This place is very professional and reliable. They helped both me and my friends with service, body…read morework, and detailing, and the experience was great every time. Ali is truly a professional--he was extremely helpful in arranging everything, explaining the process clearly, and providing fair and transparent estimates. Pricing was reasonable, and the overall service exceeded our expectations. Highly recommend!

If I had approached this building with no previous knowledge, I would have turned and driven away…read more It looks bad! However, I had seen tons of positive reviews usually heaping praise on it and Tony. After my experience having a mechanical problem investigated, I trust him with my car and will go back for the best service around.

It was busy when I came in but Naseem still took time to help me. He answered all my questions and…read moretreated my visit like a priority. I never felt rushed even with the branch full. Great customer service. I plan to return and become a member.

Ugh!! I used to love Patelco credit union, but not so much anymore. They customer service used to…read morebe great now it's barely mid at best. There are no matter what time of day you stop in it's always a ridiculously long line and hardly any staff. If there is staff they aren't helping. Have 2 worker taking members is crazy work. I've closed all my accounts with Patelco except my savings account since I still have my auto loan with them. That too will be closed as soon as I pay my car off. I honestly cannot recommend Patelco. There are better credit unions out there. I am also flustered with way they handled accounts when Patelco got hacked. The ATMS are always out of order etc.. I could go on and on. I value my time when doing business anywhere and this isn't it.

So had 2 small external transfers done from 2 separate banks…read moreto my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.

We had an awesome experience at this location. Robyn is a rock star!…read more When we entered the location, we were immediately greeted by Robyn, who told us that they would be with us soon. We then heard her greet the couple who arrived before us. About 10 minutes later, she had finished the visit with the couple, and she immediately came and greeted us, and asked how she could help us. My mom had heard about Patelco from a friend of hers, who told her that it used to be a credit union for Pacific Bell employees (or something like that?). I was surprised to learn that Patelco has been in business for over 80 years. And even more surprising, that this Roseville location has been around for over 20 years too! So what brought us to Patelco was that Mom's friend found out about Patelco's awesome Money Market rates. They have a 3% APY for balances up to $2000. That's unheard of nowadays! We both were able to set up an account and take advantage of Patelco's awesome rates. We had an enjoyable time talking with Robyn too, who was very upbeat, friendly and knowledgeable. I love people you can just joke around with and ask questions without any hesitations. She was even sweet enough to give us a little goodie for opening new accounts today! I was definitely impressed by this location and with Robyn's excellent customer service (especially after having such a terrible one at their Elk Grove location the day before). Would definitely recommend this location to my friends.

I worked with Joseph Vitullo on home loan and the process couldn't have gone better. Not only did…read moreJoe work with me on getting me the best rates, he helped me tremendously in gathering all the paperwork required for the loan approval. Patelco went out of its way to adhere to my expedited timelines and make the process smooth and hassle free! Definitely recommend!

This is the first and only bank I have ever liked. Probably because they aren't a bank but a…read morecredit union. I can't understand why anyone would ever bother with these evil banks when there are options out there that are so much better.

Great customer service. They weee fast and I was in and out quick. Easy and great serviceread more

Good Patelco Credit Union Bank in Fairfield ca the bank people are so nice but the security guy is…read morealways on his phone

Davina was really great! amazing customer service and very patient and she helped me and my family…read moreopen new accounts.

This branch has a friendly welcoming environment felt the minute you walk in…read more As the Executor, I've been dealing with some family estate issues and a problem with the estate. It was unable to be cleared up with the bank of the estate. I then went to Patelco in Brentwood and spoke with Mgr Shayna Rahimi, who helped me work thru the problem to completion. It was a great relief to not receive the run around and have this issue resolved. I highly recommend Patelco

The service was phenomenal! Johnny and Chrom were so helpful. This was the best experience I've had…read moreat any bank by a long shot. They're very customer oriented and made me feel comfortable in my decisions.

My teenage son and I opened accounts for him today. Chrom helped us and was amazing! He explained…read moremultiple facts To us and was likable and pleasant.

Shelley was great to work with through our loan investigation process. She is calm, organized,…read moreprofessional and thorough in all of her phone and email communications. She kept us up to date on the frequent rate changes without pressuring us. She offered many options for loan products that were designed to meet our financial situation and long term goals. We highly recommend working with Shelley and BluPeak Credit Union.

Shelley is excellent. I got my home loan through her at BluPeak and am very glad I did. Very…read morehelpful, very responsive, very kind. Definitely recommend!