Roy Briley Property Management has been managing my personal units, and units for my clients, for…read morethe past 3 years. I have to say that they do an excellent job. My turnover is low, rents have remained high, and my clients do not bother me any more! Yahoo!!!

The inside of the condo managed by Green Tree Condominiums under Roy Briley is decent: electricity…read moreand water work, good apartment neighbors/low sound from walls, floors are mostly solid and don't creak much. The outside is atrocious... The mailboxes have been broken into and can be peeled open by hand. The "lawn" outside the doorstep is dandelions that can range in length from one inch to one foot in length. Trash is strewn about near the dumpster. Hearing gunshots is not uncommon. And don't forget your drug addict "neighbors" who live in your carport, with a TV plugged into the block heater outlets, or a shopping cart; they regularly leave you presents, like used fentanyl foil or human excrement.

Selling our house while living out of state has been incredibly overwhelming, but you went above…read moreand beyond for us. Your proactive approach in managing the entire process remotely, keeping us updated on every step, and ensuring that showing and communication with potential buyers went smoothly despite the distance. Your expertise, patience and dedication made the whole process so much easier. Thank you for helping us start this new chapter. We will never forget the role you played and will be forever grateful for your service. Maraming Salamat

As I sit in the living room of our new home, it is with great pleasure that I write this…read morerecommendation for Rowena and her assistant, Erika. Our family is so pleased with our new home in Eagle River, Alaska. My husband and I grew up in this little town but moved away after high school. We are excited to return here again with our children to begin a new adventure in this beautiful house. We were actually living outside of the U.S. in Estonia when we found out we were moving back "home". We weren't even sure if we'd be able to purchase a home without physically being in the country. But Rowena and Erika made it happen for us viewing lots and lots of homes for us. Being in a different time zone was a challenge but Rowena and Erika were always quick to respond to us via email and WhatsApp. It was a pleasure to work with such a knowledgeable and professional team. We are forever grateful to Rowena, Erika and team for helping us purchase the perfect house for our family.

I rented 9715 Independence Dr, Unit B308, and had a very poor experience with Real Property…read moreManagement. The unit had been vacant for over 6 months prior to my move in and had not been cleaned. Despite this, per my lease agreement, I was required to hire a professional cleaner for the carpets and unit before moving out. I requested receipts or proof of cleaning from management, but they provided nothing. The unit also had no heat when I moved in, and the furnace was temporarily rigged instead of properly repaired. Later, the blower failed, taking over three months to replace. I also went about three months without a working washer and dryer, and there was visible mold on the curtains which I replaced. Keep pictures and records of everything! Maintenance requests were often canceled, and repairs required landlord approval, causing long delays. This was one of the worst rental experiences I've had. Future renters should be aware of these ongoing maintenance and management issues.

My son rented a property managed by Real Property Management Last Frontier for two years. During…read morethat time, they consistently ignored his maintenance concerns. However, when he moved out, they charged him for repairs which he had previously reported and that were never addressed. Some of the charges were questionable, yet he was denied access to any photos or documentation of the alleged damage. To make matters worse, my son is in the military and had been relocated out of state at the time of this dispute, making it difficult for him to contest the charges in court in Alaska. So he had no choice but to give them his money. I believe this company took advantage of his situation, and I fear that other tenants may face similar treatment. I strongly caution anyone considering renting from this company.

So this is a follow up review.... The owner of the home we were leasing from AK Group Property…read moreManagement, decided she wanted to move back to Anchorage and move back into her home. So that meant we had to shop for a new home. We weren't happy about it especially since the leasing market wasn't great at all during this time. But we lucked out and ended up with a really awesome home and new property manager who is pretty darn awesome as well. But the sad news is now we don't have Carrie at Ak Group Property Management anymore. She's just truly amazing. She gave us our entire security deposit back with no hesitation at all and most landlords from what I've heard from other people usually don't give it back, so I can confidently say she is profesional, fair for both tenant and owner, responsible, responds to requests instantly, and always cares about her tenants as if they were family. It never really felt like she was a landlord. She just genuinely cares. Such a sweet honest person. It was our pleasure leasing from her and we would do it again in a heartbeat!!!

