Greetings! Ben arrived to my home on time, He was customer service friendly, And did a terrific job, he explained The problem perfectly, And did a overall great job,From beginning to end, I was so empressed with his customer service,And His knowledge of my HVAC, Thanks Ben For A Job Well Done!!! read more

My first appointment they were a no show no call to say running behind or to see if they could come later. If a company cannot respect my time and be considerate of that would never refer them to anyone. Now just hope they will refund my service fee immediately. read more

Beware of Blaze - Predatory Tactics and Zero Transparency If I could give zero stars, I would. We called Blaze because our AC went out, and they had great reviews on Google (wish we'd checked Yelp). When scheduling the appointment, they specifically asked what kind of AC unit we had. We told them exactly what it was. When they arrived, they immediately told us they don't work on our type of AC and that our only option was to replace the entire unit. Then came the real kicker: they launched into an hour-long, high-pressure sales pitch trying to sell us a $24,000 replacement system. We declined. But here's the part that really set us off: they charged us $185 for the privilege of sitting through their sales pitch, despite knowing from the start that they wouldn't (and couldn't) service our existing unit. This feels deceptive and predatory. If you're considering Blaze, I'd strongly encourage you to read their Yelp reviews before believing the Google hype. We left this experience feeling scammed, frustrated, and absolutely certain we'll never call them again. The good news? We called Hawley Heating & Air and got a fantastic unit installed for $10,000, less than half of what Blaze tried to push on us, with zero games, zero pressure, and actual professionalism. Save yourself the frustration. Skip Blaze. Call Hawley. read more

Rick went above and beyond with answering all my questions, helping me with picking out all the right equipment for my projects and the actual work was top notch. He cleaned up afterwards, was respectful and polite. He made sure I was satisfied with each piece of the project and made adjustments without any difficulty. 5 stars!! read more

This company does legalized theft! They charged$1300 for a $75part that retailed on Amazon to install. Hence $700 labor for less than 2 hours work for total $2000 service call.They estimated and charged us for 4 hours when they knew it took only 2 hours at most.BLAZE could not tell me the labor cost for the job but to say the service technician was efficient! I say the the service technician padded the job SINCE THEY WORK on COMMISSION! Service technician KNEW this was not a 4 hour job! Blaze literally can bill out 16 hours of work in an 8 hour day. This is a legal way of stealing. STAY AWAY from this company... get others quotes see for yourself how bad they are with service call. Forget customer service/ Manager they could care less about your grievances. Manager has no skills with handling a complaint. They are totally driven by money. Rich read more

We had Ben out today, we were treated with honesty and respect. He was extremely helpful. It was a blessing that he was able to come out the same day. They gave us a great deal and they also honor our Veterans. Thank you so much. read more

My experience with Blaze began one year ago as an emergency call when my water heater failed on a Saturday morning. Out of seven or eight calls, Blaze was the only service provider to return my phone call. Their service technician Dwayne showed up in a couple of hours and by sundown. I had hot water. Over the past year I have requested Blaze to send Dwayne to my house three other times including today for various plumbing issues. All issues have been resolved to my satisfaction and if another plumbing issue arises, I will request Dwayne again. I will admit I pay more for Blaze than I actually want to and if I really searched, could probably get the work done for less, but Blazes' quick service response won my loyalty. read more

Holden Crickmore, was very professional he called to let me know how soon he would hear. One he got here he introduced himself and his company. He asked me questions about the problem , then he told me he's going to check out everything. He did came back and explained to me what happen. He fixed it and explained what he did. He did a great job? Thank you Holden! read more

Excellent Professional Service! I was so impressed with the Technician's willingness to share his opinion of my System! Very Pleasant on a busy day of the year prior to a National Holiday! read more

Hamid King is an excellent resource for Blaze. He has a pleasant personality and was professional in every sense of the word. He was quick and efficient. He addressed questions with knowledgeable answers. Our entire experience in this recent plumbing episode with Blaze, formerly Horizon, was exceptional. From the initial call to "in transit" updates was terrific. Thanks to all of you for good weekend experience. George Hogshead read more

Holden was my technician and he was knowledgeable and polite. Will definitely use Blaze for any HVAC issues!

