Keith helped me close on my house after another lender dropped the ball…read more I was in the middle of purchasing a home and was using another lender when I received a call that there was a problem with my mortgage application. I am a veteran and was using my benefits to get a VA loan. The loan officer said that after reviewing my tax returns, they could no longer do the loan. I had asked this loan officer to review my tax returns prior to finding a house because I am self employed and I know that sometimes lenders get picky with self employed people. Well long story short, here it was a few weeks before closing and now suddenly there is a problem with how they are calculating my income! Apparently the loan officer either calculated my income incorrectly or did not know his own bank's rules. My accountant had given me Keith's name previously but I didn't call him at first because I had already applied with the other lender. I called him and explained the situation and I am glad I did. He was able to work up an approval based on the same income paperwork I gave the previous bank, he said it was because he has lenders that do not add their own stricter guidelines on top of the VA rules. They just follow the VA rules as they are written. I was also impressed about how he kept me in the loop as to how things were progressing. He was always available and answered all my questions. We were able to get the appraisal transferred from the other lender and all of the paperwork completed quickly. We ended up closing on time. He helped make a stressful situation less stressful. I would recommend Keith to anyone looking for a mortgage. I recommended one of my friends to call him recently.

I got in touch with Keith after reading an article he had written about first time homebuyers. I…read moreshopped around with banks to check mortgage rates for about a week and the rate he gave me was the lowest. He guided me through the entire mortgage process and ran through the numbers with me on a lot of houses to let me know the payments and the amount I would need for closing. I know I had a lot of questions and probably was kind of nervous about buying my first house but he was always patient and informative. His calm nature made me feel calmer. The whole process went smoothly from start to finish and wouldn't hesitate to use his company for my mortgage again. I told my brother to call Keith to help him buy a house and my brother says he agrees that everything is going well with his home purchase too.

After a failed attempt to get a mortgage with a large nation-wide bank, Jim stepped in and saved…read morethe day. We were trying to buy a second home in Pittsburgh and after six weeks of going through the mortgage application process, our bank of over 30 years told us days before the closing that the property did not qualify as a second home and that they would not consider a mortgage for a condo as an "investment property". We were on contract and were left hanging by our bank. That is where Jim Martin comes in. Our real estate agent suggested we contact Jim and from the start, Jim had a can-do attitude and worked with use to get the loan we needed. We were in constant contact, and Jim was super responsive, even replying to email and text message after normal hours. He made it a point to give us rates daily as we were working to lock in a rate and pretty much held our hand throughout the process. It was a much better experience than what we received from our own bank and our only regret is that we wasted time with our bank and didn't go to Jim first. You will not be sorry with Jim as your mortgage loan officer.

Jim's knowledge and availability were key to making our home purchase a reality. I do not know how…read morewe could have gotten through the process without his aid. He was always there to answer our many questions and keep the process moving forward to its successful close. I highly recommend Jim.

If you're looking for a realtor that is knowledgeable and savvy without ever being pushy, who is…read moregenuinely kind without being fake, and someone who is a delight to be around but also is so organized and on top of things- Bobby West is that realtor! After a few months of working with Bobby, my husband & I have just closed on our first house in Pittsburgh (after relocating from out of state) and this experience has been infinitely easier with Bobby in our corner. He has great recommendations, I trust his opinions and he has a network of reliable contacts to share that have so far proven to be just as amazing as he is (financials, contractors, etc). The house that we ended up purchasing was one that we visited just before the open house was ending; this house that "might work" if we saw it in person ended up being exactly what we were looking for. The house was just listed and already had 3 offers on it, so my husband called Bobby at 5p on a Sunday to ask if it might be possible to submit our best offer before the 7p deadline that day. Bobby worked with our financial contact (who was also amazing, and who he recommended) to get the offer paperwork to us immediately and because of their fast teamwork, we were able to get the house that we really wanted on such short notice! It's also worth mentioning that we went to several open houses over the past few months, and all of the hosting realtors knew who Bobby was and they all had nothing but the best things to say about him. Bobby is a true asset to the community and everything he does is with the best of intentions. Also, since home buying is (often) an emotional and stressful internal experience, it helps to work with someone who has a calming and empathetic approach to their relations. This was something I immediately noticed when I met Bobby, and for such a large and costly decision taking place (this is true for anxious people especially), this reassuring demeanor really helps you to feel supported during the entire home buying process. These are just some of the reasons that I would recommend Bobby to anyone who is looking for a realtor. He is just the best!

