Don't buy anything from this company. Their service is horrible and they don't stand behind their…read moreproducts. See below for how they handled my problem. They should be out of business with the poor service.
.
Good afternoon, Mr. Schwartz
First of all, excuse the late reply.
Unfortunately, for changing or returning the defective scale, you need to go to a physical PACO MARTINEZ store before the expiry of 30 days from the purchase.
In addition, if the payment was made by credit card, the customer needs to be present to reimburse the amount.
Sorry for the inconvenience.
Formato_Atencion_Clientes_Tiendas
Gimp_LOPD_Español
De: catlog [mailto:catlogking@aol.com]
Enviado el: jueves, 15 de mayo de 2014 18:36
Para: atencion_clientes@pacomartinez.com
Asunto: Bascula digital de viaje
I was in Barcelona and I wanted to make sure that my bags were not over-weight for my trip back to the United States, so I bought your digital scale. I purchase it on 12/5/14 from Paco Martinez store at the Gran Via II Mall for 9.99 Euros. I took it back to the Hotel and followed the instructions, but when I tried it on my luggage, it would not register. I could not weigh my luggage and was very disappointed. I have the scale, but it is useless. I would appreciate your refunding me my money or sending me one that works. I have the defective scale, tell me what you want me to do with it? I am sending you the following information.
Harold L. Schwartz
4 S. Lake Dr
Stamford, CT 06903
203-968-0460
catlogking@aol.com
Information on scale
Bar Code: 5-315063-001341
Model No. 53150630
Color: 01-Negro
Sales Slip:
NIF: A-53165858
Nombre: P36T/201.508