Dr Law is the most energetic eloquent physician I've ever met. She is utterly empathetic and ready…read moreto explain everything you need to know. She comes up with exact analogies sincerely and easily while still being open minded and with an open heart.

There aren't enough words in the dictionary for me to describe how wonderful, professional,…read morepatient, and attuned Dr. Lisa Law is. Let me break down my few years of experience as thoroughly as I possibly can. Waiting area - Incredibly clean, comfortable and spacious, allowing patients to feel safe waiting for their appointment with enough space between them that you don't feel like you're on top of one another. They have a little fan, usb outlets to charge phones, water dispenser, and candies for little kiddies that may accompany their parents (or for adults with a sweet tooth :p). It's what an ideal waiting room should look like! Receptionist - a mixture of American born Chinese receptionists that speak mandarin, English, and Cantonese (possibly more dialects but I'm unsure). They are friendly and kind, welcoming patients as best as they can. No complaints whatsoever! Ophthalmologist assistants - quick, kind, and thorough with their examinations. They are friendly and welcoming as well, for you can see them all put their best efforts in assisting Dr. Lisa Law as much as they can! Dr. Lisa Law - a very sweet, thorough, friendly, kind, warm, and professional Ophthamologist who tries her very best to provide a comprehensive examination and diagnosis to help improve your quality of life. She is often running on overdrive and because she cares so much for each of her patients, she may appear a bit anxious and talk at a quick pace, but that's only because she wants to use as much of her valuable time on you as possible! She has an aura that really helps alleviate any anxiety that her patients often come into her office with; maybe she's encapsulating the anxiety so her patients doesn't have to :p I definitely would not choose any other Ophthamologist than Dr. Lisa Law and I hope you will at least give her a chance (: I'm sure you'll love her attitude, personality, and care as much as her many patients do! Thank you for reading and good luck! Your eyes are important to read more reviews!

Getting eyes checked Getting my left eye cataract fixed…read more Great doctor Go to see him Very nice and friendly

Our friend went in for an eye exam. She doesn't speak English well and is on Medicaid-subsidized…read moreinsurance. They charged her a co-pay with her insurance company. But they refused to provide her the results of the exam without an additional $75. I spoke to them and their story made no sense whatsoever. They would immediately provide the results by email for $75 but -- due to HIPPA -- would require 3 weeks and a pile of paperwork to provide everything but the actual prescription. They called the $75 a "refraction fee" but it's actually a junk fee. It's also illegal to refuse to provide medical records under NYS 18(2). If their plan was to upsell $5-10,000 of Lazik procedures to a person whose family earns below 107% of the poverty line, it was a stupid plan and it was cruel. Don't do business with them.

Very disappointing experience…read more Before arriving, I called to inform the office that I would be running late and specifically asked if I would still be able to see the doctor. I was told that it would not be a problem. However, when I arrived, I was suddenly told that I would need to reschedule. No one contacted me in advance even though they were aware that I might be late. According to the hospital's appointment system, the visit is listed as 15 minutes. When I arrived, I was unexpectedly told that the appointment would take 2 hours, yet no one could clearly explain why. If the appointment actually requires two hours, it raises the question of why I could not be seen the same day after confirming my arrival. The 15-minute late policy does not seem to be applied consistently, and there appeared to be little effort to help or find a reasonable solution. While trying to understand the situation, I asked several polite questions but unfortunately did not receive clear answers. At one point I briefly took a photo of the area, making sure not to photograph any patients or front desk staff. I was then told that photography is not allowed due to a sign prohibiting it, however no such sign was visible anywhere. Overall, the experience felt very disorganized and unhelpful. I remained polite throughout the entire interaction and simply wanted clarification, but none was provided.

