I loved the staff they were very helpful. The quality of the boots is amazing. Definitely the only…read moreplace I'll be buying boots from!'

Sad. People here lie. I found 3 pair of crocodile boots I loved. They only had my size in the…read morepartial croc boots, but the cording on one boot was tan, the other was black. They asked us to wait. While we waited the girls in the shop screamed as they saw a rat down the stairs. We waited more than 1/2 hour. They presented boots, I touched them and had black shoe dye on my hand. Same boots, touched up. For the purchase of 2 pair and a belt and our more than 90 minutes in the store waiting for sizes and the "new" dyed pair. They offered 3%. Sadly I walked away. Nobody understood the problem with the lie.

There is no better store in Mexico than El Palacio de Hierro. You are welcomed and treated with a…read morehigh end and amazing customer service. Definitely a red carpet treatment. .

I came to this fine department store back in springtime, while on a trip in Guadalajara with the…read moregirlfriend. She wanted to go shopping, and this became one of our several stops in Plaza Andares. El Palacio de Hierro is on par with Nordstroms back home. The store is nice, very well presented, and has an extensive selection of clothing and other items. The staff here is pleasant, and very attentive. They were able to guide us to exactly what we were looking for. While the girlfriend found the items she needed, I browsed the men's section. Their clothing selection is great, especially if you like darker hues like I do. Some brands you'll recognize from stores back in the US, and some you won't. For the latter, I've found quality in them, to include some brown dress shoes that I get complements on to this day. If you're in town in Guadalajara, and are looking to do some shopping, give this place a try.

Entered store to buy children's boots but received no greeting or assistance from staff. When I…read moreasked about boys' wide-width boots, the employee responded rudely. Due to poor customer service, I left without purchasing and bought the boots elsewher