1. Big Guys Movers

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Las Cruces, NM

Big Guys Movers

3.0 (9 reviews)
Open • 7:00 am - 7:00 pm

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Services - Big Guys Movers

In-state moving

International moving

Out-of-state moving

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Heavy work table somehow got wet in the pod and rotted. When it was delivered it split apart. It was rendered useless.

The best I can say is that they showed up on moving day as scheduled. They also worked out keeping my items in storage until I closed on my new home. That's where the good comments end. Facts: 1. I asked for a Fri. delivery date but the scheduler chose Sun. instead and tried to blame me saying, "I thought you said that date." It was too late to change. 2. Then I was blamed for not being home when the delivery came on Sat. instead of the scheduled Sun. 3. A major piece of furniture was broken and instead of an apology or "don't worry, we'll help you on the claim" I was asked how it happened as though it was my fault. 4. Many of my boxes marked with big red fragile stickers and "Please load on top" or "Top load only" were rough-handled. I saw them loaded in every which way and when delivered sometimes they were the bottom of a stack of heavy book boxes. 5. The worst, though, is their failure to respond. I wrote several emails and texts trying to get someone to call me to work out the claim on the destroyed table. Finally, a very snotty lady called and after listening to her explain things that didn't need explaining I tried to get a word in to let her know what the upset was about. She rudely cut me off and refused to let me ask a question or speak. I am not used to receiving phone calls where the person simply shouts at me as I try to explain what's going on. She complained about the number of "very long emails" I'd written. Well, yes, they are long. They contain a lot of information. In the end, after yammering on right through anything I tried to say or ask she hung up on me. She considered it a threat when in my email I explained that I wanted to give a good review but their failure to respond was pushing me toward this review. She laughed and said, "We don't care if you give us a bad review." That pretty much sums up their attitude about customer service. The customer is allowed to be quiet and listen when they finally decide to respond. The customer's concerns don't matter, her possessions don't matter, damages don't matter. Basically, you don't matter.

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5 days ago

Came with last minute request and did a great job moving heavy furniture without damage. Careful and considerate of what needed to move.

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5 years ago

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6 years ago

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Jesus V.

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5 years ago

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7 years ago

Great help unloading our truck. Fast and efficient. They were timely and professional. Good job guys

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5 years ago

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6 years ago

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RJS Moving Services

RJS Moving Services

(19 reviews)

RJS Movers provided excellent care for our personal items and the team of movers were friendly,…read moreattentive, very helpful, going above and beyond in their customer service, kindness, and responsiveness. Truly, an excellent experience with this team. Thank you!

Our move was from El Paso to Washington state. We did our research and RJS seemed to have high…read moreratings. We supplied almost 30 blankets to help protect our belongings; they had tape and rope. We had 2-16' PODS, which was ample space for our things, we arrived in El Paso with 23' ABF trailer that still had space in it. The only additional items to this move were the washer/dryer. The packers looked around, then just randomly started putting things in the PODS. I have never seen such a crap show! In the end, we had to give away...1 floor lamp, our safe, the mirror to a dresser, our patio table, a desk, and a few small items. Our vehicles were already packed up. There was plenty of space in the PODS as I could see from the back to the front. But I was told not to worry, they are the professionals. (?) I asked them to make sure to wrap my curio as it was mostly glass. Oh, sorry we have to more blankets. I offered large cardboard sheets to place around it. Once our PODS arrived at our new home, the doors wouldn't open and the load had shifted that much to block it. The team of movers arrived to unload and had to take pictures before they began so to be sure not to be liable for any initial damage that they saw when the PODS were open. They also took pictures as they unpacked it. Yes, it was bad. The placed a table saw against my curio which scratched the finish in various places as the cardboard they used was just crammed in there. They used packing tape to hold doors and drawers closed which caused the finish to come off with the tape. All 6 of my dining room chairs have scratches and gouges, my daughters new bedroom set has scratches/gouges and chunks missing, my refrigerator had deep scratches, Plastic storage bags I used for bedding/blankets/etc. where ripped open- I thought they would use them for cushions, totes were piled so high they collapsed and fell over. The unloading company was in awe when they started and said they were sorry (for something they didn't do) this happened. I WOULD NOT RECOMMEND RJS TO ANYONE. IF I HAD THE HELP ON MY OWN, I COULD HAVE DONE A BETTER JOB. WE HAVE MOVED ALOT AND I KNOW HOW IT GOES AND WHAT A GOOD JOB OF PACKING LOOKS LIKE. THIS WAS NOT IT. THEY SUCK!

The Moving Company

The Moving Company

(3 reviews)

The guys were great. Super nice, very fast, cautious, and did exactly what I asked them to do. They…read morecame 15 mins earlier than the scheduled time and only took 3.5hrs. I am very satisfied and would recommend them to all my friends. FYI : They charged $370 (4hrs minimum)

A few months back we moved from our house in Las Cruces, NM to Dallas Tx. For this move we chose…read morean Allied Moving Van company called The Moving Company. This is our story: The Moving Company charged us over FOUR THOUSAND DOLLARS to move our things. We were offered a supplemental insurance policy from the moving company itself, but the policy was so expensive we thought we'd never recoup the cost, even if they broke lots of things. We were WRONG. The list of items broken and destroyed is too long to list , but these are a few of the things that were broken and/or destroyed. An outdoor dining table---the movers actually told us that this happened when they decided that rather than carry the table the length of the van, they just SHOVED it to the exit, and snapped one of the legs off in the process; a handmade outdoor fountain with sculptured metal bamboo shoots mounted on a concrete base had the bamboo pieces broken completely off the base; a very heavy stone angel had one of the wings broken off; a Storyteller sculpture had several of the children broken off; a glass lamp was completely shattered--nothing left but the lampshade; a large metal accent piece with many arms was completely misshapen; a Lladro porcelain figurine had a large piece broken completely off; many, many serving pieces were broken and destroyed, along with crystal stemware with the stem snapped off. These are just a FEW of our ruined items. So you can see that these were not just small dishes and serving pieces. These were large, substantial pieces of art and furniture. We honestly began to feel that this had to be almost deliberate. There were things snapped off and broken off, and not as a result of a slight shift in packing. Not even things that we had pointed out as being valuable and important were packed in bubble wrap or Styrofoam, and certainly had no crating around them. We could understand a few broken pieces, but this was RIDICULOUS. In a subsequent call to the Moving Company, we were told that since our experience, things have changed. This company knows they are in the wrong. Moving is hard, even when it goes well. When you have thousands of dollars of damage done to your items, it becomes very personal. We were never offered an apology other than "we're sorry you're upset." In fact, in one reply to us, it was mentioned that we were just upset because we didn't take the extra insurance and so we were upset that we didn't get lots of money. We wonder, IF we had paid for more insurance, would they then have been more careful? If you have a choice, don't choose this company. I know they have had good reviews in the past, so we're just not sure what happened to us. But it could also happen to you.

Big Guys Movers - movers - Updated November 2026

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