These people were horrible in terms of customer service and were just rude in general. We had trouble with electronics and appliances (tv/DVD and dishwasher) in their cabin and they basically said they are not responsible for things not working. In addition, they maligned us for being from the city and ended their correspondence with us by saying "it would be better if you stayed home in the future." Not what I'd consider a very professional or adult response. Got the impression they are pretty juvenile and defensive toward outsiders. Don't stay in their cabins if you can help it. read more

You can't get past the booking process with these people. They don't return calls and if you ask too many questions, they refuse to take your reservation! This gal wasn't even willing to work the day AFTER Christmas to allow us to rent. Plenty of better options in the area that make booking reservations and the whole experience alot more pleasant. read more

We booked the Turning Leaf cabin in advance for a 4 night stay. We drove and drove in the night to finally reach our cabin. The cabin was beautiful....but disappointingly filthy. One bedroom was in the basement and it was so muggy and smelled so stale. They had multiple containers of a chemical trying to absorb the moisture but it wasn't working. We discovered that mice had been using the basement for their play area. There were mice droppings everywhere. In addition, there were cobwebs spun onto the sheets of the bed to the wall and cobwebs all behind the bed and night stand. Needless to say, we did not sleep in the basement. We reported the problem and had to make this place work for the night. We ended up sleeping on the sofa and loveseat----not a good substitute for a bed. The following morning, we discovered about 2 inches of dust and hair all under the upstairs bed...GROSSSSS. We felt like we needed a shower after leaving that place. Even our clothes smelled bad. We checked out the next morning to move on to a cleaner place and was in disbelief that property management would actually charge us for the night, and a cleaning fee on top of that. What the heck??? It was filthy before we arrived. A word of advice....don't rent this cabin. Gatlinburg would definitely have been the wiser choice. read more