If I could give this dealership less than one star, I would without question. This was by far, the worst experience that I have ever had at any type of dealership. I have received better customer service at McDonalds. It all started on day 1 when my wife and I went to visit Albany RV to look at travel trailers, we had our mind set on a Jayco because they have great quality and back it up with a 2 year warranty. This is when we were assigned to possibly the worst salesperson to ever work at a dealership, Cheryl Travers. After looking at a couple different models we were down to two options, a 32 foot Jayco and a 28 foot Jayco. Cheryl told us if we put down our deposit that day, they would match up to $500. I told her we were un sure of our trucks ability to tow the 32 foot, I would like some time to do the math and decide if we need to go with the 28 foot trailer for towing reasons. She said if we need to switch, that it would be no problem what so ever, and they would still match the $500. So we put down the $500 deposit and went home. The very next day I showed up at Albany RV, Cheryl was not there even though she said she would be, so I was stuck dealing with the manager of a different team, who of course was unhappy and rude about having to work with a deal that would not make him any money. I explained the situation to the manager, who then proceeded to tell me that if I switch trailers my deposit will not be matched, and the price of the 28 foot trailer is almost the same with the options I wanted because Cheryl did the paper work wrong and wrote us up for a bare bones 32 foot trailer, instead of the elite package with the fiberglass siding like we wanted. But I told the manager, lets pick out all the options and then maybe Cheryl can get the $500 match and price straightened out. I should have known at this point to just take my money and walk a way, but I gave Albany RV the benefit of the doubt. A couple days later, the particulars were worked out and they did end up matching our 500 dollars and got to a price we agreed upon. Great! all down hill from here.. so I thought.A couple months went by, we finally got our VIN number to process our loan. I decided I wanted to add a slide topper to our trailer before we pick it up. I called Cheryl Travers multiple times, no call back. I sent emails, no emails back. I thought maybe she got fired for being a bad saleswoman. Unfortunately she didn't. She just never had the courtesy to email be back until after a couple of more weeks when I decided I will just have another dealership do it for me. After a few more weeks, our trailer finally arrived! My wife and I were so excited. Cheryl called us and asked us to come in that Sunday to see the trailer, and make sure it was everything we wanted. My wife and I showed up that Sunday and said we were here to see the trailer! Well, Cheryl wasn't there, our trailer was cleaned, it was tucked way out back filthy dirty, and all they really wanted was our check. I understand they want to get paid, and have no problem paying, but don't lie to me about why I am going there and then not even have the saleswoman there to show it to us. So after a bit of a disgruntled meeting with the manager Michael Stramiello. We gave them the check and had some random lot guy take us out and show us our trailer that was filthy with doors falling off from travel. Great. When we left I spoked to Michael Stramiello and asked specifically, "Our trailer is going to be locked and stored where other people will not be walking through it, correct? He assured me Of course, it will be on our other lot and no one will be going through it, it will be locked and because it is already sold. A couple weeks went by, we had our demo set up for March 12th, it was only February 13th, but my brother was visiting and asked if we could take a trip to see it and my paid for trailer was on the lot being shown to other customers! Cheryl lied to us about where it was and then said 'let me go unlock it for you!' I just saw people going in and out of it. She assured me that, that was not true. Lied right to my face! Absolutely disgusted!!! I explained to the manger Mike Stramielleo, I AM DONE! I want a new trailer or my money back!, we ended up on them installing a slide topper for me, and giving me a $100 Dollar gift card to there parts department. We showed up on March 12th to finally do our demo and pick up our trailer. We get there, sit down with some other random salesmen, (Cheryl was there) who tells us now we owe $150 for registration. Why was this not included in our quote? Why was this not ever told to us? Why did no one tell us before we came? I was very mad, at this point I feel like I am getting screwed by Albany RV. Mike Stramiello came over, frustrated and said, "I don't know why they didn't call you, they were supposed to! This deal is my nightmare! and I don't even make any money on it!" Wow first of all why would you tell me that. Its your mistake. read more

