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Billy's Road Rescue

3.0 (2 reviews)
Open • Open 24 hours

Services - Billy's Road Rescue

Commercial truck repair

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2 years ago

called to inquire about a service and got hung up on mid-sentence by the person who answered the call.

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Billy R.

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5 years ago

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Crash Champions Collision Repair Galleria

Crash Champions Collision Repair Galleria

(5 reviews)

Galleria/Uptown

1 Star - Only because I have to rate it…read more Avoid This Shop at All Costs I am beyond frustrated with the level of negligence and unprofessional behavior at this auto shop. What should have been a straightforward bumper and front-end issue turned into a nightmare of unnecessary dismantling, broken parts, and outright disrespect for my property. Without authorization from either the insurance company or the vehicle owner, this shop proceeded to tear apart my car. The original damage was limited to the bumper and front of the vehicle, yet they dismantled both the front passenger door and rear passenger-side door, breaking interior door components that had absolutely nothing to do with the initial damage. At no point was I informed they were doing this, nor did they ever receive approval to do so. To make matters worse, when the car was dropped off, only one rear fender molding was missing. When I retrieved the vehicle, both rear fender moldings were gone. No explanation. No accountability. Even after insurance explicitly stated they would not cover additional damages and the vehicle was supposed to be left untouched, this shop continued taking the car apart anyway. It is understood that the shop workers have to take parts of the car apart to view total repair needed but to take parts apart that have nothing to do with the repair is just disrespectful knowing that then they will refuse to put the car back together because the bumper was broken. That alone should be a massive red flag to anyone considering bringing their vehicle here. When I arrived to retrieve my car, they attempted to force me to tow it to a different location, even though it was not required. The situation escalated to the point where I had to involve law enforcement just to have my vehicle released. While I was there, another customer was also visibly upset, dealing with the same dismissive, incompetent, and unprofessional behavior from the staff. This shop is grossly negligent, lacks transparency, and shows zero respect for their customers or their property. Once it became clear they weren't going to get the job, their behavior turned petty and hostile. Whether through carelessness or intentional misconduct, parts were broken and went missing under their watch. Save yourself the stress, time, and potential loss of property. There are far better, more honest auto shops out there. This place is not one of them.

I've gone to this location a couple times and they have always taken such good care of me and in a…read moretimely manner - usually before the time they estimated - Javier and his team do such an awesome job with communication and when I got my car back it was spotless - paint is beautiful and it's running smoothly

Billy's Road Rescue - tires - Updated May 2026

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