As buyers, We loved dealing w Big bear escrow in the beginning of our transaction. Very friendly. We chose to pay off all of our credit cards and a car thru escrow funds. We closed on 11/7 We continued checking our credit card accounts almost daily to find out if the funds were sent and paid. NOTHING! We called Big bear escrow 3 different times and each time they told us the payments were sent on 11/15 and due to thanksgiving and weekends that it usually takes awhile. Be patient...We finally called again on 12/3 and Laura Iverson told us there had been a big mistake on their end and they would pay us the late fees we had to incur on all of our credit cards. WE always pay our CC's on time. Due to this unprofessional business we HIGHLY recommend choosing a different escrow co. And avoiding Big bear escrow altogether. Needless to say it was a very stressful time for us when it should have been a very exciting time buying our new home. read more

Poor Communication! We are in escrow and about to close and have sent out our closing cost a week ago and found out that we sent it to the physical address (which we have come to find out is the wrong address) and big bear only allows mail to PO Boxes. That was not specified on the escrow instructions (although when my husband was contacted by Barbara Velasquez she blamed it on me that I was informed, lies! She couldn't even return my call to verify the amount to close escrow). Also, we were scheduled to close Monday (yesterday) but they failed to send the final escrow docs to the seller. So not only is escrow extended by two days but now it is extended by an additional week! All because they failed to notify us of the correct mailing address, that should have been done since we do not reside up there. And they didn't even call us to find out the status of us sending funds even though they knew today was our closing date. So frustrated! So now our very large escrow check is floating somewhere with the USPS because it is being returned to our address. As if it isn't enough stress purchasing a property they have very poor communication and definitely show they are not on top of their stuff. Not good when you are dealing with peoples money and property. Needless to say any other properties we invest in; in Big Bear Lake we will absolutely make sure Big Bear Escrow Inc. is not the company we use. read more