If I could give less then one star I would have. Don't do business with Albany RV. I gave them permission to run my credit with one bank, and they ran it with multiple. With bank after bank, after bank. The bank I gave them permission, approved us. There was no need to check with a ton of other banks. They said they had the camper, but they didn't. It took three months for the camper to come in. In that time the loan expired and we had to reapply. We were denied the second time because they ran our credit with too many banks and my credit score dropped. They then said we can get you a loan for 18% interest, the first loan was 10%. But the trade in on our old camper was now going to be $700 less then before, and they were raising the money down by $1000, and the new interest rate almost doubled. It's like they just wanted to screw us on every way they could. They don't return your calls or emails, they don't make good on any false promises and they totally suck. We're sticking with our old camper, they will never get our business. read more

Most of the time, the reviews on Yelp are predominately negative. When you see so many negative reviews not being offset by positive reviews, it doesn't give a true picture of the establishment. About 4 years ago we purchased a used hybrid travel unit that was a 2004 and was in pristine condition. We made an aggressive offer that was accepted and we had no issues with the purchase experience and the unit served us well. Since we purchased it for so low under the "book value ", I was able to resell it for almost what I paid for it. (Huge win!). We did find a unit and drove up to put a $100 hold but we lost it to someone else that already did the same. This was disappointing and since they have many sales reps and deals happening, they could do a little better with sharing this info amongst their reps so this cross selling doesn't take place. We found another used unit (2011) we did purchase and after it's maiden voyage, there seems to be no noticeable issues and again this unit seems to be in pristine condition, purchased for WELL under book value (I can probably sell it right now for much more that we paid) and definitely a great deal. The salesman Tyler is our go-to guy. Doing the deal was smooth. Everyone we interacted with was great and any minor issues were addressed and taken care of before we picked up the unit. An older gentleman named Bruce did our demo and he was not only super thorough he even gave us some "why didn't I think of that" tips and tricks. Once again everyone we dealt with was super friendly and helpful and went above and beyond to make sure we were satisfied. Will definitely look to shop here again when we are ready to upgrade. If you are looking for a crazy good deal on a used unit, this is the place to checkout. Also, under Albany Craigslist, Tyler lists all their units (Latham) that come in on a daily basis so I would recommend keeping an eye on them through there to see what is available. read more

Second review..... I finally got my toy hauler back after the slide almost fell out of it with more issues than when it went in! Took them from the end of July to the end of November... so much for my camping season! Got it back with broken moldings, the linoleum trashed and needing to be replaced, scratched TV... just AMAZING! read more

Jayco really needs to stop in this store and see what's going on!! I have been trying to get warranty work completed for almost 1 year, they never call back, you can Never talk to a person, everything goes to voice mail and Never a call back. I would Never recommend this place to anyone until they get their act together !! read more

DO NOT BUY A CAMPER FROM THESE PEOPLE. Service department will not look at our camper because we don't have a warranty on it. Said we could wait until winter to bring it in. We have a leak that we need looked at and don't want to wait until winter. When I asked why we had to wait until winter, I was told we work on 300-400 vehicles a month that have warranty issues. Well if you didn't sell crap campers, you wouldn't have that many warranty issues. Woman I spoke to was very nice and explained what she was told to tell me. So past customers are crap in their eyes. I will travel 100 miles and pay for a better camper before I EVER go back their again. read more

2016 Their customer service and management is AWFUL!!! They never answer your call, always being sent to their voicemail. Have to wait DAYS for them to call you IF they do at all. We had to be persistent on calling them. In January they had a Camping Expo. We got approved for a new camper. I wanted to change the bunk house from 1 set of bunk to 2 sets. Jordan our sale rep told us they have one exactly like that but, at a different location. Well folks, we waiting 4 weeks for a call. Instead, we received a notice from the bank, the loan expired. We thought the loan was finalized. So, we called Jordan he said there wasn't a camper at the other location. We had to order one to be made. Getting approved again was almost impossible. Without our permission, they ran our credit through several banks. Albany RV said, since we have to do the loan over your trade in-value is going to drop $700 because of depreciation and down pymt would go up $1,000. So, with that all said, we declined their scheme. Never again will we do business with Albany RV. Be ware they are scammers. Actually considering sueing them. Seeking a lawyer at the moment. It wouldn't be the first they were sued. One STAR business speaks volumes. Be careful. read more

