Easy to schedule, quick to diagnose the issue - these guys know what they are doing. I felt the pricing was fair, and what I expected. Everything they need is usually in their van (vs multiple rescheduling/multiple trips which is annoying). Disraeli is who has shown up to help me over the years, and most recently to replace an ancient outdoor spigot. both he and Jason are pros. read more

Needed repair on my Navien tankless combi boiler water heater (a bit of a specialty task / need). I consulted Navien's website first for service providers (they were not listed there), but consulted BBB(Better Business Bureau) and did a quote request (the request went out to a number of companies) Based on my (detailed) request, I would have appreciated if they said they don't specialize in this work, however they were did schedule a consult quickly. The tech that came out, while punctual and respectful, didn't appear to focus on and provide a suitable solution for my specific needs (I was quoted for a replacement of the pressure release valve - something outside the water heater that was making noises / having the issue). After getting advice from others, I would have had to spend more time and money as the pressure release valve would not have solved the issue. Quick response and quote, but not really what I was specifically looking / needing. Not to say I wouldn't consult them in the future for other, more general repair needs. read more

Jason and team were professional, accountable, on-time, competitive and kind. They used state of the art equipment which helps with my older home built 1959 with future sewer pipe and plumbing needs! read more

Jason was able to come out on the weekend and repair a leaking/broken pipe and snake the drains. He was really kind and explained everything. His work was thorough. We are confident that the issue was properly fixed and we would definitely use Big Apple Plumbing again. read more

I completely disagree with your reply Jason. With the average renter or homeowner who is struggling to make ends meet an experienced handyman is more than capable of replacing 2 water supply lines with shut 2 shut off valves. This is not a complex job!! Paying $120 for 2 hours of work (I supplied the parts @$40) and using my handyman was far more reasonable and fair than paying you $1000 plus for the same repair. I still assert that you Big Apple Plumbing are taking advantage of your customers esp. seniors and women!! Citizens be informed on the repair you need and get multiple estimates to avoid being overcharged by greedy plumbing companies! For simple jobs like this find an experienced handyperson and save your money. Avoid shockingly overpriced ripoff repairs by liscensed/warrantied pro plumbers for simple repairs! I dont typically write reviews but getting such an extremely high estimate for this simple repair left me no option. Shame on all you warrantied/liscensed pro plumbing companies that charge exhorbitant prices. This includes you Big Apple Plumbing! read more

Big Apple Plumbing - Shut off valves and coiled water lines attached to upper faucet lines done. Not by Big Apple with an extra $800 plus in my pocket! - Plumbing Near Me - Westminster, Colorado

Great service professional friendly efficient service customer oriented On time Adaptable read more

They wanted to charge me $247 for a "diagnostic fee", which was in addition to the $89 "service fee" I had already agreed to pay. Every single plumber/electrician/tradesman I've ever worked with included inspection and diagnosis as part of this service fee. They quoted $600 for a simple garbage disposal replacement, in addition to some other crazy marked up prices. Total scam with inflated prices. EDIT: After this post he started emailing me calling me a liar, slumlord, etc. Not professional in the slightest, and really solidified my choice not to hire them. read more

Big Apple Plumbing - Manager spending time berating me - Plumbing Near Me - Westminster, Colorado

We woke up at 4:30 to flooded bathroom called Big Apple Macias came out and took care of the problem. Arrived in good time. Would recommend him to anyone. Thank you Macias and Big Apple Plumbing Bess and Margaret read more

Big Apple Plumbing saved me A THOUSAND dollars on a Water Heater today!!! I had an estimate from Priority Plumbing for an install/ take away of a water heater( generic brand)He would give a one year guarantee. $3588.00 the technician was dismissive and intimidating- telling me it had to be done immediately. I said no thanks and I got a second opinion. I called Big Apple Plumbing and told him everything. Big Apple Plumbing (Jason) came in, installed an American brand Water Heater/ took out the old one gave us a safety pan underneath and full clean up (On a SATURDAY) for $2600 TOTAL! He was fast, efficient, Funny & Kind. He showed my Autistic son exactly what he was doing and helped calm his fears. Jason explained everything with a no nonsense happy demeanor. A+++ Thank you Jason!!!! read more

Big Apple Plumbing - 50 gallon gas water heater - Plumbing Near Me - Westminster, Colorado

Disraeli came due to an emergency leak and to move our water shut off which was in the back of our crawl space. We appreciate how fast he could get to us and repair our issue. He arrived within the hour that he quoted us. He was also quick because we had some appliance installs coming as well. It really saved us from not having major water damages, and being quick so our appliances could get installed. read more

Even though they advertise that they can provide estimates on Yelp, this information is wrong. They do not provide quotes "over the phone." Needed a quote on labor for a toilet fill valve replacement but was messaged to call the office. So do not even bother messaging them for help. It is just more convenient to book through an app than calling in. Waiting for this plumbing company to catch up to 2021. read more