Never told me the price and what needed to be repaired. What unit I want repaired. If I had a choice I would have the down stairs united fixed not the upstairs fixed no one goes up there. You should teach your people to give a price and what is wrong. I never saw a part he removed. read more

I would highly avoid this company. After purchasing a membership ~2 years ago, which includes a yearly plumbing, HVAC, and electrical inspection and "jump the line" prioritization when making a house call, we have had to jump through HOOPS to get any appointment scheduled and fulfilled. Most recently, our yearly plumbing inspection was cancelled same-day and rescheduled 3 different times, with the latest scheduled appointment accompanied with no-showing during the scheduled block of time, no call to reschedule, etc. I had to call the company myself to ask where they were and then was told "we got busy with other calls so can't make it today". We recently had a plumbing issue so called to get a tech out to take a look. Was told "we'll call you back with an ETA" and never did. It took me 3 times of reaching out (with each call ending with "we'll call you back with an ETA") to realize no one was coming. Needless to say, save your money and do NOT buy a membership with this company. You won't benefit one bit... read more

Terrible installation and service. Never use them ...................... theynrefuse ti come out an fix their mess. I had.to contact another company .. for a check on the unit. ​ read more

Brandon did a great job with our plumbing issue. Got to the bottom of it very quickly at a very reasonable price. Would definitely recommend! read more

Dwane was out in a timely manor and went above and beyond to get my drain line clear after I had another company out a few weeks ago and they failed to completely clear it. Highly recommend Blaze & Dwane! read more

Beware!! I spent 50k on two units just over a year ago. They have not worked correctly for more than 30 days at a time. It started with failing county inspections multiple times. They care more about the sale than you getting a quality product. I supposedly have their "top of the line". Everyone has been friendly, but no one is able to keep the system going. Extremely frustrated with service quality and lack of concern. read more

Thomas was our tech and he was on time, courteous and friendly. He completed the job and thanked me and told me to have a good weekend. We've always had great experiences with Horizon and now Blaze. read more

Devon Pearson is very professional, experienced and knowledgeable. He explained everything in detail and was transparent about the price he was charging. He worked hard and was creative, efficient. Highly recommend him and Blaze. read more

The electrical service was good; however getting a copy of the invoice took 3 tries and weeks later I cannot get a copy of the warranty. Poor response to customers. Will not use again. read more

The project was great from start to finish. The guys arrived on time and waisted no time. They replaced my 4ton gas pack unit and all ductwork. They stayed until 9pm to assure my family was able to have air conditioning . I am truly appreciative of their hard-work, professionalism, and cleanliness. Thank you! read more

Slimy, dishonest company. I bought a brand new system from them in 2020, no problems there. However it went out this week. On Tuesday I called to make an appointment for this afternoon (Thursday). I stayed home from work in preparation for my appointment. I get a text this morning asking me what day NEXT WEEK I can reschedule. I called and spoke to Michelle, who was very nice and apologetic, however she said there wasn't anything she could do. Apparently, they'll bump non-members, even if they're having an emergency like I am, and even though I spent thousands of dollars with them a couple of years ago, to get to members first. This is so slimy, unprofessional, and dishonest, that they made my appointment just to bump me the day of, after there's nothing else I can do. First off, they should've kept my appointment that I made two days prior. But, if they couldn't get to me, they should've let me know yesterday so I could have gone into the office. Also, their whole "membership" just seems slimy to me altogether. Why would I need two free visits a year, if they installed my HVAC correctly? Like are they anticipating (and hoping??) that my HVAC busts? I shouldn't need to pay more, to keep the appointment I made days ago, just so you can bump me for someone who is paying $256/year to be a "member." If they are going to have this slimy membership, shouldn't I get free membership if I paid thousands of dollars a couple of years ago for a brand new system? Overall very disappointed. read more

Ben Steffey came to diagnose an intermittent problem that caused system shutdown. From daily to Weekly to Monthly. Ben rewired connections to board in fan unit housing and outside at the compressor. WE will see if this solved the problem. Ben was very personable. read more