I have been a customer since 2010 and had an emergency service situation where I didn't quite clear an underpass in my fifth wheel and it clipped my A/C unit, damaging it. I was near Albany RV camping and they are the only local Jayco dealer and I have bought a unit from them in the past. They were so unhelpful, I got two messages from Betty in service stating that they were backed up for 8 weeks and that I could not leave my unit with them in my way home until it could be fixed. I found another service center, S&S Mobile RV repair who was excellent in helping me in out in such a situation. Anyone wanting a Jayco in upstate NY, check out Seven O's, they even let me purchase remotely which Albany RV would not. Stay away, Albany RV only cares about money, not customers. read more

Horrible service. They offer coming to your home to service your RV, but they can't do any repairs on the first trip to your home (it's more a fact-finding appointment), but then they have zero follow up - so if you need parts ordered, or if they need different tools, they simply end your service call. It's like a continuous loop-they come out to see what's wrong, determine they need a (part, tools, etc), they leave and never come back. You call and they come out to see what's wrong, determine they need a (part, tools, etc), they leave and never come back... We've been trying to get some simple repair work done for over 3 months. If this vehicle weren't still under warranty, we would go elsewhere (we would leave it in their shop except that also takes upward a month). read more

RUN AS FAR AWAY AS POSSIBLE...I wish I would have know about them ahead of time I am going through the same things everyone on here has posted. I am now contacting the attorney general office to file a complaint , next step the a lawyer I guess. once you walk out that door they will not return you call. bought a 2017 jayco alante in April 2017 I wish I knew about yelp before. I WOULD LIKE ANYONE WHO WISHES TO CONTACT ME TO PLEASE DO SO AT leclaire645@gmail.com. I would like to file a lawsuit against them for fraud, please come forward I have waited since may 5th for a return of $5,000.00 they promised me . forced me to buy extended warranty saying that was the only way to get lower interest rate, told me I could cancel it within 30 days with no penalty or fees. got to bank 3 days later and they said my low interest would not change. If I dropped the extended warranty. so I filled out cancelation form, they confirmed receipt of it and wont take my calls or return any messages I leave .I even talked to one of the owners about it, please don't put yourself through the stress they are liars, thieves, and crooks. read more

We bought a new BayStar cass A RV in July. The windshield was broken after the RV arrived at Albany RV and we had a 5 day delay in being able to take delivery. At first the dept that handles delivery kept telling me it was the glass shops fault. I tried to contact the customer service person listed and never heard one word back. I wrote the owners, my salesperson, the finance dept and anyone else I could find telling the story and asking to be reimbursed for 5 days of expenses. I received a phone call from Jennifer Cameron, the VP of customer service. I was quite surprised to get such a quick and understanding response. We talked over what had happened and she agreed the situation had not been handled properly. All my complaints were addressed and handled. Businesses are run by people, and people make mistakes. Sometimes a person gets up on the wrong side and is not very sympathetic to a customers complaints. Maybe that is what happened to my wife and I. The bottom line is Albany RV or RVone saw the problem, stood up and admitted there was a problem and solved it. I could not be happier. If you have problems with service, don't go storming away all pissed off. Try to bring your problem to customer service and give them a chance to take care of things. read more

Was trying to find an rv with a 30 inch door to fit mysons wheelchair. Called Albany RV to ask if their product had a 30 inch door and after the saleswoman asked around the office thru all agreed it was a 30 inch door. Meanwhile they have about 30 of them on their lot. Any question I had they had to get back to me after calling the elusive Rep. Drive to Albany 80 miles and measured door & it is 24 inches. No one knows their product!! Huge waste of time. read more

I purchased a camper from Albany RV last year (2015) and I would have say their sales people are ok, but they don't go out of their way once they have a sale. The customer is the one having to push to make things happen. I needed some warranty service on my Jayco destination camper since April of this year and I haven't been able to get the issues fixed because their service department is unresponsive with no follow up to the status of my service request. I would never buy another RV from them. read more

Once you are out the door, you are on your own. Communication is all but impossible. They were very unknowlaglable on the walk thru. After making an appointment to fix the glitches from the factory, and, after waiting a month for the date, we drove all the way to Albany, only to be told they had cancelled our appointment. This place ranks among the worse places I have ever dealt with. read more