Michelle Lee is quite frankly one of the worst medical professionals I have ever dealt with in…read moreNYC. After she was paid an outrageous fee, she was totally unresponsive to any follow up calls. Her supposed voice mall did not indicate that I was leaving a message for her and I never heard from her . She failed to explain why certain services that I believe were duplicative were being done and billed . The new lenses she provided failed to correct the issues for which I had seen her. It is a shame that the excellent services provided by Weill Cornell Eye Associates has had someone like this on their staff. I am under the impression she has left the organization.

Very clean offices, especially with Covid still being an active threat. The staff was very…read moreefficient and timely. Sherri, the surgical coordinator was beyond helpful from start to finish. She answered every question and I could not have asked for a better representative to help guide me throughout this optical adventure. Dr. Koster effortlessly and humorously did the procedure, which was only 10 minutes time. I instantly had visible results. After a week of recovery, I could not be happier with the current state of my vision as it improves even more daily. Even the check up was a pleasent experience due to Sherri and the welcoming staff. By far one of the best decisions and best staff I could have ever hoped for. Life changing to say the least. Overall great experience, great environment, staff and I owe it an to Sherri and Dr. Koster.

TLDR: Hostile, unprofessional doctor who publicly berated patient. Potentially discriminatory…read morebehavior. AVOID. During a routine eye exam with Dr. Koster, I experienced concerning unprofessional behavior. When I mentioned having vision correction surgery 14 months prior in another country and asked about my current eye health, Dr. Koster immediately became dismissive, stating "you know, I don't do post op care for other people" and ended the appointment without answering any of my questions. By his logic, if his own patients move to another country, they would never be able to seek routine eye care from a local doctor. No surgeon, including himself I'm sure, provides post-op care indefinitely, especially for patients who relocate to a different country more than a year after their procedure. When I requested my exam results at the front desk (as none of my questions were answered), Dr. Koster followed me into the hallway and publicly berated me in front of staff and other patients, repeatedly yelling "WHY DID YOU GET SURGERY IN ANOTHER COUNTRY? WHY AREN'T YOU GOING TO THEM FOR FOLLOW UP? WHY DID YOU GET SURGERY IN A COUNTRY YOU DON'T LIVE IN? YOU SHOULD HAVE GOTTEN SURGERY WHERE YOU LIVE." His aggressive behavior and elevated tone made me extremely uncomfortable, especially as I was simply seeking a routine eye exam as a new patient. The level of hostility in his response was so disproportionate that I found myself wondering if his reaction was influenced by my age, gender, or ethnicity. I attempted to address this incident by contacting the office manager, Nicole, who apologized and offered to refer me to another doctor in the practice. However, my primary concern was Dr. Koster's unprofessional conduct, for which I never received acknowledgment or apology despite my attempts to resolve the matter privately. The practice's phone lines are managed by a shared services call center, making it extremely difficult to reach them directly. I ultimately decided not to pursue the matter further, but patients should be aware that they may encounter extremely unprofessional treatment at this practice. Patients deserve respectful and professional medical care regardless of their medical history or where they previously received treatment.

Dr Ronald Gentile…read more  My 94-year-old mom had visited a series of ophthalmologists' in a frustrating and unsuccessful attempt to restore her vision and prevent possible blindness.  Finally, we were referred to Dr Gentile who not only restored her vision to 20/20 but her self-confidence as well.  She now watches TV and read books as if she were many years younger.  Dr Gentile's skill, professionalism and dedication made all the difference in both our lives and our family and we will be eternally grateful to him.

No matter how much Dr. Ronald Gentile is praised and admired, it will not be enough, he is simply…read morethe best of the best! I consider myself very lucky to have met him, indeed, I am sure that each of his patients is lucky - whether they realize it or not, each of them is in reliable, professional hands. Yes, this is high professionalism, knowledge, attentiveness, thoroughness in the examination, and at the same time simplicity, warmth and accessibility - what more can you want from a doctor who has the patient's vision in his hands? Thank you doctor for being you! You are a star!

