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    Billy Fox - State Farm Insurance Agent

    1.0 (1 review)
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    Services - Billy Fox - State Farm Insurance Agent

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    5 years ago

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    Maloney & Ward Insurance Agency

    Maloney & Ward Insurance Agency

    (5 reviews)

    I took out an individual health insurance policy with Anthem through Maloney and Ward in the Spring…read moreof 2009. In the beginning my agent was helpful and assisted me in choosing the best policy for my needs budget. However, the service stopped there. When I gained group coverage through a new employer finally in 2010, I needed to cancel my individual policy. I called Mr. Ward and asked him what I needed to do. He could have just directed me to Anthem customer service but he said he'd handle everything. He assured me he'd filed paperwork to cancel the policy. Lo and behold, he did no such thing, I learned. My HR person at work contacted me to say she couldn't enroll me in the plan because my individual policy was never cancelled. I called Anthem and they said no agent had ever called on my behalf and even if they had, they wouldn't have been able to cancel the policy because they needed authorization from me personally. Luckily I was able to take care of it all over the phone right then, and I should have done that in the first place and never bothered with Maloney and Ward. I can't believe that my agent either outright lied to me or else wasn't adept enough to know how to go about terminating a no longer needed policy. Very disappointed.

    Maloney and Ward is a small, family owned and operated insurance agency that has been in Culpeper…read morefor decades. These guys know their stuff! I had an Erie Auto policy through Maloney and Ward for a few years, and both acquiring the policy and cancelling the policy were very easy and I had no hassles at all. The only reason I no longer have any business here is because I moved out of state, otherwise I would highly recommend these guys for any insurance needs you might have. It is rare to find a business with a personal touch nowadays, and Maloney and Ward delivers.

    Bridge First Insurance - Dave golfing at the Travelers leadership conference

    Bridge First Insurance

    (34 reviews)

    I strongly do not recommend Bridge First Insurance. My experience with them has been frustrating,…read morecostly, and revealing of serious gaps in their knowledge and customer care. I had an SR22 filing, a legal requirement that only the insurance company can see--not the customer. In June 2025, I sold my car and canceled the title. I then asked Bridge First to cancel my insurance. They did so without warning me that canceling an active SR22 policy would lead to automatic suspension of my driver's license. The cancellation was processed by Jessica, with no mention of the SR22, no questions asked, and no warning. A simple reminder would have saved me from losing my license, paying $175 in fees, and going through the stress of reinstating my driving privileges. When I called to understand what went wrong, I spoke with Wade, who was dismissive and unhelpful. Instead of assisting, he said it wasn't their responsibility to check my file or remind me about the SR22. Worse, he tried to shift the blame to Progressive, insisting that they--not Bridge First--should have warned me. He also claimed he couldn't discuss the SR22 further unless I showed it to him or got it from the DMV--a clear sign he doesn't understand that SR22 filings are only visible to insurance providers, not consumers. As a result, I wasted another hour on hold with the DMV, only to confirm what Bridge First should have known all along. This is unacceptable. Bridge First Insurance acts as if they are only here to sell policies--not to support or protect their customers. They take no responsibility when things go wrong, and their staff clearly lack basic knowledge about what they're selling. They also refused to continue communication, leaving me to clean up the mess alone. If you're looking for a company that understands insurance and values its customers, look elsewhere. Bridge First will not stand by your side, and their negligence will cost you time, money, and unnecessary stress. They do not deserve the ratings they currently have.

    Jack is responsive, knowledgeable and treated me - a new customer - like I was a longtime client…read more He is friendly and does very well at balancing value and ensuring the coverage that's safe and proper for the client. I am very impressed.

    Billy Fox - State Farm Insurance Agent - homeinsurance - Updated May 2026

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