Paul Milligan, their CEO, was very unprofessional and not at all customer focused. They recently changed their policy regarding the dolphin swim. You used to get a partial refund if you didn't end up swimming (because there were no active pods). But now you just get a voucher for their nature cruise. Totally useless if you are visiting NZ (5 out of the 6 of the people on the tour were not from NZ). We asked if they could instead provide another dolphin swim tour. Paul said no and laughed in our faces. Don't give this crook your money. read more