Did you know Heath Jackson, the owner of this store now runs Culture of Cycling in Fairfield? I didn't. It must take real effort to get an overall 2 star score after 65+ Google reviews but Heath managed it at Bike Force. Now I know why.
A month after I ordered a product that was in stock, over the phone I gave up on the excuses - a part was missing, the delivery address was recorded incorrectly, the courier must have made an error, etc. I asked for my money back.
It didn't end there: the sales system can't process refunds, internet banking requires a dongle that is inaccessible. It took nearly two months before I finally got my money back, and only then after the intervention of my card company. I've never had a worse retail experience anywhere. Don't buy from this guy - he's a fraud. read more