Avoid this vendor at all costs. I ordered a cream clock in May of 2013. I was sent a black clock and informed Derek Demetrius (the owner) immediately. He told me that I had been sent an email informing me that the cream clocks were out of stock and that I would be sent a black clock instead. I never received any such email, and this was the first of many such lies to come. The vendor agreed to have the item picked up and said he would refund the cost. However, it took until November 2013 (6 months later) for the clock to be picked up (it was very large and heavy and I was not prepared to pay the cost of returning it myself). It is now January 2014 and I still have not received my refund of over £200. Over the past 8 months I have sent Derek Demetrius over 40 emails and have called him numerous times. Each time he has either said he would look into it and get back to me (which he never did) or he would give me yet another excuse. I am now over £200 out of pocket and have wasted an inordinate amount of time. The latest excuse was that he could not return the money to my Visa card because the account had been closed. He then said that he would transfer the money directly to my bank account but it has still not arrived, despite me stating that I wanted it today. I will be contacting trading standards about this company in the morning. read more