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Boardinghouse

3.0 (2 reviews)

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Renaissance Duesseldorf Hotel - Badezimmer

Renaissance Duesseldorf Hotel

(24 reviews)

€€€

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I'll start by saying that I have been at least a Gold member for Marriott for more than 7 years and…read morethis year I already achieved Titanium Elite status. This is by far the worst service I've gotten at any Marriott property. Traveling from the USA so most planes arrive in the morning due to time difference. Got to the hotel past 11am and the lady at reception without so much as a "How are you?" just told me check in is at 3pm and to come back later. She didn't even said the customary "I see you're an elite member. Thank you for your loyalty" speech. I'm not expecting anything free in life but at you seriously going to tell me that the "higher" status doesn't even get me a room ready by noon? You see a guest come to your hotel after traveling all morning and won't even act sympathetic? Didn't even showed us where the restrooms are. Just to leave or take a sit in the lobby where we have been by now sitting for the past 3 hours. I know which hotel will not be recommended to anyone at work traveling to Dusseldorf for business!

Tired decor & terrible location…read more Nowhere near anywhere except 6 lane highways & bleak pebble dashed flats. No local amenities except for a filthy kebab shop & a Shell Garage, McDonalds visible but impossible to reach across a motorway flyover. Had to return room service burger to reception for a refund- it really was that bad. Asked for NO Mayo & it came smothered in it. Female desk staff both very helpful but male managers totally intransigent & barely communicative. After explaining myself 3 times I refused to repeat it all again to the catering manager (Ali) who grudgingly authorised a refund. Took about half an hour to resolve a simple issue due to rigid authority & procedures. Front lobby is being refurbished- noise of hammering & power tools is clearly audible in the room- so no afternoon nap if you're jet lagged . Beds are wonderfully comfortable & TV has BBC1 & BBC2. If it was next to the U-Bahn or in the City Centre it would be a lot more bearable.

Boardinghouse - hotels - Updated May 2026

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