carefully. I was happy with the service for the price and they didn't try to upsell me or get me to add on more services. I gave a $5 tip. Will definitely be coming back if I need to get my nails done!

My favorite nail salon!!! I have been going for YEARS! The ladies are the best…read more Excellent manicures and they're so good at designs as well They take venmo & zelle bc who has cash on them these days

Such a kind and patient team! We had an appointment with Ella for nail trim/pedicure. She was so…read morelovely!

Everyone here is so friendly…read more Sarah has been my go-to since discovering this place. I can show her an inspo photo and she nails it each time. $80 for lavender and unicorn chrome

My nails turned out perfect. The service was amazing and everything felt clean. I really…read moreappreciated the attention to detail, and they look exactly like the inspo photo. Mani + Pedi Gel took 2.5 hours since they were short on staff! I'd recommend booking an appointment ahead of time.

Provide solutions for my broken nail even before an appointment. Cherry was extremely responsive…read moreand patient in explaining the solution! I really appreciate her advices.

Akoya Beauty is incredible! My nails are stunning and look exactly like my inspo pic. She really…read moretook her time to make sure the color, shape, and designs were perfect. The studio itself it super cute and comfortable with lots of colors to choose from. I was even given snacks, drinks, and my choice of Hulu shows to watch. Definitely recommend!

The service was okay. I mean what kind of nail tech doesn't wear a mask and doesn't fix the nail up…read morewhen they mess up!. The vibe was not calming at all I think the lady doing my nails was talking crap about me because i was looking at my nails with a disgusted face. Also after I tried telling her I didn't like it she cut me off and forced me to tip her!. Obviously Im not tipping you in you did my nails bad and was talking crap about me!. This nail salon is a whole big fat lie all the people that work there are so mean. This lady proceeded to tell me my natural nails were way to dirty for her!. I am never going here again

Always loving my experience at Gentle Nails. Been going here for several years and although I live…read moreon the other side of the city, I always make it a point to come to this side of town to get pampered.

Excellent pedicure for an old man. Competent and friendly staff. Clean and comfortable salon.read more

I've been here a few times and never been disappointed! They do a wonderful job and the environment…read moreis relaxing. This is my new go-to spot for manicures going forward!

Casual, very relaxing, the staff is great, sweet and helpful, and the best manicures and pedicures…read more I highly recommend the deluxe pedicure with the longer massage ... so nice!

Updating a month later, you can see the contrast between the over-buffed nails and my healthy nails…read moregrowing back. Painful and slow process. Do NOT let this salon use their electric filer on your nails!

I've been going to this salon and specifically to Vivian for a little over 3 months now, and I can…read moreconfidently say I've found my nail tech. From day one, I've had nothing but great experiences, and Vivian is a HUGE reason why. She handles your nails with care and checks in at every step, which I really appreciate. I've loved every single set she's done for me. One time I came in with basically zero inspiration, and Vivian completely took over the decision-making... and WOW. She nailed it ;) I loved what she chose and trusted her instantly after that. I've also come in with specific design inspo, and she happily accepted the challenge like it was nothing. Her work is so detailed, creative, and clean! She's truly an artist. You can tell she takes pride in what she does. On top of her talent, Vivian is just the best. She's kind, friendly, remembers your name, asks about you and your family, and genuinely makes you feel welcome. As a Sunset District native, this salon has that neighborhood feel, like a local spot where they actually know you and care. I'll absolutely be coming back and won't go anywhere else.

It's been 2 days and the nails are peeling off. They were really overpriced for a simple design…read morewith no extensions ($85), and cost twice as much as quoted. My cuticles on the other hand started bleeding because she was ripping them out too fast, but I was honestly fine with that. The price is just not justified given the service, and the nails are not lasting.

I got a pedicure today. This place charged $10 more than the place I usually go to but all their…read morechairs has a massager and an automatic water filler For my pedicure. My lady was very meticulous. She spent some time on my cuticles and even used a tool to shave down my toe nails. I've never had this done before. As you get older, my toe nails grow differently. It was very nice. They even gave me disposable sandals to wear when I leave.

Nail polish pealed within 24 hours. $45 for the service which is the most I've ever paid for bad…read morework.