We have had the best experience with the Bank of the Sierra located at 636 E. Shaw Avenue in…read moreFresno, CA. The Operations Manager, Lisa Yang has gone above and beyond with her support of us during a bank card fraud case with our account. This bank is very customer oriented and the staff are extremely professional and friendly. We want to send out a personal thank you to Lisa for all her hard work and support. Kathryn & Jim Hitchen

Friendly and amazing staff!! Everyone is very helpful. The manager Lisa is such an amazing person…read moreand always has a smile on her face when we go into the branch.

Very unhappy with them doing away with the outside drop box at the Fresno and Barstow location. I…read morewould use it twice a month. I went inside to give the seal envelope to the recepinist and she siad I had to get in the teller line when all I wanted to do is drop off a payment. The teller line had 6 people in it and two of the teller closed there windows levaving only 1 teller. When I asked why did the do away with the drop box one person told me it was because some people put the wrong stuff in it. Another person told me that they are doing away with all of them at all locations. I am very disipointed with them.

About a 10-15 minute wait each time I come…read more Tellers do take a bit longer than the Clovis location, but they are very friendly and there are a lot of them! Clean, roomy interior with high ceilings. Parking is sometimes hard to find but it really depends on the time.

I started using FFB Bank when I started my own firm after being with my prior law firm for 31…read moreyears. They have been excellent. Incredibly professional, understanding of the needs of start-up businesses and have a wonderful personal touch. They quickly worked with me to iron out all of the "wrinkles" that coming with establishing business checking and savings accounts as well as a professional credit line. It is a great bank for my legal practice and for local businesses.

Terrible bank. They used to be self-aware, offering very convenient and innovative solutions that…read moreweren't found at the nationwide banks to make up for the fact that they only have one branch. However, for some strange reason, they have decided to roll these back and now their services, offers, and processes to get the most simply things done or reported take exponentially longer than any of their competition. Now, there is quite literally nothing they do or offer that the large corporate banks and more established local banks don't do better. Since their rebrand to FFB, they claim to cater to both business banking and personal banking rather than just business. This is not the case for either. Having a personal account does nothing for you other than make it convenient if you have business accounts there. There are no credit cards, offers, or rewards. An FFB personal account is the equivalent of having money under your mattress. The business banking side is also a complete joke now. Unless you are sitting on millions of dollars, don't expect this bank to do ANYTHING for you. They used to tout a $100k credit line, but it is nearly impossible to obtain. You can have the most excellent credit and steady deposits, but they will still deny you. If one of your businesses is lucky, if they see you using the credit line for what it's intended for, they will cut you off until whatever balance you have is paid in full. An absolute joke. Also, all their processes are very old school. Every little thing you want done, you have to call in, wait to get an email sent to you, fill out paperwork, scan it and email it back, and pray they process it fast enough for you to meet your business deadlines and needs. Totally INEFFICIENT. They also are only open from 9am- 5pm Monday through Friday, so if you're in need of emergency assistance or have transactions bright and early at 8am or an important transaction after 5pm, or even conducting important business on the weekend (note to FFB: businesses operate during the weekends!) , consider you and your business COOKED. Card limits are dirt low for both business and personal cards; you need to call to have them raised during business hours (again, if you need to do a transaction on the weekend, early morning, or after 5pm, you're DOOMED). If you want the limit raised at the other banks, you can call any time, and they will raise it for however many days you need, not a temporary raise until the end of day in which you have to call again tomorrow or fill out paperwork, scan it, and email it back for a "review" that has a high chance of getting denied. Their claims process is also a joke. More forms, weak with other banks, weak on false charges despite the charge reading "PENDING". Don't expect them to credit you a red cent for something that was still considered in your account. I've been a customer for over three years and will be moving my nine business accounts and multiple personal accounts elsewhere, and my family will be doing the same. Great people work there, i.e. tellers, bankers, etc. Management and their leadership team are a bunch of out of touch dopes who think they are Goldman-Sachs. Needs new blood and local people at the top. Processes and policies are outdated, slow, inefficient, and extremely anti-business. Personal banking still remains nonexistent.

The worst, most incompetent bank I have ever dealt with. I was given a pre-approval for a mobile…read morehome mortgage almost a month before I was due to close. Then, all of a sudden, a new person took over my account, said the last loan officer used 'incorrect criteria' and asked for more information, only to tell me less than 10 days before escrow was to close, that even though I had hundreds of thousands of dollars in the bank, a FICO of 785 and literally hundreds of thousands of dollars in yearly stock sales, every year over the past three years, that I didn't have enough W-2, or schedule C income to qualify for a measly 100k loan (I guess they wanted me to go to work at Walmart for a while). If I didn't have the cash to close, I would have lost the home I wanted, because of the late advisement. Then I asked the loan officer (GARY) to send back my 1040s, because I was going to be under the gun for time to get a new loan, and asked if he wanted MY Fed/Ex number to send it. He said no and then mailed it by PONY EXPRESS (the post office). Absolutely pathetic bank and my "new loan officer" Gary, should definitely get a new career. THE WORST. DO YOURSELF A FAVOR AND TRY THE OTHERS FIRST. Glad they passed. The rate from even a larger bank, like BMO, was way cheaper. Check their rates against bigger banks because they aren't doing anyone any favors.

Little bank at the north end of Fig Garden Village. Reminiscent of the old Guarantee Savings I…read moreworked at 100 years ago. Lol. I was looking for a bank that would make it easy to SAVE. I'm in the market for a C6 Corvette and Murphy Bank looks like the perfect place to save up my dollars. No ATM. No Saturday hours. Perfect for me! Kimmie, who opened my account is a sweetheart. I even got a little passbook where I can see how my balance is growing! Lisa takes care of my deposits when I stop in and is super nice. They are in the middle of a remodel right now, I can't wait to see their main building when it's all finished. Oh, I forgot to mention, they pay higher interest than the other banks in town, awesome sauce! They do loans, too, with one of their specialties being mobile homes. Hmmm, a place at the coast, maybe?!

They had 30 minutes wait time on the phone and 30 minutes of wait time in their office to open a…read morenew account. They had a customer line that snaked around in the office and only one person at the customer station. This is not the kind of business that I want to develop a relationship with. Their idea of customer service needs a lot of attention. I will open an account elsewhere.

I'm Really happy with the experience I had opening a new account her recently. The staff was very…read morefriendly. I believe the name of gal helping me was Stephanie and she was really nice. Also I believe she mentioned that she normally didn't do new accounts but I couldn't tell. I'm looking forward to banking her for quite some time. Also all of my accounts were free and I got a really cool free gift!

This is only a review regarding the ATM:…read more Does not acknowledge accurate PIN entry when using ATM. Also would not let my son withdraw.

Since this bank is close to my house, my dog and I visit quite often. The students and staff are so…read morefriendly. My dog especially loves Michele because she gives my dog so much attention and she also gives her treats.

Business Debit Card was finally received, tho it only took 3 months. Otherwise very happy with…read morebanks services.