this company operates unethically, discriminates against disabled people and will say anything that…read morea prospective customer wants to hear to get them to pay an application fee. for example, the representative told me that I would be refunded for the payment if the owner did not select me as a renter. All was well until the agent discovered I require a seeing-eye dog for mobility. She then decided that not only was I not going to be selected, but also I was not going to get my money back as the agent had initially promised. They deliberately misrepresent the property and process to scam victims, to separate people from their money for a product that does not exist. There were multiple crimes committed in this interaction. I have saved all communications and will do anything I can to keep them from preying on more unsuspecting people.

Do not rent from them unless you like fixing your own maintenance problems. This company has MAJOR…read morecommunication issues. They have "business hours" during which you are allowed to call them; except half the time you get their after hours message anyways. Also, they don't allow you to leave a message - their automated system *claims* you can leave a message, but if you try to do so, it tells you "Sorry, no one is available to take your call." and kicks you out. The phone menu also gives you the option to call the 24 hour maintenance line, for all the good it'll do you. They don't do any maintenance themselves, they'll just write down your issue and pass it on. They can't even tell you when the issue might be dealt with. Buyer's took over the building I'm renting in about four years ago, and in all that time I only time I met the "building manager" was this one time she unlocked my front door and barged in, while I was sick and sleeping. They were having some minor issue with the fire alarm system and she thought that gave her the right to enter unannounced.

We have homeless people living in the 4-plex beneath our unit. They have broken our washer/dryer,…read morerobbed my storage unit downstairs, and my friend's vehicle. Myself and other tenants that live here have called BRE countless times, and they haven't done a single thing to evacuate the homeless OR make it safer to live on the property. I have suggested even just changing the locks, installing cameras, etc. our washer and dryer have been broken for 3 months, and the homeless people have been living downstairs for even longer than that. They smoke cigarettes and do drugs down there, right beneath a unit that is home to a family with young children. Shame on you BRE. Do not rent from this company.

Leslie is THE BEST!! I've worked with agents in California and Alaska for both buying and selling…read more I've never worked with anyone as good as Leslie. She's incredible! I contacted her during COVID, months before I moved to Alaska. She answered me within an hour and after that, she kept in touch for months as I got ready to move. She spent a lot of time getting to know what I wanted. I arrived in the summer when the market was booming. Every agent in town was super busy, Leslie included. I knew that was happening and I had lowered my expectations. I was ready to do a lot of my own research and driving around. But Leslie had me seeing places the first weekend in town! She did a FANTASTIC job showing me places I might like. She never schmoozed me. She never tried to upsell me. Once we ran into another agent while seeing a place and he was a super schmoozy, slick kind of guy and it made me all the more grateful for Leslie's approach. When she showed me my place she said she thought I was going to like it--and sure enough, I loved it, and now it's mine. :) She knew exactly what I would love. The neighborhood, the price, the style, all of it. She remembered every little detail (for example--I wasn't interested in a townhouse or condo that didn't allow dogs). She walked me through the offer, counter-offers, loan, inspection, and more. She helped me get an early-occupy deal which I *really* wanted. When our first title company got delayed she found a new one! She didn't have to do that--it wasn't her fault the market was backed up. She would answer my texts at 10pm on Friday night, 9am Saturday, and everything in between. She knows a ton of people in Anchorage and she knows the town well. I hope to buy another place in a year or two and I wouldn't even consider using another agent!

From the owner: Looking for a Property Management Group Who Understands your need for more than a cookie cutter…read moreservice. At Alaska Boutique Realty Group we treat your property like our very own. What sets us apart? Our personalized management style—we don’t just oversee rentals, we build lasting relationships with property owners and tenants alike. From proactive maintenance to maximizing your rental income, we ensure your investment is in expert hands. Enjoy stress-free ownership with a team that’s responsive, reliable, and committed to protecting your property’s value. Experience the difference of hands-on, customized care because every property deserves a personal touch! 📞 Call us today and let’s talk about how we can help!

