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    BluPeak Credit Union

    1.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

    Services - BluPeak Credit Union

    Auto loan

    Mortgage services

    Personal banking

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    2 years ago

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    2 years ago

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    Patelco Credit Union Roseville

    Patelco Credit Union Roseville

    (36 reviews)

    So had 2 small external transfers done from 2 separate banks…read moreto my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.

    We had an awesome experience at this location. Robyn is a rock star!…read more When we entered the location, we were immediately greeted by Robyn, who told us that they would be with us soon. We then heard her greet the couple who arrived before us. About 10 minutes later, she had finished the visit with the couple, and she immediately came and greeted us, and asked how she could help us. My mom had heard about Patelco from a friend of hers, who told her that it used to be a credit union for Pacific Bell employees (or something like that?). I was surprised to learn that Patelco has been in business for over 80 years. And even more surprising, that this Roseville location has been around for over 20 years too! So what brought us to Patelco was that Mom's friend found out about Patelco's awesome Money Market rates. They have a 3% APY for balances up to $2000. That's unheard of nowadays! We both were able to set up an account and take advantage of Patelco's awesome rates. We had an enjoyable time talking with Robyn too, who was very upbeat, friendly and knowledgeable. I love people you can just joke around with and ask questions without any hesitations. She was even sweet enough to give us a little goodie for opening new accounts today! I was definitely impressed by this location and with Robyn's excellent customer service (especially after having such a terrible one at their Elk Grove location the day before). Would definitely recommend this location to my friends.

    BluPeak Credit Union - banks - Updated May 2026

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