Bought an $18,000 camper a few weeks ago, Salesman was good, Finance was good, inventory was good, Service Department sucks!! To date, still haven't received a call back from the Manger Nick after multiple emails to ask a question about a rip in the vinyl and to get a replacement wheel because they gave me the wrong size.....2 simple fixes yet numerous emails and no calls back, basically blown off within a week of the sale! Horrible, had I known I would have never bought from them and will never deal with them again! The lack of professionalism on the part of the Service Manger to not even have the courtesy to call me back with a simple response! Not like I'm asking for the world, simply want to exchange the wrong wheel for the correct one and ask about fixing the rip that I didn't notice prior to taking the camper! The last email I got after badgering sales and finance was from service and he was going to "get back to me", they were busy! That was 2 weeks ago! Do yourself a favor and go somewhere else! That's not how you run a business. read more

My husband and I rushed out of our jobs yesterday to go to Albany RV at 5:30 to look at a 38' Jayco FDDS Elite (advertised on special in a flyer we received over the weekend). We had looked at a 40' at a show at HVCC and were impressed with the manufacturing and detail and even put down a deposit - but realized it was a little too big. The salesperson we were assigned was a newer woman named Kerry, who, although she wasn't totally knowledgeable, was very considerate and couldn't have been more helpful. They didn't have an Elite model on the lot, but after going through a few options - waiting for one to come in or their getting one from their Buffalo store, we were candid that we wanted to look a few more places before signing on the dotted line. Kerry was greatly respectful of that and said that Albany RV encourages their customers to do just that before buying, but also informed us that they will beat any competitor's price. All of a sudden, Shawn Keough comes over to speak with us and from the minute we asked questions such as, "What is required to actually receive the $174 per month payment they advertised" and "If we want a warranty that includes onsite service, what would that roughly cost" we were given attitude. He then said, "What if I can give you a 2016 for the same price, would you do the deal tonight?" We had only been there for ONE HOUR, and when my husband said we wanted to look around first before making our final decision and then come back, Shawn couldn't put his hand out quick enough to shake our hand and curtly tell us to have a nice day. We were shocked at such treatment - especially when we were looking to spend roughly $30k when all was said and done, so we went home and googled them and oh what an eye-opener THAT was. They're NOT accredited by the BBB and have SEVERAL open or unsatisfied complaints on their service. My husband and I currently own a 34' camper he purchased at Alpin Haus almost 13 years ago. He raves about how good they were to him - and even I went there over the winter alone to look at a camper I liked and they were so kind and helpful. So we will go back there - and give THEM our business without hesitation. Our best to you Kerry. Please know that we were grateful to you and your kindness and professionalism. read more

I bought a 2016 Jayco precept class A coach from ALBANY RV with a 2 year warranty, that is what really sold me on this unit plus I had a Jayco class c prior and never had any problems with it. Well Albany Rv is all about selling and not repairing your unit, I had a problem with my entry steps and they came out to my house and told me I needed a new step motor, that took 6 weeks to get they kept telling me need approval from Jayco, so I called they agreed to send a complete new set of steps directly from lippart the step manufacture, only to wait another 3 weeks, finally they install them and they still didn't work then the new steps needed a new control board and then another new step motor, well after 5 MONTHS of not being able to use my unit I decided to call Jayco motorized warranty dept they agreed I should take it somewhere else so I did I took it to Diedrich's rv center in Coxsackie NY and within 2 hours they had my steps fixed and found it to be a circuit break a $7.92 part and never was anything wrong with my steps! I think Albany RV should go to the factory and learn how to repair what they sell! I wouldn't go there for service ever again and my next motorhome will not come from Albany Rv!!! They are terrible in service and not very good at returning calls, so now I go directly through Jayco and will be using Diedrich's for all my service I'll pay them and Jayco will reimburse me!!! read more

We purchased a new Jayco 5th Wheel Toy Hauler that has had some major problems with Jack system. They have been fixing this problem for months telling me parts are ordered. The technician that worked on it bypassed remote system so I could at least get the trailer on and off the truck. I've made unreturned calls to service and frustration is the mind set. Buy your products elsewhere. read more