Worst system ever. System doesn't cool to temperature and never stops running. Only stops when I turn it off. Even if it cools to temperature still keeps running. Electric bill is high. Wish I would have bought from someone else. System is under warranty but is never fixed. Service man came out before and replaced thermostat but still doing same thing. Not sure if they know what there doing or just a bad system. read more

First scheduled visit (9am - 12PM) , no one showed up. I eventually called at 3:30 in the afternoon. Person on the phone was very polite and apologetic. Rescheduled for another day. When that day came I was called this time but told they could not make it that day and need to reschedule for the following week - that's now two days of my schedule being effected (very inconvenient for a number of reasons, the main one is the delay effects another contractor coming out after the electrical is dealt with - I can say he was not happy I cancelled him twice, to the point he wants to charge me. Bottom line I cancelled Blaze and calling someone else. If you're calling them be sure to get some level of commitment but then basically don't count on them showing up that day. read more

I had a plumming appointment set-up and they never showed up. Never called. Waisted my whole day. RUN FROM THIS COMPANY.

John came out last week to check my plumbing system. He was on time and very professional. He did a thorough inspection and went over his report with me. Very satisfied with the service read more

This company has been overcharging and disappointing me since January. Their latest failure to provide ethical, professional service involved an incomplete and therefore incorrect diagnosis, offer of a faulty solution that would have cost more than double the authentic repair (which happened three hours following their failure), and a harassing phone call from office staff accusing me of harassing the tech. Bottom line: they will treat you like dirt and cheat you if you let them. Call someone else. read more

Blaze Heating, Cooling, Electrical & Plumbing - Triad - The failure begins when they arrive 1.8 hours before scheduled appointment. - Heating & Air Conditioning/HVAC Near Me - Greensboro, North Carolina

Chuck checked our electrical setup after installation of the new air and furnace. We were impressed with his thoroughness and knowledge.

Pricing appears really high compared to Blaze's competitors. Although our service tech was very personable, there is something sketchy about Blaze's business model. read more

We just purchased a new heating and air system from Blaze and we were thrilled with their quality of work. Special shout out to Cody but the entire team did excellent work. I highly recommend this company. read more

Very friendly but extremely incompetent when it came to being able to deliver what they promised. I paid ALOT of money for something they couldn't finish. Spent a lot of time working with Durham city inspectors so that I could explain to the Blaze people what they needed to do because they refused to talk to the city inspectors themselves. They failed 5 inspections. I wasted so much time and money, and they did not even get the job done. I had to hire another electrician to finish the work so I could get the occupancy certificate. So many excuses, so much false information that ended up being refuted by city inspectors. If you need basic maintenance, maybe they are fine. But for any renovation work, stay away. Was honestly asked by city inspectors to share my story on Yelp and similiar feedback platforms. They were appalled. read more

We had Blaze come out a few months back because a couple lights and outlets weren't working in my kitchen. A nice guy comes out, walks around, finally comes and sits down and tells us that my house is old, they're not allowed to touch any older electrical stuff and that he worked up a proposal for $15,000 to rewire my house. I cried, freaked out, the works. It was an $8 fix. We called a buddy who came out here and found that we had a small electrical panel inside my corner cabinet that still uses glass fuses and one was blown. Half my kitchen runs on a breaker box outside (which we had originally thought was the problem) and the other half runs off this older panel. So I guess that's the "old electric system" they're referring to but old houses exist. My house is up to code when an inspector comes out. If Blaze is only allowed to work on the newest electric and plumbing then they should put that on their website so us folks with older homes can avoid them. Fast forward a few months and our AC unit kicks the dirt. It was old, we knew it was coming, no big deal. I actually completely forgot that we had used Blaze heating and air and in our haste, I accidentally called them again. It wasn't until their orange and purple van pulled up that I realized my mistake. Another super nice guy walked in, walked around, comes and sits down with his iPad thing and gives us a few proposals. He recommends that we change the size of our ductwork as well and has a proposal for almost $13k which only came with a one year warranty. The unit this guy really wanted to sell us because it's their "deluxe" package with 10 year parts and labor warranty was $18,000. For a new AC. For a 940 square foot house. I actually laughed. We excused him, told him not to waste his breath anymore. We called Gentry Air in Greensboro, an estimator came out that day. Surprise! We do not need new ductwork and they're replacing our entire unit with a brand new one for $8,300. And guess what else? It also comes with a ten year warranty and all the other fancy warranties Blaze came with. This company is a scam. I feel terrible for anyone who feels like they're in a bind and don't have options and end up going with this company. Call a small local company around you and don't waste your time or money on this place. They've tried to scam me out of over $31,000 just in the last few months for things that we ended up fixing for $8,308. They'll flip around their iPad and try to up charge you $10,000+ over what other companies will and tell you that it's because theirs comes with such great warranties...every other company has the exact same warranties. Don't be fooled and don't spend your hard earned money with them. I highly recommend Gentry Air in Greensboro. The owners are honest, straight forward and will take care of you like a business should! read more