We worked with Scott Boni out of the Bobby West team and it was a fantastic experience. We will…read moredefinitely be recommending Scott and Bobby to anyone else looking to buy a home. Scott guided us through he whole process was very patient with us and explained everything without over explaining. He helped us at every step of the way was always quick to reply and easy to contact and kept us informed. Scott also had great contacts through him he helped us pick a quality mortgage broker, home inspector and everything else we needed for the process. Scott was also extremely knowledgeable about the houses we toured and was able to point out things I never would have noticed or known to ask about. He was able to adapt as we figured out what kind of houses we were actually interested in and guide us to more like what we wanted. We toured a lot of houses and made two offers in our Journey and Scott was reassuring communicative and effective the entire way. Every weekend he would set us up to tour homes with an itinerary and a plan also including and getting us information on homes we found ourselves that we liked. Scott was a great Value as a realtor but more importantly to me he was just a very good person. I felt like i could trust him to actually have mine and my Wife's interests at heart. I never felt pressured by him and the man knew how to make us feel comfortable in the strange situation. He was easy to talk to without it ever feeling awkward or like an obligation even on our 10th or 12th house toured. He was fun to talk to while keeping us on track through all the tours and making good use of our time. He helped us weigh the pros and cons of the places we visited and helped us understand everything through his knowledge and experience. I'd highly recommend this group and Scott in particular if you are in the process of buying a house.

If I could give this 0 stars I would. Their ATMs are ALWAYS BROKEN or NOT WORKING. Drive thru and…read morethe walk up one. My money has gotten stuck several times in the drive thru ATM. Learned my lesson now by just walking in the building to make deposits. Avoid trying to use their machines at all costs.

Worst drive thru window but overall customer service reminded me of why I do not use this branch…read more I've been inside a few times each time waiting over a half hour for service. I try to use the other branch in Bethel Park near Wal Mart (would be your best option too if you have any time constraints). Hire more employees or have the Drive thru bank rep only service the drive thru because they can't do both and maintain customer service.

It's a small branch but centrally located to where my father lives. We had to do some business and…read morethe bankers could not be nicer or more helpful. You can do your banking online or on the Moble app. Parking can be tricky as it's ne t door to a Super Cuts and a Starbucks.

PNC bank has one good thing going for it. You can usually find a branch in another state. This is…read moreprobably the only reason why I keep one of my accounts there. I have a good relationship manager whom I meet with from time to time on financial matters. That's really all I can say on the plus side. On the negative side they pay very little interest. They charge you ridiculous fees when you are cashing in on IRAs or their investment accounts. I'm not referring to premature cashing when I refer to these areas. I really feel one is entitled to all of their own money when the situation arises but they don't do that. Again, however, they come in handy when I do travel because with their help I am usually able to find a branch in another state. My real rating would be 2/1/2 stars but I normally round up.

Tammy helped me purchase a home as a buyer's agent. She was extremely helpful throughout the buying…read moreprocess. She is very friendly, accomodating, and pleasant to work with. She recommended a mortgage broker who was able to beat the offers I had received from two other lenders and I ended up with a terrific interest rate with zero points. When the seller's agent was failing to communicate and the sellers reached out to Tammy, she answered their questions about the process and got them in touch with me. As a result, the sellers and I were able to work out the purchase of some of their personal items in addition to the home sale. The sellers were very appreciative of her assistance and expressed that to me multiple times. Whether you are buying or selling, I would highly recommend her.

We moved a few months ago to Pittsburgh and started looking for a house immediately. This was…read moreextremely daunting as we didn't know Pittsburgh and the areas at all. Throughout the entire process she was professional, knowledgeable, and trustworthy. She knows Pittsburgh inside and out, and was able to explain everything we needed to know (and more) to us with ease. She took our complete lack of real estate knowledge in stride and answered (honestly and candidly) every dumb question we could come up with. We instantly came to trust her instincts and she was always available when I would send her messages, and helped speed the whole process up and ensure everything closed on time. It's hard to image how we could have done this without her. Cannot recommend highly enough!!