RUDE RUDE ! The service department manager was very rude to me . She said I should pay for something that was under warranty on my vehicle. My Torque Converter went out at only 61k miles on my Ford Fusion . She said I had concrete under my skid plate . Which I'm pretty sure was there during the Transport to Billy Wood from Mexico because I have never purposefully driven in Wet Concrete. She made everything sound worse than it was and talked to me like I was stupid . Needless to say I will never buy another car from Billy Wood and Will Never Take my vehicle to get serviced There. read more

Great dealership. Great people. If you need a vehicle in the surrounding area, I strongly recommend them!

My husband and I just purchased a new Ford Escape from Billy Wood Ford in Jena. Je Mills was the most positive and upbeat sales consultant I've ever meet!!! Je, Craig,and Veronica all were a pleasure from start to finish!!!!! If your looking for a new or used car go let them help you get the car you want! Je, Craig and Veronica Love y'all. God Bless!!!! read more

the WORST experience I have ever encountered! this dealership should be closed down for lake of customer service and service department. The saleman I had did not keep one word of what he told me he would fix in the 2021 vehicle I purchas in 3/28/2023. I have never purchased a used vehicle and I never will again , no matter how long it takes me to be able to do that. as soon as I got in the car to test drive I noticed a small chip in windshield. salesman told me he would have that fixed. that was just one caae of him not keeping his word. i made 3 trips to dealership to have that done and NO, it never was repaired. the last visit they wanted to trade me an oil change for the fix in the chip. this dealership is 45 miles from my home. useless drives for me. also my tire pressure light has been in since I bought the car. they said they couldn't figure out what to do. ( I had noticed the car had two different brand tires on the car. now..... in 5/3/2023 my emission light came on and it has to go into dealership in town where I live. what was found..... 1. the air filter was missing from the car and the bix had never been out back together. I was told this was probably done back when car was inspected before sale 2. the different brand tires where on the wrong axles of the car cause the tire light not to go off . thank goodness for extended warranty. I had to pay $169.. out of pocket which I should have never had to pay if car had been properly checked out before it was sold to me. the people there need customer training in a bad way. the manager was extremely rude! the worst experience I have ever had! I would never recommend this dealership to anyone!!!! if I didn't have to select a star to be able to submit a review I would have selected non!!! Bernadette Ducote 160 Woodwind Dr Pineville, la 71360 read more

I just purchased a 2018 Ford Raptor from Billy Wood Ford with David James as my sales rep. I live in Southern California but did a search on Cars.com. and was so blessed to have found these guys. David answered all my questions and showed me the utmost courtesy and respect as a client. I spoke with Adam who is the sales manager and again was incredibly helpful and a no "BS" kinda attitude,not the stereotype "Car Guy".All of my documents were put together by Tony the Finance manager who again went above and beyond what I was expecting from my past dealings in dealerships. I received a call personally from Billy Wood (the owner) congratulating me on my purchase and thanked me for my business. I have purchased numerous cars in my life but I was blown away by this Dealership and can't say enough great things about them. This store gets it, I just wished one of us lived closer to the other.. GREAT JOB GUYS !! read more

This is by far my favorite encounter with a car dealership and I couldn't be more pleased with my purchase! David James is the best salesman! Thank you for everything! read more