Nice office for sure but they seem more interested in getting me a new pair of glasses than curing…read moremy eye issue. Wouldn't be back as didn't help me much anyway and it's been a couple of months.

I initially found Dr. Hayashi listed under my insurance on Zocdoc but found her practice to be very…read moremodern, clean, light filled and professional. I am familiar with how most ophthalmology workflows are, and found her office to be very streamlined. She even asked if I needed to leave at any time so that she could expedite the process and left ample room for questions. Ophthalmology visits can be difficult and long at times due to the amount of testing and diagnostics that the technicians and doctors have to do. They offered samples for contacts for free, allowed me to take any other samples home, emailed me my RX, and sent all my information to my primary care physician and any other providers that I needed to see. I highly recommend Dr. Hayashi's practice to anyone who is seeking comprehensive eye care. I do believe they do refractions and you can pick out glasses and contacts. However, I was here for a medical necessary eye health exam so I didn't utilize that. The space is HUGE and there are many rooms. I believe they also speak Japanese, and seem to cater to a lot of Japanese patients. Regardless, anyone who can come here, should.

I just wanted to add that 2nd eye was done and i am very happy. Ok eyes not perfect but every…read moredoctor i have seen has said that my RK was very very agressive (done back in 1993). This caused complications .. but my eyesight while not perfect is as good as it was when i was wearing glasses. His staff was wonderful as was the surgical center (both the facility and staff). Also a shout out to Tamika and Evon .. for making the process smooth and getting me the best results i could hope for.

Associate Ophthalmologists sneaky exam practices and thus billing inappropriateness are terrible…read morepractices. Came for a simple eye exam, low power glasses, I had vision insurance that covered it and this office and doc were in the network. Got bill in mail for $ 569. When I called and asked why they sent me the medical bill versus charging vision insurance office front desk was extremely arrogant and not once had forwarded me to the Billing person. I told them this was an inaccurate billing. I had asked them repeatedly to submit appropriately under vision insurance, which they had never followed through on. Never got a clarification on why they failed to bill my vision insurance under which my eye exam was covered BUT to this day doc insist I pay them directly $569 as they billed exam through my medical insurance with high out of pocket deductible.

I was recommended to go to NYC Retina , I called and asked to make an appointment with one of the…read moreophthalmologists , the person answering the phone did not know that retinal specialists ARE dr's of ophthalmology.... HE WAS A COMPLETE IDIOT . I tried to just make an appointment , this idiot who did not know anything wanted to know about my condition . Very bad . which I will relate to referring doctor.

Amazing experience! I was referred to Dr. Jonathan Feistmann by Dr. Michelle Penshorn - to get a…read moresecond opinion on if I need lattice degeneration surgery. Turns out I do/did for both eyes. That was on 2/27. My first appointment (right eye) was two days later on 2/29, and my next appointment (left eye) is tomorrow, 3/5. Talk about fitting me into the schedule in such a timely manner, not to mention the procedure itself was straight-forward, fast, and pain-free. No recovery time at all. Dr. Feistmann is friendly, easy to talk to, and engaged. He is clearly a professional who knows what he's doing, and I would highly recommend him for your retina needs. Thanks very much!

Dr Raviv came highly recommended from another doctor and he performed surgery after collecting a…read more15k fee. He was professional. However you will interact with him very little after the surgery and when I asked the other physicians they told me 80% had side effects post surgery. If anything the feedback I have heard about myself is that I'm too nice. So when one of their staff members yelled and hung up on me I was shocked. I called to speak with any doctor so they could know what their staff was doing and the doctors are not interested. They know exactly what's going on. If you make an appointment ask yourself 2 things: 1. why is there a security door that is completely opaque? I've never seen that in a doctor's office? 2. look carefully through the reviews and see if anyone else finds the staff "obnoxious" etc Getting the surgery is important but chances are you will have to return many times and I'm not that old.

