I had a great experience ordering from here. All items arrived quickly. My bonsai trees were in good condition and the accessories and trees were all packed very well. I had one item that was cracked but I contacted customer service and they replied quickly and shipped me a replacement item for free- no questions asked. Quick delivery, all items were great, and good customer service. I would order from here again :) read more

These guys are absolutely horrible. They ship very nice pots that are stamped from the Kimm without even packing them in foam. They just placed it in a box with some packing peanuts and it arrives to your house in pieces. Do not buy anything that is of any value from this place? read more

Trees are delivered with root balls that don't fit in even the largest bonsai pots. Half die shortly after planting.

The bonsai came with some sign of damaged leaves. A day later it started loosing leaves. Every day since it has lost leaves. I reached out to their customer service and was told it is normal for the bonsai to loose ALL its leaves. Had I know I would get a bonsai with no leaves I would have never purchased anything. Buyer beware...you might end up with a bonsai with no leaves. read more

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The "Beginner" bonsai they sent us started dying within days. (following all directions carefully) 4 weeks later and it is dead. Waste of $120 and my 10-year old is bummed that her birthday gift was such a bust. Buyer beware. read more

I asked for a Bonsai tree from my parents for Christmas, and they bought me one from here. It died within a few months after taking proper care of it. After 9 months of still hoping it would "come back to life" because that's sort of what the pamphlet indicated, (or how I understood it), I finally reached out to the vendor asking if this was supposed to happen. I asked if it is supposed to die after a month or two. Instead of getting a resolution, I got a list of questions of "how I had been taking care of it" so they could send me more instructions on how to take care of another bonsai in the future. So I think this means that it's not guaranteed to live more than a month or two, so, why would you bother? Just buy a few months of flowers from the grocery store if you want to look at something pretty, but cheaper. I was hoping my bonsai would work out because it's a good corporate gift and I'm in charge of those at my company, so it won't be this place..... another logo sweatshirt for everyone it is! read more

Excellent Old Forest Hawaiian Umbrella bonsai. Well packed and short delivery time. Looking to get another one to keep it company:)

These guys did a great job. Good value on their product. The packaging was amazing. I think I lost three leafs off of my entire life tree.I couldn't be happier. read more

I ordered a Chinese Elm bonsai and the tree is beautiful - it's larger than I expected and the foliage is very full; already lots of new leaves and shoots on the branches. It arrived in great condition and is a lovely centerpiece on my table! read more

Bonsai Outlet - Nurseries & Gardening Near Me - Bellingham, Massachusetts

I've seen plants that my friend got and place an order! That was beautiful well routed didn't need anything really put some white rock on top just for design :-) read more

Upon receiving the bonsai (of course a Friday) I was concerned by the appearance and emailed the company immediately. There are 2 upper limbs that are dead and look like driftwood (red flag). Some of the newer leaves are larger than the inner leaves (red flag). It was well packed and secured (that's the one star), but it is not a quality bonsai for the flaws mentioned above; Nonetheless it is a living tree and I am concerned about it's well being. I'm hoping the company will allow me to return it (I will follow the steps the outlet lists for preparation to ship) in hopes they can help the tree to do as well as possible. Dorothy Walter Denver CO read more

I would give it no stars, however that is not possible. The plant I received had leaves on it, however the next day about half fell off and until there were none within 3 weeks. I contacted the company and they responded, telling me not to overwater, make sure it had enough light, etc. I already knew these things and was being very careful. I contacted them again with no response. yes, it does say they are not responsible once plant leaves their facility, but I believe the plant they sent me was on its way out and now I'm out $115. so buyer beware. read more

DO NOT spend your time or money with this company........ I was given a very expensive bonsai from this business as a gift from my co-workers. I had some questions about the history and care of my new bonsai and reached out over email and phone multiple times over the course of 3 weeks now. No employee will actually pick up the phone, only thing you get is a voicemail saying email for faster service, what a joke. I urge you to look elsewhere as I've personally worked with some good online bonsai dealers who actually give a damn about the bonsais they are selling. read more

I purchased a bonsai tree for my daughters 1 year wedding anniversary. The plant was delivered when expected however the pot was broken. I emailed right away (picture of broken pot attached). Response was to plant the tree in another pot or wrap it in plastic till the replacement pot is delivered. The replacement pot was not over nighted and the tree remains in plastic. (A week later) The company did offer a replacement pot and extra dirt (however, that remains to be seen since the replacement pot is scheduled to arrive my 7 pm this evening. ). When the company sent out a replacement pot (the tracking number was not given to me) so I had to send yet another email asking about delivery date. At no time did the company offer credit, a refund or a gift certificate to apologize for the broken pot hassle. This company claims 100% customer satisfaction however I have yet to be satisfied. I would have liked to give this company zero stars however that is not an option. Save your money and your time - shop elsewhere! read more

