I would strongly caution anyone considering Big O Tires I brought my vehicle in for a routine oil change, and immediately after leaving, my engine failed. An engine does not just fail without cause--especially right after basic maintenance. This raises serious concerns that proper procedures were not followed, including the possibility that oil was not added to the engine. I escalated this to corporate and made a very simple, reasonable request: to review the surveillance footage of the service being performed on my vehicle. If everything was done correctly, this should be an easy way to resolve the issue. Instead, I've spent the last six weeks calling repeatedly (over 10 times) with zero response. No returned calls, no updates, no accountability. At this point, the complete lack of transparency and refusal to communicate only raises further concerns. If there is nothing to hide, there should be no issue providing the footage. I am documenting everything and will continue to pursue this matter until I get answers. I expected professionalism and accountability--what I've received instead is silence. Proceed at your own risk. read more

Do not trust this shop. Took my car in for an oil change and when I went in to pick it up, I pulled out it was not running the same. My car has not been able to start since and had to have it towed. The store manager did not help and the district manager will not call me back or answer any of my calls when surveillance video was requested. I truly believe they are at fault and do not want to admit it. As it's now been 6 weeks and I have not been contacted back. DO NOT TRUST this location. read more

Had a big nail in my front driver's side tire and it was causing some issues and concerns for a quick repair. Wonderful Jaimie was at the front desk and got me scheduled right away. No charge and my Pathfinder drove away with myself and grandkids perfectly! To Jaimie and the crew, you are all AWESOME!! Thank you so much! read more

I had a very horrible experience with Big o tires on Hunt highway and in Florence I took it in here cuz I had an oil leak they lied to me and told me it was oil pan broke a bolt off when trying to put the oil pan back together and did not fix the oil leak the problem was the top seal main seal so they told me they would fix it it would take two days I left my truck up there for 2 days and they did not do the work he tried to further more charge me $300 for an oil pan that there was nothing wrong with the original oil pan but they wanted me by another one at $300 since their tech broke off both in it so long story short they did not do the work my vehicle set up there for 2 days very extremely disgusted with this place Big o on Hunt highway in Florence Arizona I would avoid to not use it they will charge you for stuff that you do not need read more

I went to the Big O Tires in Florence AZ on Tuesday the 22nd for an oil change and the staff was Amazing. I did need some stuff addressed on my car, but they didn't push me to buy or do anything at the moment. Thank you to all the staff who worked that morning. I will be going back when it's time to get some work done on my car. Sarah Pryor read more

The staff are super helpful and so welcoming anytime I bring my car here. Josh is super nice and is always willing to explain the services. I will continue to bring my car here for anything it needs. read more

Update: After leaving my one-star review (below) I received a call from the store manager Jeff. He was apologetic about the situation, stood behind his work and made it right. Buyer beware of hidden fees. Purchased my own tires off of Simple Tire, took my truck into Big O to have them installed. I was quoted 1 hour of labor ($170.00), which I thought was fair. I also added an alignment to the service. When I went to pick up my vehicle there were random additional charges...TPMS Rebuild Kit ($7.50 each), Nitrogen ($9.99 each), and the alignment was more than the advertised price on the counter. Don't quote a customer $170 and their final bill is $460, that is BAD customer service! read more

Great and fast service. Great work. Recommend this place for all you car maintenance.

Josh helped me with a cabin filter in my car. Josh was very helpful and friendly I really appreciate his help.