I went to see Dr Tal Raviv for a consultation in July 25, following a cataract procedure (with…read moreanother surgeon, in April 24) from which my eye never recovered. Dr. Raviv seemed annoyed. He checked my eye and said he sees nothing wrong, and asked annoyingly "why are you here?" explaining he was an "eye surgeon" and recommended I consult with my "regular eye doctor". On his rushed exit to the next patient, he mentioned some eye drops but didn't bother to write a prescription. (no time to waste) Not a nice experience. Of course I received a nice bill for the tests my insurance did not cover.

I give Dr. Shepps a (provisional since the healing is still not complete after almost three weeks)…read morefour star review for competence, and one star or lower for everything else. It pains me to write a negative review for Dr. Shepps, whom I have no doubt is highly skilled at the laser surgery he performed on each of my eyes for cataracts. However, his bedside manner (at least with me) was absolutely awful, almost reportable, from the rushed and impatient moments in the office both from him and his staff and the downright tantrums I was subjected to when I experienced legitimate post-surgery complications (hopefully to be resolved elsewhere). To start with, the office was incredibly stressed and rushed. (One exception was Yvonne, who deserves kudos for both kindness and competence.) The first tester was glum and barely looked at me to establish a minimum human connection. The second tester was incredibly rushed and was literally halfway out the door before I could ask a simple question. Shepps was also very rushed in the same way. The day of the first surgery, I had second thoughts about whether I wanted the surgeries to make it so I could see near or far without glasses. One would mean no glasses for distance, a cosmetic choice my wife favored. After acting incredibly put out and telling me that "either way, I'm no Charlton Heston anyway," he was rough and pouty and brusque setting me up for the procedure, yanking my head here and there to put me in position. Of course I wanted to be in the right position, but it felt purposefully punitive. I come from a medical family and I understand the need to stay focused, but switching the numbers took two minutes on the computer, and his attitude was very rude. After the second surgery, I had some worrisome symptoms I had not been forewarned about - a strobe light effect whenever I entered brighter light, and a spontaneous "circle" in my peripheral field like those old 1920s movies when they try to mimic binocular vision. I called his office four times over a week requesting a very brief callback about it with Dr. Shepps. He never called me, but finally sent his non-medically trained assistant after the fourth call, who (understandably) could not address my concerns. I was told he was too busy to call. But honestly I should have been one of the patients he was busy with. Through her, he sent me to a retina specialist who was very helpful. However I still wanted to connect briefly with Shepps himself, as he was, after all, the surgeon. Ti his credit, he did finally call me with a very irritated tone the next day while I was driving; he was with his family and I told him I appreciated the effort. I never got to speak. Just a wall of words that did not directly address what I wanted to talk with him about; this was understandable, since he never heard from directly what the issues were! Finally, I asked him politely to please slow down and give me a moment to express my words myself. That's when he became beside himself with rage! He shouted, he was abusive, and my very reasonable request, stated calmly, still went unanswered. For a moment I held the phone up so my companion (who had overheard my end of the conversation) could hear. My friend's reaction was also shocked-- "horrible, just horrible" in his word. I told Dr. Shepps I coud not continue the conversation until he took a breath and calmed down and simply listened for a moment. He did not, and eventually, I had to hang up, shaking and deeply upset. Again, I am sure he is brilliant, but my experience of Dr. Shepps was as a caricature of the arrogant surgeon, coupled with a lack of emotional dysregulation that borders on malpractice. I admire doctors and a negative or even a neutral review from me is exceedingly rare. They have a tough job with lots at stake, but this was beyond the pale. I cancelled my two follow-up appointments and am making appointments with calmer, similarly competent doctors. I feel for the guy, but all I can say (at this remove) is "SHEESH!"

Dr Shepps is a great eye doctor. He takes time to provide detailed information and patiently…read moreanswers questions. He is knowledgeable, thorough and he cares. His office is immaculate and up to date. Highly recommended!