We bought a Jayco Jay Flight travel trailer from them a year and a half ago. It was not the first trailer we have purchased, but it was the first, and last, that we will purchase from Albany Rv. Sales was great but service is HORRIBLE. We have experienced all of the same nonsense that the other reviewers complain about. Leaving numerous voicemails and never having your calls returned. Waiting forever for a service appointment, taking the day off from work to be here and then they don't show up. A great sales department may sell you something the first time, but great service is what makes people come back the second or third time. Interestingly enough, I just read that Albany RV just had their Better Business Bureau accreditation revoked with a score of F in April of 2014. Buyers beware. read more

We have owned our Jayco 5th wheel toy hauler for a year now. Everything that did not work when we bought it brand new still doesn't work. I don't understand how they have run a business like this for so long. I'm sorry we bought from them. The buying and financing process was the only smooth part(of course). Like the other reviews here we have had nothing but trouble with getting parts or getting things fixed that were not working when we picked up the unit. Reading Judith's and Brewster's review seriously covers the way this dealer operates! read more

Poor business model. Went expecting to find and perhaps purchase RV or camper. No salesmen came came to our assistance. And the stock is spread our behind a gate. No prices. very user UN-friendly. I won't be returning. read more

I wish I had read Yelp and Albany-RV.pissedconsumer.com before putting a deposit on a camper on November 15th, which was a Saturday. I mention this because I called Monday morning to say we where not ready to move forward and I wanted my check voided. But no they had to issue me a refund check so they cashed my check. December 19th and still no refund. First excuse was they thought I was going to apply deposit to different model (I was crystal clear I wanted a refund), then conveniently my refund check went to physical address not PO Box. On December 13th I was assured a new check would be issued and mailed the beginning of the week, no surprise there was nothing at my PO Box as of today. Could keep complaining but need to go file complaint with the BBB. read more

TERRRIBLE!!!!! DO NOT EVER BUY FROM ALBANY RV! we have had several warranty issues w our camper. the customer service here is the worst i have ever had in my life!! They actually caused damage to my camper and then kept it on their lot for over 6 months to fix the floor. when I went to check on it I found my camper backed into a fence on their lot. This current issue with our slide out motor not working has been ignored since last summer. they have not returned any service calls since.. DO NOT BUY FROM ALBANY RV!!!!!! PAY MORE SOMEWHERE ELSE!!! IT WILL BE WORTH ANY EXTRA !!! read more

On Monday, June 8th 10:30 PM, I flew out of SFO. On June 9th I arrived in Albany New York and showed up at Albany RV at 9:30 a.m. for a 10 a.m. appointment. The woman there said she could help show us the Axis Motorhome. But then 5 minutes later she stopped and would no longer help us. We could not find anybody to help us out. So I went and looked at the RV on my own. One of the defective items was a hole in the dash air conditioning vent. I was pressured to sign the papers as soon as possible. I succumbed to that pressure and signed the papers and then went out the test drive. After I started the engine, I turned the air conditioner on and tried to direct the air conditioning to my chest. I could not do that. The air conditioning was working to the floor, but could not be redirected anyplace else. The person helping me with the test drive said that he doesn't have time for this and he has too many other things to do and if we don't take the test drive now it's not going to happen. Without the air vents working properly, I was not going anywhere. Several technicians examined the air conditioning and concluded that do that the defective part was the routing circuit. Tim told me he would call various Ford Dealers and Thor corporation and find out who might be able to repair it. He said he would call me a little after 7 Wednesday morning. Tim never called me in the morning if so I went to an attorney's office by the afternoon. She said that three days had not passed and I could get my money back without any problems. The next day however she said that did not apply and the only thing that would work would be the lemon law. Later that afternoon Tim called me and said the part was ready and would be overnighted and arrive Friday morning. I had submitted a service request and got an email dating that Steve Lohner would be the person in charge of the repairs. Prior to arriving at Albany RV on Friday, I called Steve several times and could not get through to him. When I arrived at Albany RV, I saw him and he knew nothing about the repair. After about an hour of waiting, I finally saw Tim and he explained that they were unable to pull the part off of the production line and that it would be overnighted to arrive Saturday morning. He said, however, that they were able to adjust the vents such as some air could get to the defroster such it would be safe to drive. He said we could take the vehicle now and he would ship the part to wherever we would like and we can install it when we get there. I told him I will not be leaving without the vents working properly. He said he would call me before 4 o'clock to let me know for sure if the item has been shipped by 4 o'clock to arrive Saturday morning. I never received his phone call. I did take the vehicle for a test drive. I called him a little after 10:30 a.m. on Saturday morning and he said he received the part and it was going to be installed and I can pick up the vehicle. So we started driving up to Albany RV. When we almost got there Tim explained that they replaced the part and it was still working as before, it did not fix the problem. So we turned around and went to Walmart and return the RV parts that we bought and headed back home. When we had almost arrived home, I got another call from Tim saying that the wires that they moved around in order to get the air flowing to the defroster were not replaced when they replaced the unit. After they put the wires back into place, the vents were working properly. So we headed back up to Albany RV once again. When I arrived the vents were working, however the batteries were completely dead in the coach and the tire pressure was low. They replaced the batteries and I attempted to drive off. Before driving off I plugged in the GPS to the 12 volt DC outlet, and there was no power. I found a technician and he came in the motorhome and fixed that power. I plugged in my phone to the USB port to keep it charged for the drive. There was no power to the USB port so I found the technician again and he came back in and repaired that. When I was driving away I had to back up to exit the parking lot and the backup camera was not working. Neither were the left nor the right camera. None of the cameras were working. The display says no signal. All of the cameras were working the day before during the test drive. The technician came out and after an hour he was frustrated and he said he has other things to work on and he can't keep working on this. This is in warranty I should drive it away and just get it fixed when I arrived at my destination. A second technician came in and spent another hour working on it and they could not figure out how to get it to work. He finally brought in another head unit and with that head unit they found they had put the wires in incorrectly and after rewiring it properly now the cameras were working. I assume when they reworked the wires to get the vents working, that they messed with the camera read more