I bought a bonsai from them for $380 which they said was a San Jose Juniper. The tree came and it was half dead. I brought it to a local bonsai specialist and he said that the roots were rotting when it arrived. I then asked him hypothetically if the tree was healthy how much he would sell it for. He said if it was healthy it would be worth about $200. In other words, bonsai outlet severely overprices their products. He also added it is just a normal Chinese juniper, not a San Jose as they marketed as. Lastly, the bonsai I bought was yellow and they said it is because it is shedding its winter colors, but the bonsai specialist said they are evergreen!!! Overall, I feel ripped off and I recommend anyone to avoid this site. It is not a bargain!!! read more

Bonsai Outlet - Severely root bound and horrible soil - Nurseries & Gardening Near Me - Bellingham, Massachusetts

This tree was a joke when I pulled it out of the box! It was an important gift and I threw it away before she saw it I was so embarrassed. It was worth the hundred bucks to get it out of my sight! It truly was so bad the company must be desperate or fraudulent to even send it. If they thought it was ok to send, there is just no way I'm spending anymore time trying to get it right for them. It was worth it to throw it away before I even bothered setting it up. The lost money was worth not being upset just to look at or deal with. WATCH OUT! read more

I just received my order of a Coast Redwood bonsai kit. Overall, I am happy with my purchase. With my order I had included a question about storing the kit, and I received a handwritten response. The one downside was that shipping took longer than anticipated. The website said 5 days. I placed the order on a Friday and it shipped the following Monday. It did not arrive until the next Monday, even though the USPS tracking said it would arrive Thursday. I attribute this problem to USPS, not Bonsai Outlet, and I would order from them again--with a little more cushion on when I expected my order to arrive. read more

Ordered some wires from here. They go for 8$ for 100g of 1.5,3, and 4 mm. In Amazon they're selling the same product for 22$. The order never came in until 2 weeks later. I emailed them and called them but no reply. It said the order was shipped on June 16th but it does not take two weeks for the shipment especially for a company that's based in the US read more

Ordered a Ming Aralia it came exactly as promised. Beautiful tree! really love it, would definitely do business with them again.

The product arrived in a timely manner . The actual packaging inside the box was designed to allow nothing to shift which is a rarity today. The Haws Mister is well built providing a "Victorian solarium" aesthetic . The watering can has a solid feel and heft when used. The action for the plunger is well built, and is consistent(no fading or bleed out happens) Thanks for making/representing a good product ! T.S. read more

Our Bonsai came with some frost damage on the top...even tho they said they would only ship when the weather was acceptable. The damage seemed minor so I didn't complain. Unfortunately, the pot was broken. They sent us a replacement, but it was smaller then the original. I was assured it would be fine. We followed their directions and repotted the tree as best we could. The tree was well cared for but all the leaves fell off. Again, we were told this is normal the tree probably just went dormant. We are well in to Summer now...no leaves....very brittle....dead, dead, dead. Very disappointing.....and a very costly mistake to deal with Bonsai Outlet. read more

My tree arrived over the holidays with frost damage during shipment. The staff arranged for a refund of the cost of the tree. Unfortunate about the cold, but great customer service. read more

The product shipped 7 days later than it was supposed to. The product was shipped with eco-unfriendly Styrofoam peanuts that make a mess on your floor. The tree was half-dead! The tree and base were filled with little flying BUGS all through the tree and box. The planter doesn't look like a rock, rather cheap illformed ceramic container. THEN, when we expressed our dislikes, the OWNER himself (ASHLEY CARRIER) called our house, was sarcastic and rude and hung up on us! Our suggestion, find another company to do your Bonsai Business with, our experience was awful read more

First off after several attempts to purchase in the 200$ range I must sadly write a un satisfactory review ! I'm compelled to so hopefully they fix theyre operation here at bonsai outlet ! Here's the facts : 1. I emailed a proper enquirey about how to get actual pictures of the tree I wanted to purchase , a place with a ne called bonsai outlet I was a little skeptical to order ! So I asked for pictures and more info. No response ! 2. I called and no answer the first few times I called during business hours. 3. My fourth call I talked to a lady and she couldn't answer any of my questions all though she was very polite , she took my info down and said someone would call me back in 5 min. No one called back that day at all ?! 4. Day 3 of my last attempts. Same thing no responses to emails and no calls back. The item I did want was no longer available on the site. Seriously ?! I was told I would get a call back again and nothing ! All I asked for was a actual picture of the tree ? I wanted to spend a few hundred on a tree. This place is lacking some simple sales skills and customer service skills. It's not hard to reply to an email or even a call. You guys had both my email and my phone number. Or is this place a sham ? Do you spend 200$ and get a 40$ tree that isn't what is pictured ? I dunno ? But they're prices looked good. Unfortuantly I had to write this and hopefully they can get a handle on this. I love bonsais and now my interest is dampered. read more

The PUPPY Factory of the Bonsai world. Cheap - you get what you pay for. Poor packaging They replaced the broken pot the plant came in today. The glazing on top is cracked. Lucky for us we have two great bonsai nurseries near us...no more mail order junk read more