Wow, not one word from Big O Tires about my review... so sad how businesses are " moneycentric" instead of customer centric... read more

Came to get some new tires on my truck. They took care of me. Explored options. Picked out some new tires I was comfortable with. Had finance options. Great value read more

Big O Tires - New tires - Tires Near Me - Florence, Arizona

Exceptional Customer Service - Thank You, Kyle and Dustin! People don't write enough good reviews when they experience truly exceptional customer service, so here goes: I wanted to thank Kyle and Dustin for going above and beyond during my visit! We brought in our 4Runner for just an oil change, but the experience exceeded all expectations. Kyle provided a short list of suggested services for our vehicle but didn't push any sales tactics, which was refreshing compared to past experiences at other shops. He even acknowledged that some of the suggestions could get pricey and told us to come back when we were ready--no pressure at all. Once the oil change was complete, Kyle walked us out to the vehicle and pointed out a few concerns to keep an eye on. Not only that, but he addressed a check engine light and a persistent tire pressure light that had been on for two years! Several shops (including Discount Tire, which replaced the sensors) and even a dealership couldn't figure out why the tire pressure light remained on when all four tires were properly aired. Kyle quickly diagnosed the issue: the spare tire also has a sensor, and it needed to be aired up. He had his tech air it up, and the light turned off immediately! After two years of frustration, Kyle fixed it in seconds. As for Dustin, he was incredibly personable and helpful while we waited for the service to be completed. He had great customer interaction, answered all our questions, and made the wait much more enjoyable. Even though I live in Surprise and happened to stop at this Big O Tires because of an appointment in Florence, I will absolutely make the trip back to this location for future services. These guys were upfront, helpful, and completely free of pushy sales tactics. I left the shop feeling confident and happy with the service provided. Great job, Kyle and Dustin! You've gained a loyal customer. read more

I came in February to get my oil change but never got my oil change! Went to another auto service, and told me car is OVER DUE; and should have came a long time ago! So thank you for taking me money never doing the service, had waited an hour for nothing! Save your time and car don't come here. read more

Due to its proximity with Anthems Sun City retirement community this Big O Tires handles golf cart tires, which many locations do not. Located next to the Safeway it's easy to get in and out of. I do not know if they patch tires for free though, like Discount Tires does. They do free air checks though which is nice. read more

Big O Tires - Tires Near Me - Florence, Arizona

Hi. I was a loyal Big O customer for many years. And then it happened... - The Big O store near me recommended new cabin air filter for my car. They showed me a picture of a used cabin air filter that was not from my car. My car did not come equipped with a cabin air filtration system. No big deal, I told myself. I'll just switch to another Big O store when I need my next set of tires. The new store was great! And then it happened... Tread separation issues on the new set of tires were a good reason to make a warranty claim. One tire was causing noise an vibration, but two separate Big O stores clamed that it was a bearing issue causing the noise. Rather than replacing the defective tire, they... You get the point. I don't need to waste more of your time or mine telling how a once great company with outstanding customer service has fallen into the abyss. I was sorry to see them go. read more

Great customer service, helpful employees. They can to even follow up to ensure everything went well on your visit. Recommend this company, thank you! read more

Everyone there at the Big O tires ,hunt hwy,in Florence,Az Did Great Job! Kyle very helpful and any advice we needed on our tires and all around excellent!! Thankyou guys! Jim& Dana read more

I walked in with multiple concerns about my vehicle. They took care of my car and even went above and beyond to take care of my battery. I asked for an oil change and advised them that my battery was dying and they might need to jump it so I could take it to autozone and have it replaced under warranty. Autozone is literally right next door. They did the oil change and took it over to autozone for me to have my battery replaced. Super stars in my book!! Thanks a million guys! read more

I came to Big O' Tires after work because I suspected there was a leak in one of my tires. I showed up a few minutes to close (I didn't realize, and I would never have asked if it wasn't an emergency). The manager and his team were helpful, friendly, and efficient. I'm so grateful to everyone there for getting the job done when they could have closed their doors on me. It's a huge relief to know I have the Big O' team in my neighborhood. read more

This store is a total rip off. Big O is notorious for quoting you one price and telling you that they need to charge more. They also charged me $32 for Nitrogen filled tires and told me I requested it. It was not even part of the conversation. This place will rip you. Save some money and drive a little farther and go to Discount Tires read more

