Very helpful and friendly. PVery knowledgeable. Very convenient. I would recommend them to anyone.read more

Do not get a loan through these dirtbags. They are claiming…read morea lapse in insurance coverage on my auto loan. They added almost $900 to my loan for one month insurance coverage even though I submitted my insurance policy. I am doing everything I can to refinance my loan with someone else. This is how they treat their customers.

The people who work at this location are super friendly and helpful. Also there is a bowl of free…read morelollipops for customers.

Best banking experience in a while! I walked in and the staff was friendly and welcoming. We…read morechatted about them being new to the neighborhood and how excited they were to be here. I felt more like I was at a credit union than a large chain bank

Wells Fargo Bank review, I applied for a personal loan and was approved,I provided all documents…read morerequested by Financial rep,all documents were legible and after the 4th time the rep advised documents were not legible so I fedex copies and yet again playing phone tag ,the rep advised documents were not legible,after going through hoops that were unnecessary, I told rep I didn't go through this on my house loan,I decided to not go with Wells fargo,I got the feeling the rep was harrowing me and lacked professional ethics,how many times do I need to fedex documents. Total unprofessional behavior. I don't see how this bank makes money with la c k of professional ethics.there are many local banks that are professional and willing to give loans to qualified individuals. FEELING HARRASED BY BANKING INSTITUTIONS IS TOTALLY UNPROFESSIONAL PERIOD.

In the late 1990s Wells Fargo Bank was my bank. I was asked a few simple questions that I didn't…read morehave an answer for... I was being racially profiled. I was asked "What do you spend the money on?" when I asked for a roll or quarters... and "Would you like to open a savings account with a personal banker?" I had to tell the bank teller... that I already had a savings account at a credit union... and I wasn't supposed to take so long inside the bank. I told the manager that I was asked the same questions and each time... I answered with a friendly "No,... thank you." It wasn't until I went to the other bank teller that I started getting better customer service. I was told that I wasn't welcome inside this Wells Fargo when a random stray dog (it was a German Shepherd) followed another customer into this branch in 2000. I told the bank teller that I didn't own a dog. The dog was thrown away downtown at the waterfront because it was no longer a puppy. I told the bank teller that I was going to move my account. I did eventually get an apology from a different bank teller at a different location of Wells Fargo Bank (the other location is also in Portland... but in Southeast Portland).

Cap 1 Cafe lovin it keeps me coming back, so convenient across from Pioneer Sq with an upstairs to…read moreview it too, with crazy comfy seating and plug ins all around. Great peeps, bank reps are so friendly and available if you need help to open credit, extend or talk new products, and always some themed giveaways like faux leather purses, windmills, friendship bracelets for March Madness, etc. Cafe has amazing summer free drink MLB promo Mondays and 1/2 off any bev Cap1 Visa holders. Honey Lavender is signature latte and summer sips Blueberry Ube and Matcha to keep you amped. Verve coffee beans excellent as latte vs an americano, bit too carmel Stumptown for me. Warmed ginger lemon poppyseed glazed scone $4.50 was huge, cakey crumb warm with light glaze. Prior visit, oops forgot to get a pic :( $10 hot deli roasted turkey club, bacon, cheddar, with yummy peppery arugula hit spot w brioche bun (or croissant). Sure it will hit yours too!

The Capital One Cafe is a secret gem in Portland. It's less of a bank and more of an ATM with a…read moretwo-story coffee shop. Some of the best views looking the square with ample seating. They have meeting rooms and couches. They had a promotion during the summer that drinks were free on Mondays for mlb. And it really was that easy, I came in and I got a free drink. Staff was friendly and the coffee was exactly as I ordered. Some of the drinks were a little sweet, but that's kind of the status quo for coffee shops these days. I only wish they had later hours. It's very much bank hours but with a coffee shop feel on the swear. I wish they were open past 4:00.

This branch is literally the best! I've come in many times with my toddler and every employee is…read morevery kind and playful with her. Every time I come back they are nothing but helpful and kind. I won't leave Rivermark as a bank because coming to this branch makes me feel like I'm part of a welcoming community of folks here to help.

In my 60 years, Rivermark has been the best CCU in my life! Today Chad and Lauren @ the Lombard…read morebranch had my problem sorted out in 10 min!...this has been happening every time I come in. I'm so historically used to Banks being a pain. Bravo!

While my experience is a good experience at the Mississippi-and Old Town locations…read more the large teller at the division location makes it difficult to just deposit a check from my job 2 blocks away. I'm aware they accept certain identifications upon the tellers discretion and this particular teller will not accept a federal id. I do my banking at the other locations because this large teller will not accept my federal id. It's the most inconvenient service the bank has offered.

They have improved honestly, it's nice to have the manager of the branch help you do some…read moretransfers!!! That's the attitude!!!

Opened a business account and saw that my name was misspelled. I called to let them know and they…read moretold me that I'd have to come in and fill out name change paperwork. My response was that the account manager literally took an imprint of my drivers license before doing the data entry work for the account when I opened my account via video call. Didn't matter. I still needed to come in to fill out the paperwork in order to clean up someone else's mess. I immediately closed the account. What a waste of time and energy.

As an escrow officer, I work with a lot of lenders - and Kevin Moon at Unitus is one of the best…read more Always on top oof timelines, clear with communication and truly invested in helping his clients make informed decisions on their home loan. If you're looking for a loan officer who's proactive, knowledgeable and truly cares about the client experience Kevin is the one to call.

Alijuah the teller was very helpful and friendly when helping me set up autopay at this location.read more

I am writing to share my positive experience with Josh Lynch, he works at OnPoint Credit Union on…read moreNE Weidler. He recently assisted my daughter and me with a personal loan, and his service was exceptional. Even though it was near closing time, Josh went above and beyond by calling us twice to remind us to sign the necessary documents online. Thanks to his proactive communication and diligence, the loan was ready the very next day. Josh is a fantastic representative of OnPoint Credit Union, and we truly appreciated his help.

Been a client for 35 years! Good service, good hours, open Saturday!…read more And NO overdraft fees

We had automatic payment set up from an Onpoint checking account to an Onpoint auto loan. For…read morewhatever reason, the automatic payments did not go through for 3 months in a row. Frankly, we didn't notice because the account is dedicated to paying the loan, and we don't look at it all the time. Instead of contacting us immediately to let us know the payments didn't go through, they let us go on for 3 months then affected my credit report by 60 points. The customer service representatives refused to help me or reverse the report even though we always made payments previously and made the late payments as soon as we found out the originals did not go through. Which was only after looking at my credit report. They never notified us. They insist notices were sent in the mail, but we never received them. This is horrible customer service. Had we been alerted via a simple phone call, email, or message in the online banking portal, this would have been resolved immediately. Now my credit has significantly dropped, and the negative report will be on my credit for the next 7 years. Onpoint Community Credit Union needs to start contacting customers immediately when a loan payment is missed via phone call, email, and messages on the online banking portal. This used to be a great credit union; now it is worse than a big bank. We are paying the loan off early and closing our accounts with them as soon as possible. Put your money elsewhere.

This branch has gone out of its way several times to help me when I needed extra attention and…read moreassistance. I can't say enough about how well they take of customers and clients. 5 Star service! Thankv you

The banker, Robert, lacked professionalism. He went out of his way to make the encounter a…read morespectacle after requesting his professionalism. I suggest an alternative place.