Ashley is very helpful and a asset to the bank. Everyone is friendly ,the bank is clean I like…read morebanking there

I have been using SecFed for years. The people are extremely nice, knowledgeable, polite, and…read morehelpful.

I have been with this bank for thirty years and they have worked with us very well till now…read more Several weeks ago My wife and I had (2) purchases come up on our checking account we did not make. We had to change Debit /Credit card numbers. Then my wife stopped payment on these (2) two charges and today a lady at the bank branch named Kelly informed my wife the Bank did not stop payment on those two Debit charges, Because there is no such thing and this issue went to someone up in the Bank and they will not reimburse our Bank account almost $200.00 dollars. People watch your accounts, the bank does not do it for you.

Lack of communication on the loan dept. Never did get to speak to a loan agent. Never got back with…read moreme on my loan application.

Indiana Heartland FCU is a great place for all your banking needs. Great staff who are friendly and…read moreknowledgeable about your financial needs. I highly recommend IHFCU!

Exceptionally friendly and helpful staff that make you feel like you are valued! Always a…read morewelcoming smile and sincere thank you for your business. Full service with a hometown feeling.

I went in to talk about a car loan and mentioned paying off my current loan. I was helped by a lady…read morenamed Bri. She was very confident and had the knowledge to back it up. I was super impressed with her during my situation. You can tell that she had compassion for people and thoroughly enjoyed her job. There are people who do their job and people who go the extra mile to share resources etc to get you where you need to be. She sets a perfect example of how customer service should be! Thanks again Bri!!

I have been a customer of this bank for 30 years and the last three times I have tried to do…read morebusiness ....that I needed to go into the lobby and SPEAK with someone they are closed . Not opening the lobby till 12noon every day and the lobby is closed Saturday WHAT ABOUT THE PEOPLE THAT WORK ! This is very poor business. I actually had to make an appt to make an account and then had to come back 2 1/2 hours later to my appt! Im seriously thinking of changing banks after 30 years!

Americantrust was bought out by this bank and several of the AT staff are still around. Customer…read moreservice always came first with AT and it seems that it continues with the FBB. Although many of AT's staff was let go, several of the staff remain and they are outstanding in their professionalism and service to locals. Especially Jennifer (mortgage services) and Stacy who handles everything from opening accounts, to answering questions to flashing a caring smile to everyone who comes through the door. This bank has small town personality with big city service.

Tony is the best from Indianapolis to Kokomo! Hands down. He is precise and easy to work with!read more

I had been having Tony do my taxes for 15 years until he got really loud and raised his voice with…read moreme about forgetting a document he needed that I mistakenly didn't have. Everyone could hear him yell at me and after he said he was just kidding. I felt embarrassed as I was walking by all those people to pay at the counter. Never will I go back to this place again. This happened a few years ago. This service is not worth a star but I had to put one star to post this review .