Buyer beware! We purchased a 2016 Jay Flight trailer including hitch, weight distribution and sway bar from Albany RV. Albany RV determined the size & type of hitch to install based on the trailer weight & towing vehicle. On the day of demonstration & pick up of trailer, the hitch was installed & instruction on the weight distribution & sway bar provided. After demonstration, we took possession of the trailer without experiencing the towing capability of the system installed. Learn from our mistake-have Albany RV write on bill of sale that if hitch & weight distribution is not adequate for the trailer & vehicle, it will be replaced. Albany RV sent us on the road with a system not adequate to keep the trailer in our lane which placed us in an unsafe, dangerous situation. The trailer swayed so bad that we had to get off the interstate and travel at a much slower speed & even then it swayed. My husband who is an experienced driver (retired tractor trailer driver-35+ years experience) was unable to keep the trailer in our lane and felt it was unsafe & dangerous. We contacted the service dept. & it was insinuated that perhaps the wrong weight distribution system was put on for the size of the trailer & the towing vehicle. Manager T.J. Houser was the only one who could advise what Albany RV would do to correct the problem. TJ Houser did not get back to us in a timely manner-we left messages every day for a week. After a week, we received a call from someone else in the service dept advising that no credit would be given for the incorrect system and cost to upgrade system would be $1100. ALBANY RV PUT ON THE INAPPROPRIATE TOWING SYSTEM & WOULD NOT ABSORB ANY OF THE COST FOR CORRECTING THE PROBLEM. We contacted Camping World in Kingston, NY and they agreed to install the heavier towing package for $786. & if it did not resolve our problem, they would remove and we would not have to pay. Happy to report that it took care of all issues and we can safely enjoy our trailer. I definitely would not do business with Albany RV again and would highly recommend Camping World in Kingston. read more

these people should wear six guns on their hips big crooks they are wonderful until after the sale if its broke they wont fix it don't bother with extended warranty they will tell you our policy has changed that's not covered under the guidelines, they never answer phones or return calls worst service dept I have ever seen and I have been in the automotive business for 40 years, do yourself a favor don't buy from here read more

I recently bought a used RV from there, and worked with Tyler Baron. He was actually very helpful and responsive to us when we had questions. We went back a couple times to look at the RV and make sure it was the one we wanted, and were glad Tyler was very helpful and answered any questions we had. We agreed on a price that we thought was pretty good and bought the trailer. Very happy with the sales aspect, and even the demo where they showed us how to properly use the trailer. However... after the sale was complete... it has been over 3 weeks and we still don't have the title for the trailer. They said they would send it out within a week. We want to take it on a trip... but are going to have to illegally do it if they don't send us the title and registration soon like they said they would. I left two messages for the finance department but have no response. Not too good on the after sales end at Albany RV. Again, Tyler Baron was very helpful and we are glad we were working with him when we bought the RV, however the after sales aspect could be more professional and do what they are supposed to. At least call me back and say someone dropped the ball and you're getting us our Title ASAP. read more

