Chad and Tay arrived on time and went above and beyond helping us to install a Tankless Water…read moreHeater. Even when the first water heater was bad they made time on the same day to come back and install the new Tankless Water Heater. Their customer service is above and beyond what we could have expected and at a good value for the time they spent finding a solution for our problem.

Do not use the company. When they came out the first thing the plumber said to my husband was that…read more"just so you know, the charge will be $579.00". Without even looking at what the problem was. Who does that? They were at our house for 30 minutes and left a mess on the floor since the guy was full of mud from the previous job. I called the company after he left and they did refund us about $175.00 after I complained and they blamed it on the plumber's calculator. This company is very dishonest and unethical. Do not use them.

We called these guys the day after Christmas when we had no hot water due to a bad installation by…read moreTilson homes. Matt returned my call and was at our house within hours. He decided how to install a instant hot water system that would run through a maize of bad design piping created by Tilson homes. The next day he and his team showed up on time and covered the floors and began work. My sister's 5 year old home finally has hot water that comes through quickly. Please understand that when the hot water doesn't come through timely it messes up the timers on the dishwasher and laundry machine. Matt did a fantastic job!! We will certainly call him in the future.

I had Courtesy Plumbing come to my 40 year old 2 story townhome to re-pipe my home. They did a…read moreFANTASTIC job from start to finish. The crew of Mathew, Scott, and Cole was very communicative with me of their arrival, explaining what needed to be done, and cleaning up after themselves. As a female safety is always a concern and I did not have to worry about anything. The crew was polite, very professional, and at the end was a "last walk through" to make sure everything was working to my standard. I have received 3 quotes to re-pipe my home and they are by far the most fairly priced. It is always a concern/gamble to find an honest plumbing company and you don't need to look further, they are IT. I'd highly recommend them to anyone!

We recently had a plumbing emergency at our home in Kingwood when water began leaking out of our…read moredownstairs toilet and creating a large puddle on the floor. This is an issue we've dealt with on and off over the years due to a recurring clog in the line, so we've had plumbers come out before to clear it. Because this was urgent, my husband called the Kingwood office of Roto-Rooter since they were the closest location to us. The technicians came out and attempted to clear the clog but said they couldn't get it. They then told us they ran a camera through the line and claimed our pipe was broken. We were then given an estimate of around $13,000 to repair the pipe. On top of that, we were charged over $400 essentially just for the visit and the diagnosis. At the time, we trusted what they told us. But later my husband started thinking about the appointment and realized something important: we were never shown the camera footage of this supposed broken pipe. He called the office afterward to ask about the footage and was told that they usually don't show customers the camera during the inspection and that the footage is typically sent later. But that raises an obvious concern: How would we even know if the footage sent later is actually from our home if we were never shown it during the inspection? Because of this, my husband decided to get a second opinion from another plumbing company. When the second company came out, they immediately ran their camera and invited us outside to watch the live camera feed with them while they inspected the line. What they showed us was very clear. Our pipe was NOT broken. Instead, the line simply has a belly/bend in the pipe, which we had been told about years ago and which can contribute to clogs. They were also able to successfully clear the clog during that same visit. So in our situation: * We were told we needed a $13,000 repair for a broken pipe * We were charged over $400 for that diagnosis * We were never shown the camera footage during the inspection * Another company showed us the live camera feed and confirmed the pipe was not broken * The actual problem -- the clog -- was cleared without a $13,000 repair As homeowners, we rely on professionals to provide honest and transparent information, especially during stressful emergencies. Being told we needed a major $13,000 repair that turned out not to be true is extremely concerning. What concerned us the most The biggest issue for us was the lack of transparency. If a company is diagnosing a broken pipe using a camera inspection, customers should be able to see the footage at the time of the inspection. Advice for other homeowners Before agreeing to any major sewer repair, make sure to ask: * Can I see the live camera footage of the problem? * Can you point out exactly where the pipe is broken? * Can I receive the footage before agreeing to the repair? If we had not gotten a second opinion, we could have easily moved forward with a $13,000 repair that wasn't actually needed. We would appreciate someone from management at Roto-Rooter reviewing this situation and contacting us regarding the $400+ we paid for a diagnosis that turned out to be incorrect.

My water heater suddenly stopped running and unfortunately I couldn't figure out how to restart it…read moreso I called Rotor-Rooter. They were able to respond fairly quick and took a total of about 10 minutes to turn on my water heater. The problem was THEY CHARGED ME $298.00 to do so! I found out that the water heater has a breaker that needed to be reset. My ignorance of this ended up being very costly; however, the fact that Rotor-Rooter took advantage of this is completely unethical and it shows that they are more than willing to put their profit making before their customer service. The technician that helped us was very nice but his company's policy is outrageous. I would understand paying a fair service call price, but $298.00 for a job that took only 10 minutes!!! Don't used these crooks!!!

I've used John's 3 or 4 times and have been happy with each time. I'm actually going to be calling…read morehim to come out today. No hesitation and his prices are fair. He's kept my old septic line clear and when it's time to replace it I'll be happy to have him do it.