I enjoy working with the agents at Century 21. They are professional, organized, and truly care…read moreabout their clients. Their priority in every transaction is to ensure the entire home buying process is as smooth for all parties involved, and their agents are educated and up to date with what's going on in the market. I recommend Century 21 to anyone looking to do a real estate transaction!

A fantastic Real Estate company in the heart of Anchorage! Let these hard work Realtors make all of…read moreyour real estate dreams a reality!

Todd is a racist and unprofessional. All he did was cuss and put down the Hispanic Person I had…read morecleaned my unit saying " Mexican should know how to clean better than this" He also charged me for Filter being in units' dryer. Yes you heard me right

Being rigid, unyielding, and questionable with tenant housing rights is probably a coping mechanism…read morefor staying in the rental property business. I don't hold the first two points against Todd O'Banion as I have no desire to run a rental enterprise and I empathize with the many terrible tenants he may have to handle. But I am chagrined by the ethics of using tenant ignorance to one's advantage. My experience is that his attitude and management techniques do not translate well to tenants. While his preference is military personnel, O'Banion will rent to the muggles who also call Anchorage (most of the rentals) and The Valley (less of the rentals) their home. My advice for all renters/tenants is as follows: - - Know your leasing and renter rights under Alaska Law and do not be wary of using those laws to challenge statements that Todd or his employees tell you. - - Carefully read your rental agreement. It wouldn't be a bad idea to review the agreement with a lawyer, first, as you may have to deal with a lawyer, later. Pay extra close attention to the clauses that explain leaving your rental early. - - Be prepared to retain legal counsel, because this organization borders on techniques that might be construed as bullying or doublespeak. On several occasions, I was told one thing by an employee and something different (and begrudgingly) from Todd. Whether their comments are knowingly deceptive or the result of ignorance, I am not sure. - - Todd O'Banion will use the full extent of the lease to nab away money from your deposit. In my instance it was the lawn. It wasn't freshly mowed (but not overgrown, either.) There was a subtraction on my returned deposit of 425 dollars for the mowing of a third acre lawn. I have not been able to find any mowing services that charges that much for their services. Ultimately, this is an honest account of my experience. I am a decently well-educated individual who is willing to explore my rights and willing to challenge statements that appear intimidating or erroneous. I did this on multiple occasions. I feel bad for the tenant who does not have the capacity, time, or knowledge that they are being misled or bullied. At some point, I was wore down with fighting and gave up. For instance, I chose not to fight the lawn mowing situation. Congratulations, Todd. Beat me on that one. To be a tenant that feels summarily distraught is not a great feeling. Do not be fooled, Todd O'Banion is intent on making money for himself, and the clients he represents. If I owned a home that I wanted someone else to manage, I suppose I would want someone like Todd O'Banion to protect my investment. But personally, I will never rent from this organization in the future. My sister and brother-in-law had an experience that was more negative than mine, but I will allow them to post their experience should they desire to do that. Finally, I know this is not how all landlords treat their tenants. The last two companies I have leased from have been wonderful and accommodating from beginning to end. If Todd, or anyone else, contends with this entry as inadmissible or fake, I have all of my documentation from my time with this company. Feel free to reach out for further information.

If you are trying to use Kathy Fernandez to sell your home or be your realtor, don't. She was very…read morerude to my husband and I when we asked if we could see a house when our realtor was sick. She had so much attitude at the beginning of the phone call to the end. You could tell she was irritated that she had to answer our call. This experience has completely detoured us from even lookin at the house. Which is probably why the house has been on the market for 146 days. Don't go with Jack White real estate or Kathy they don't care about their customers.

I had a very bad experience with this company. Voicemail requests for returned calls never…read morehappened. It seems like this company does not care about professionalism, ethics, or honesty. If you are looking for a real estate sales agent or a property manager, my recommendation is that you hire a different company. If you go with Jack White Real Estate or Broker Gabe Stephan or his associates, you will be disappointed.