Absolutely piracy. Your technician stood under my roof, put ten toes in the ground, looked me dead in the eye, and demanded $700.00 to replace a plastic thermostat, and then refused to provide an itemized list for parts and labor. How many people have you all cheated out of hundreds, if not thousands of dollars for effort you didn't make and costs you didn't incur? read more

be very careful before allowing them on your property. Signature move report your current property to county to offer you a truly exorbitant solution for problem that allegedly is code related. As if window units don't exist. They prey on elderly. They bring others to job without your permission. Work continues to leak. read more

Dalton lied trying up sell me on all my electrical. Said the more I spend the cheaper it becomes. Just want some outlets and light switches change. He quoted $5400.00 and that was with $500.00 off. What a dishonest person and company. read more

Great company to work with. Very responsive, good communication and timely service. Kyair, in particular, was very knowledgeable and skilled and wonderful to work with. read more

USE A DIFFERENT BUSINESS IF YOU HAVE A QUICK FIX. I had a GFI outlet that went bad. I called my usual electrician I use first, and he quoted me $50 for the whole job. Unfortunately, he couldn't make it out until tomorrow, and I needed the outlet replaced immediately. I called blaze and they had a technician 10 minutes away from my house. THE GUY WAS HERE FOR LESS THAN 10 MINUTES AND CHARGED ME $310 FOR A GFI OUTLET, then tried to sell me on a bunch of membership nonsense for my HVAC. Don't use blaze unless one of your hobbies are burning your money in your fireplace on the weekends. Thank God I used cash and didn't give these people my credit card. Who knows what would have been charged. read more

To be fair, the technician was prompt and professional. I was charged $617.00 for a meter that after doing some research, I learned we did not need. Expensive lesson. In addition they quoted $950.00 to install 2 toilets, and we were supposed to provided the toilets. Utterly ridiculous, we called another local quality plumber who charged $300, installed them promptly and were very professional. This company will overcharge, attempt to "sell" you parts and services that you do not need, including a monthly plumbing and heating "membership" read more

I have used Blaze multiple times over the last few months for electrical work. Javier has always done a good job and I really like him a lot. However, the last two people to come out have overcharged and attempted to sell us service we don't need. Tara came out because we needed a thermostat moved. She was super nice and personable and told us about a wireless thermostat that wouldn't require holes in our walls but it was $1000. I was shocked. I called the manager to ask about why it was so expensive and if I could see a receipt for their cost and he gave me the runaround about how it's a pro thermostat and you can't buy it online and no receipt. We got suckered and bought it. When Tara left the box it came in, I looked it up and could buy it multiple places for $125-150. I feel so scammed by someone who seemed so trustworthy. Recently we had an outlet issue and called for Javier. They sent someone else who fixed the issue (although we are still having some problems with it) and he took it upon himself to inspect our home's electrical. He told us there was a big issue with the wrong wiring and our power boxes should be replaced at the cost of $7,200. Having already felt robbed by them, I called a home inspector with an electrical license with nothing to gain by selling us anything. Turns out the only issue is Duke Energy's wires to the house are old and only they can fix that. I'm so upset because our initial experiences with them (Javier) were good. But now I can't trust anything they say. I'm finding someplace else. read more