We went to Albany RV in early July to look at pop-up campers. While they did not have what we wanted in stock, we were told that they had the perfect pop-up already on order. It was on its way and it would be arriving within 7-10 days. We put a deposit down and awaited our new camper. When that time frame past and we had not heard anything, I inquired about the status of our camper. I was told that it had just shipped and would be arriving in 7-10 days. This was frustrating, but I was trying to give them the benefit of the doubt. When yet another 2 weeks went by, I inquired yet again about the status of our camper. This time, I was told that it had not even shipped yet and there was no ETA. Albany RV lied about the initial time frame of the camper in order to get my deposit, then wasted a month of my time that I could have been looking for, and probably already using, another camper. I asked for my deposit back last week and am still waiting on it. Let's hope that doesn't take a month. read more

We went to rv show inside Wilton mall early February looking at campers we met Nicole super awesome very helpful unfortunately couldn't get a new camper for whatever reason we gave $100 deposit on the spot so we called 3 weeks ago about a deposit return they they were still trying to get us a camper so we went down to Albany rv last Sunday to look at used campers nothing was worth what they were asking so we asked about the deposit we were told it was still there in our folder my wife calls 2 days later and was told by George that a check was mailed out on feb 28 guess what no check yet called again was told our $100 deposit was still there I called today talked to Larry and left a message with George just waiting for a call total bullshit u take my deposit but can't even return my phone call nothing but answering machine not good business not a way to run a business never again will I do business with Albany rv never ever ever ever again read more

I wish I had searched reviews BEFORE buying from Albany RV. Now all I can do is add my name to the list of dissatisfied customers. The sales department and the finance department were great when we were ready to spend money. The prep and demo department did a horrendous job. Many things were not prepped and we had to teach our demo guy many things about the unit. When we arrived home with it (2 hours away) we did not have the correct keys to open any of the outside compartments, including the one with the leveling controls, meaning we could not unhook from our truck. We got that issue and a couple others resolved before our first camping trip. During our first trip we discovered some other minor issues that needed to be addressed. We were all set to drop the unit off and leave it for them to take care of and were told that we could not do that. We would need to make an appointment to have the unit looked at and diagnosed and then bring it back when any and all parts arrived. Being two hours away, this is not an option as it would require a minimum of two days of our time - we operate our own service business and can't just close at the drop of a hat. They have been extremely unaccommodating for the amount of money we spent. I highly recommend purchasing from someone else. The day that we picked up our unit, I was told by an employee that the owner wanted them to be selling 500 units per month. I guess if you can sell that much you don't need service to back it up. Ridiculous. Never again. Go elsewhere. read more

Prior to going to Albany RV to shop for a used unit we checked their reviews on line ... we should have stayed away. Our sales person JD was wonderful and spent several hours showing us around. We finally settled on a new unit and quickly put down a deposit on July 8. On July 9 the deposit hit my credit card and was received by Albany RV. They advised us that we might do better financing with the credit company they use. This should have been a red flag - a little double dibbing going on?? But we were very excited and ignored our inner voice. Our credit is excellent and we felt we would get a good rate. Well ... the Finance Manager, John came back with a higher than anticipated interest rate and he was a little condescending when he advised that our credit rating wasn't as high as we thought (it is excellent but apparently not by their standards) and this was the best he could do! After some discussion we decided that it was better to buy used and not to buy from Albany RV. We called them within three days (July 13) and advised that the deal was off. I waited until Monday, July 18 to call and ask when we would get the refund. I was told that refunds are only done on Fridays. Interesting because I didn't get it on Friday, July 15!! Hmmm. I then got a call from some man in the Finance Department who had 20 questions about why we didn't want the unit. I really wasn't about to explain to him but he kept insisting as if he could badger me into buying the unit. I finally told him we found a nice, clean used unit and where going to purchase it. Well - today is Friday, July 22 and we still have not gotten our refund. And to make matters worse we have heard from a number of people we know that they were also treated badly and would never go there again!!! read more