We have great experience with Robert who installed a 50 gallon Rheem propane water heater and new…read morepipe vent to the roof for us. Our house is very old and not all pipes are there or can support the new water heater. He troubleshot and make sure everything work. We never has any issues or need him to come back. They are very responsive, knowledgeable and reasonable price.

At approximately 8:40 PM Friday, September 6, 2024, my sister and I traveled North on 59 through…read moreLivingston. A white van with JNJ plumbing on the sides and back abruptly cut us off, aggressively pulling over in front of us, almost running into the retaining wall, and causing us to slam on the brakes. We thought it was someone not paying attention to the traffic. We felt it was best if we got over from behind the van. So we moved over to lane three. The driver aggressively swung back over in front of us, almost losing control of the van a second time, causing us to come very close to colliding with the back of his van. At this time, there is no doubt that this person was having road rage. We begin to slow down, allow space between the two vehicles, and try to move away from him safely. We drove back into lane four. The van slowed and waited for us. As we got side by side, the gray-headed man began to give us the fuck you Signs over and over. This was a caucasian guy with white hair and silver wire square-shaped frame glasses. We had no idea why this guy was so angry. We had not observed him before the incident. The only conclusion we could come up with was we were not traveling fast enough for him. While writing this review, I saw a picture of the company's owner. This guy was the driver of the van that night. This rage was unprovoked on our part. As a police officer, Day in and day out, I see too many of these road rage events with people being killed because others don't control their anger on the road. Shame on you, Jimmy. Your selfish actions could have caused people to be killed or seriously injured. You should seek anger management. You could never do business with me, my family, friends, neighbors, and hopefully, no one that reads this review. Never deal with this businessman. This man is dangerous. The Reckless behavior you showed on Friday night tells me that this is something you do often. If you can't recall which individual you almost ran off the road, it was the two black females in the Mercedes this time. I will let you in on the law. Your actions turned your vehicle into a deadly weapon. Shame on you, Jimmy. You are a disgrace to your company.

This company responded quickly, which is what you want when you need a plumber. Clean, efficient,…read moreand good customer service. Highly recommend.

I have used Liberty Plumbing for a few large jobs and a few small jobs. I highly recommend Liberty…read morePlumbing. Their prices cannot be beat. The owner responds quickly to calls. I have never had a bad experience always very good. I will always use Liberty Plumbing as the need arises.

We had a shower/bathtub overhaul done in 2 weeks with good planning by Liberty Plumbing. Highly…read morehighly recommended. They do great work and backup their work and follow up on whatever is needed. Our experience with them is very superb and we are so very thrilled and happy alwotb the results. They organized the timing sequence of their workers flausely with TCS Flooring and their work is clean. Here are photos of sequencing of their work from demo to final. Their pricing was better than the 2 day turn around first proposal for acrylic shower (worst option) and my second quote that charged me the same for door design doorless entry. This is for high quality stones and tiles. My kids call it a hotel shower now, lol. These guys said based on this design it will be less work and so cheaper in pricing also. Very honest company and do great work. Thank you so very much!

Repiped our Galveston Bay house with 5 bathrooms, kitchen, laundry, bar in 4 days. Excellent crews…read moreworking with us to make minimal mess and do it correctly. Omar was our point contact with the proposal and progress. Daily onsite the crew boss briefed us on days work and what was accomplished at end of long day. Pleasant crew, and resource of our house. Our house was only the second bay house they repiped so a bit of learning dealing with 3 floors on pilings. They used best materials Hubenor PEX A and copper joiners for completion outside. They were competitive lowest bid of 3 . We were pleased with the work and 2other plumbers here working on a remodel said their work was good. We would recommend We Do Repipes to neighbors.

A friend recommended We Do Repipes, as we both had original galvanized piping in our homes. Omar…read morecame out to give an estimate and he was incredibly professional and thorough. We stayed in touch over several months until I was ready to pull the trigger on my re-piping project. Once I decided to sign on, Omar connected me with Angel to lead my project. Angel and his team were very professional at all stages. He consistently asked about any questions or concerns I had and listened to all of them to provide solutions. This was a major project, so know that things may come up for the team and it will take at least 4-5 days for completion. My only feedback to the team would be that it became a little confusing for me having so many different teams cycling through and I found myself repeating a lot of the same info to each team. I also received calls from so many of the teams and different guys that it seemed like not all the teams were on the same page with communications regarding my project. Overall, I recommend We Do Repipes!

The technician knew exactly what I wanted to have completed regarding the sink repair. He completed…read moreit in a decent amount of time at an excellent price.

Elderly citizens beware!!!! McWilliams will charge you a…read morelarge amount for a small project! But most of all they sign you up for a membership that you didn't approve and the two months later they will take money from your checking account!!! And if you're on a fixed income and request your money back they won't give it to you!!! You can never get through to the billing department!!! What they will do is lie to you about someone calling you back!! They do give you a huge run around!!! Shame on you McWilliams!!!!!!!!!!