they made a mistake on my order and wanted me to pay for shipping and a 15% restock fee. a bunch of scammers. disputed it with my bank so now they can deal with that. I wouldn't bother purchasing here more trouble than it's worth and poor quality products read more

Worst place to buy furniture from. Sent me the wrong bed, refused to rectify the situation by picking up the incorrect bed that they sent, then when I ship the bed back to them said that they wouldn't refund it. If I could give them zero stars, I would. DO NOT BUY FROM THIS PLACE, THEY ARE SCAMMERS. read more

They are the worst! Just like all the other reviews.. they sent me a damaged nightstand and now they want me to pay for the shipping back!! Who does that!?! This is how they are making their $!! Sending out damaged goods then hoping you don't pay to send it back so they can keep your money and you're stuck with junk! The rep on the phone was rude as well.. plus every time I asked to speak to a manager she was Never there.. nor would they give me her name!! They're running a scam business, stay clear!!!!!!! read more

I urge you to reconsider and avoid purchasing from this business. The furniture items are of very poor quality and defective, and they will not accept returns under any circumstances. read more

I purchased a Greenington Antares console table in Amber from Bison Office. When the table arrived, the package was heavily damaged with scratches to the leg of the furniture that was completely exposed. I refused the order and returned it. Then, they tried to get me to accept the damaged furniture for a small reduced price. I refused. They kept offering; I kept refusing. I finally asked to just cancel the order only to learn that they would charge me a shipping charge and restocking fee in order to cancel. So, I asked for a replacement. It arrived in fine condition but was a different finish color than what I'd ordered. I kept it so I wouldn't have to go through anything else with this company. The one star is for the customer service rep I spoke with on the phone when I'd call. She explained things carefully to me and was responsive and respectful. I certainly won't do business with this company again. Beware! read more

I ordered a sauna. I was given a date that it would be delivered. I was informed that I woukd receive a phone call to schedule delivery. We'll, Noone called. I called Bison office and was informed that they will not help me, I need to contact the freight company. I said then cancel my order, and I will order from a reputable company. They said they will charge me. So, they won't help me with my order, but will charge me to cancel it. So, BEWARE!!!!!! I attempted to contact the freight company. Only option is a contact form. No phone number. So, as of right now, I'm out $2000. Please, do not put yourself in the position I'm currently in. Avoid this company at all costs!!!!! read more

We ordered a desk and we received it with a cracked panel. The company refused to take it back or give a refund since it was outside of their 7 day window. We provided proof that I had brain surgery so Chris' priority was to take care of me and not build a desk and they didn't care. Terrible company. read more

i'm writing on every social media online platform I could this company is bogus what they promise you is not what they give you or what they do for you they act all nice so helpful oh yes but as soon as there's something wrong guess what guys it's your fault I asked my number one question what do you do when an item is wrong broken or damaged they said that they give you a label or they give a replacement or or fix the broken parts nowhere did they say that you pay for the shipping back if customers had to pay for damaged items to be shipped back nobody would do online shopping OK I ordered DECOR did I received it it was damaged I was honest with the company I said this did not happen in transit this happened at the warehouse you should take it up with them what did they do after sending pictures videos they offer me $40 it's a huge metal decor piece my friend does metal he said do you know how much money this would cost to fix even me as your friend it is not worth it he said damages would bang out for what so I paid money to the company I'm gonna pay money to this guy when I could've just went on another website more reliable than this one and got la super expensive one piece and what am I getting here once I declined their offer and I was honest with them I said this happened at the WAREHOUSE so you should take it up with them because they're sending out bad merchandise she comes back our claim was denied therefore you have to pay for the shipping back excuse me I'm sorry what did you just say so that's not what you told me when I asked you via email and that's not what your return policy says so now again you're making it up by yourself and I should learn my lesson because this happened to me once before with another company and that's why I don't buy from strange websites that are not common so if anyone read this realize that if you place an order and you get it damaged the chances of you paying for that crap to be sent back is at 100% restocking fee fee like I said go somewhere else save yourself the headache this is a bogus company they do not care about you or making it right they care about their money and only their money because they didn't even order a batch of pieces out so another piece could be damaged so they're like let her just pay for it for me to ship it back to these people gonna cost triple what I paid that's not my problem that's their problem like I said customers would never shop online if we pay for damage products to be sent back nobody does that if someone does please let me know but nobody send a damage item and makes a customer pay for it unless the customer broke it and I didn't break it very hard that happened in the warehouse with machinery and on the product floor manager who approved them to go out and then it goes out to people like us and then we get screwed read more

I ordered table from there and they send me damaged item and now i cant send it back cuz its more expensive to ship it back and they are not doing anything i paid 1200$ and they told me just keep it we will refun 300$ ! DO NOT BUY ANYTHING FROM HERE !!! they selling used product! Please read all reviews everybody complaining about that ! They have worst customer service they're not doing anything read more

I purchased some chairs but the tip forward when sitting down. The chairs base are badly design and someone fell. Never buy chairs from Bisonoffice. I think all their products are badly made and post lots of liability. read more

Land O Lakes Mini Moos Creamer Half and Half Cups 192 Count 54 fl oz Ordered thru Amazon on 12/20/18 product expiration date of 1/26/19. Didn't notice expiration date until after 30 days of product delivery and they would do nothing. read more

I called to query an excessively long ship date and the customer service agent was extremely rude and unhelpful. I placed my order four days ago and the in stock item I ordered is not going to ship for another week. Her suggestion was that I cancel my order. I think I'll do just that. read more

I would give no Stars if I could. The worst misleading and customer service company ever. The description on the items that I brought from the company was misleading and because of that, I wanted to return them. They told me that I had to pay for my shipping along with a 20% of a restocking fee. The items only costed $150.00. Shipping the items back would cost me $120.00. That's a total of $270.00. I would be only get backing $120.00 therefore I would be losing a $150.00... You be the judge does that make any sense at all?!?! Don't buy from them at all! read more