The tree I received was terrible. Lots of damage to the trunk from wires. The tree was also in terrible shape and hadn't been groomed by anyone who had any idea about bonsais. When I complained, I found out their customer service was even worse than their trees. They argued with me, they forgot my conversation and asked me multiple time for the same photos, they resolved nothing or offered nothing to remedy the situation. And this is after sending me notes asking if anything was less than 5 start! I wish I'd known that reporting something was going to fix nothing and just cost me a ton of time. Amber - you're a terrible customer service rep. read more

Ordered my tree and it arrived packaged well. Followed the care instructions and became member of local bonsai group at my botanical gardens. My tree lost 75% of its leaves within 4 weeks. Called and emailed customer service who responded that my 30-day warranty / replacement expired. Local group said that the tree was in distress when it arrived and did not have much of a chance from the beginning. Had to file a claim with Amex to get my money back. Terrible customer service. Avoid and buy local. read more

I ordered a dawn redwood bonsai tree online as a gift in March 2015. The communication from customer service was excellent. I received several emails and always got a speedy response. My tree was delayed because of bad weather on the East coast which is perfectly understandable. When my tree arrived it was dormant and did not look anything like the photos online or what I was expecting. I followed the instructions and the tree started to bud a few weeks ago. Over the weekend it really flourished and is just beautiful. I am very satisfied with my redwood and planning another purchase! read more

Love my tree! I was skeptical to order a tree online but glad I did. It was shipped across the country to California and arrived in great condition. read more

I ordered some glazed pots and plastic starter pots. Everything came on time and carefully wrapped. The quality of their pots is very good. The glazed ones are beautiful. One of the pots had a tiny crack. They responded immediately to my email and sent a replacement right away. Debbie, the customer service representative was really nice and apologized for the inconvenience. I will most definitely be ordering from them again. read more

I wrote a review a while back, but Bonsai Outlet only picks and choose which reviews to post up. This is a bad business practice. If you look at their website, did you wonder why every single plant has close to a 5 star rating? The plant came well packaged and a few leaves fell during transit, which is not a problem. However, I noticed there are small mites that crawl on the leaves. They do not seem to go away. I emailed customer service about this and another problem. They addressed me over a week later and about the other problem; nothing about the mites. A bunch of the leaves also seem to have cuts on them. Not sure what this is about. Additionally, the plant is smaller and not as full of leaves as the picture. I will give them 3 stars for the plant itself and 2 stars for the company. read more

I ordered my mother 2 bonsai trees from Bonsai Outlet on 12/12/16 for Christmas. She never received them and when I tried calling customer service, the message said they could be reached by email instead for help. So I emailed and the reply I got was it was delivered on 12/14 but my Mother said she never received them, she even checked with her neighbors and they didn't know about the delivery either. I emailed again and never got a reply back from them on the order status or if anything would be done about this. They deserve no stars, but 1 star was the lowest rating. Buyers, please beware of this dishonest company. I contacted my credit card provider to dispute the charges of nearly $95.00 for the trees. Highly upset and disappointed because my Mother will have to receive her Christmas present from another source after Christmas! read more

They don't tell you that they don't ship to the west coast in winter. Instead they make you place an order and then tell you that your trees will ship "next week" every time you call. After 3 of these "next weeks" they admitted that they won't ship until March which was 3 months after I placed the order. They are not honest and transparent at all!!!! read more

Bought a large Hawaiian Umbrella it came packaged well looked in good shape. Worked with Michelle who was great very helpful. Got a great price. And was told to call back anytime i needed help . read more

I love that I was able to buy the tree that was pictured in on the website. My willow leaf ficus is beautiful and well packaged. I have a Hawaiian umbrella tree coming tomorrow and should be beautiful. read more

I don't know if this website is a scam, but it's been two weeks now and our order still has not shipped, nor have they replied to any of our emails or contacted us telling us that weather has been an issue (it says they would on their website). I just tried to write a review on the actual website and it said that the staff would review it, then publish it, which means it won't be published, and also explains why all of the reviews on the website are five stars. We will try calling on Monday, but if they don't answer, we're cancelling our order. read more

Best Tree Ever!!! No Lie!!! This is the first time I have ever bought a Bonsai Tree of any type. Let me tell you, the shipping and packaging was 1st class and everything arrived without damage. I was concerned that after a week the leaves started to fall off. I emailed customer service and they indicated that this was normal and you should see regrowth within 2 weeks, and sure enough within 2 weeks we did see new leaves and shots starting to grow and now it looks amazing. I will most likely purchase another tree within the next 30 days. You should get one. read more

Conifer soil mix increased the mold accumulation in my bonsai's root system

The bonsai I ordered was very healthy. It is better and bigger then the picture shows. It was package so good it don't loose a leaf. The price is good for such a beautiful Bonsai. I will buy more .Bonsai Outlet is great. read more

I ordered a tree from them online and it came loaded with little bugs.