I went to Big O this morning bc I heard a clicking noise on my car. I'm in town helping my mom after she fell. I am going home soon and didn't want car trouble. Manager Jeff Gorman provided a quote for Diagnostics and told me if it was going to take too long, they had a shuttle to take me home. I went to Safeway to pick up a couple things. Upon my return, I asked the technician, Steven Krout, if I could put my groceries in my car. He said yes and he wanted to talk to me about my car. Steven explained the noise was from the fuel injectors and normal for my vehicle. We have only owned it 6 months. Steven had also checked my tires and explained the wheels that were supposed to be on the back of the car were mounted on the front and the other set of tires was the wrong size. I had no idea and probably wouldn't have known for a long time if not for Steven checking. Jeff came out to the car with me and he explained it again bc I was still a little fuzzy on it. Jeff said they were going to rotate my tires so at least the wheels would be in the right place although that was not what I originally came in for. My car was ready in about 10 minutes. Jordan came inside and let me know my car was ready. No one likes car trouble. From beginning to end, this contact was professional, kind and caring. They didn't try to sell me things I didn't need. They didn't put me back out on the road with my wheels still in the wrong place. I truly appreciate the kindness, customer care, integrity and pride in workmanship Jeff Gorman, Steven Krout and Jordan demonstrated. It far surpassed my expectations. I cannot remember when I have ever experienced this type of kindness, competence and caring from a merchant. Thanks to all of you! read more

One morning before work, my husband's truck tire had a screw in it. It was losing air fast. My son & I had plans that morning to use the truck so we had to rush over to Big O without an appt in hopes we could get in. Jeffrey & am crew were awesome! They got us in and out with a complimentary patch in about 30 minutes flat. My son enjoyed a fresh complimentary donut while we waited. The place was super clean & enjoyable. Love the paint & chairs. We even got Dback vouchers!! It was probably the best experience I have ever had while at a tire place. They totally reset our stressful morning into a blessed day! read more

Great customer service, great environment. Go ask for Jeff he'll treat you great! Thanks for the great service!!!

I've been to a great amount of auto repair and tire facilities before and I can guarantee you that this shop sets the bar very high for all around. Great work takes time so I appreciate that they don't rush the process. Thank you Big O Tires !! read more

Bought tires couple weeks ago here, noticed this morning tire was really low ran by really quick let them check it out. Jordan found the nail fix the tire I'm back on the road again fast. Big thank you to Jordan and the Big O tire team at Florence Arizona. read more

Big O Tires - Jordan fixed tire fast. Thx Big O Florence. - Tires Near Me - Florence, Arizona

I had an appointment for an oil change, I was actually taken in 10 minutes early, they did a great job and came out and showed me my filters so that I would know they were fine and did not need anything other than the oil change and they rotated my tires. I recommend this new Big o as I used to go to other stores when I've lived in other places and I have to say this is my favorite. read more

These guys are awesome! The manager Jeff is a great guy and honest! He lives in the community and takes care of his people and customers!

Either the technicians are not trained very well or the are just incompetent. I took my car there to have a tire looked at for a slow leak. They stated their was no issue with tire after supposably place the tire in water and did not find a leak. The following morning my family and I drove to Utah. When we arrived it Utah it was time for a tire rotation and I still notice that my tire pressure in the one tire was still lower than the others. I let the company which I will not name know that I have an issues with a tire showing low pressure. When they removed the tire to rotate it, they found the issue. Their was a small nail in the tread. I want to thank Big O Tire for proving to me that they can not be trusted and are a joke. I will never return to this or any other Big O Tire store again. I will not recommend Big O Tire to anyone. read more

Great and reliable service every time! Jeff has helped me out on more than one occasion and I can honestly say he and his team are amazing, thank you for always taking care of my vehicle in a timely manner and with excellent service! I highly recommend! read more

I stopped in with a flat tire. They repaired it for free!! And had me out and on with my day in less then an hour. Thank you big o!!!