An hour into Big Apple's plumber attempting to clear a mainline clog it was clear something was very wrong, so I was googling to try and educate myself on what might be going on. That was when I came across an SFGate article that said a competent plumber would ask if the home had a "clean-out", and remembered why I didn't remember prior plumbers pulling the toilet to clear a clog. Something seemed off when he asked where to put the toilet before starting work, so I had asked if removing the toilet was the best way to do the job, but even that question did not promot the plumber to ask about a clean out. Too bad he didn't because the entire encounter was disastrous. He didnt use the clean out. He sent the snake up the vent, but didn't know it. He couldn't get a camera in the system. When I remembered there was a clean-out, he couldn't see the snake in the mainline, and lied about why he couldn't see it. He lied that the snake would have broken through the vent pipe in the attic if it was in the vent, and we would see it. Long story short, he spent much of the event on the phone with his boss since he didn't know what he was doing. He cut the snake off when I told him I didn't agree to that step. He said he would send a crew the next day to dig up the mainline. I said no. Turns out every plumber that answered my query on their forum in Reddit agrees, the plumber was responsible for asking about a clean-out, after all, he, not I, ams supposed to be the expert. Next day, the plumber from a diff company successfully got the the camera into the pipe, saw the snake, which was hanging off my roof. The blockage was cleared in minutes. I asked the owner to call...he didn't. Then I emailed to dispute the invoice he sent instead. That was what prompted him to call...after the third time he talked over me and called my "dear", I asked him to stop being condescending, at which point he literally scarted screaming at me, yelling profanities, and threatening me. It was impossible to come to a mutually agreeable conclusion to the completely botched, inept and failed efforts of his incompetent employee because of his refusal to let me speak...he would hear nothing of what I said, insisted I agreed the work was satisfactory (I had actually refused to sign that part of the plumber's documentation). This company failed on every front, and cared only about making a profit despite their ineptitude. Buyer beware. UPDATE: having read the owner's response, I will point out his lies. 1) the plumber never looked around for a clean-out. Yes, it was under landscaping, but that is why he should have asked. Yes, it was after dark, but there are several floodlight in my yard and it was clearly lit. I did not call his office, I emailed and he responded. I did not complain about the price, although before I found out their ineptitude caused the problem I did ask why they wanted to charge me $400 for snake that is readily available online for significantly less money. But once I knew their errors caused the whole problem, and because I did not agree to them cutting the snake. Additionally, their documentation says if the snake is trapped or damaged in the swere line the customer would be responsible, but they NEVER put ot in the sewer line, and if their plumber understood he should have seen it in the cleanout or knew how to get a camera in the pipe, they never would have cut it. Ask any plumber...read Reddit...it was their job to ask about a cleanout and not assume the customer is going to remember or direct them as to the best way to do the work. If he want his snake back, its laying behind my shed. I never threatened him with negative reviews, and even if I had tried he was so busy screaming profanities at me he wasn't hearing anything I was saying. He can try to send me to collections, but so far I have not heard from collections, but if ai do I will tell them it is under dispute. Just because he says he will only gives facts doesnt mean he did. He took advantage of the situation, the late hour, sent an unqualified employee, and acted like an oaf and bully. read more

Big Apple Plumbing - Competent plumber finding the snake on the roof the next day. - Plumbing Near Me - Westminster, Colorado

There was water coming from the PVC pipe of my tankless water heater and I contacted Big Apple and they got me in the next day. Disraeli arrived and assessed the situation and provided me a quote that was considerably higher than I was expecting and I couldn't afford. After speaking with the office he was able to reduce it some but still anxiety inducing. He asked me a price I would be comfortable with and I suggested it, he called the office again and it was approved! THANK YOU! He didn't have the part and had to go pick it up and drove all the way into Denver to finally find it. It was fixed that same day and he even showed me how to flush my own tank (that I guess you should do annually). Highly recommend! Thank you Disraeli! read more

Do not use this company! prices are 3 times more than any other company. The company was professional and everyone was nice. However, the price gushing is ridiculous. It cost over $900 (that's with the 10% discount) for a shower knob to be fixed and water pressure to be analyzed for another issue that was not fixed. I provided the parts for the shower knob so this is all labor for an hour and a half. I know the owner is going to reply that they discussed the price before moving forward. However, it was not discussed until they arrived. Which means, I either pay them $1,000 or $100 for them to walk away and then I have to find another company to come out. That's not really a choice. Plus, my decision was based on the problem being fixed. Only one problem was fixed, the other was not but still was charged read more

We've used Big Apple twice now between 2019-2021 and would definitely use them again. The best thing about the company is their responsiveness and ability to act quickly. When our hot water heater went out in 2019, we got a few quotes and Big Apple was by far a more reasonable cost than others. 2 years later, we had an issue with a rusted piece and while we were disappointed that it was not covered under a warranty, we were grateful that they could get someone out the same day I called and fix the issue right away. We appreciate the good communication and responsiveness and plan to use them in the future. read more

Super responsive--called me back in the middle of the night. Jason was very helpful in explaining my situation and what to do before a plumber arrived. Although I went with a different company that could get someone out sooner, I was pleased with how responsive and helpful they were under stressful circumstances. read more

Unbelievable. I called to ask for help and they refused to help me with my service. The person I spoke with hung up on me in the middle of my sentence. I had a simple request to have a service call to look at some leaking pipes-- a simple job. I called back to ask for the source of confusion. He promptly used the F word in his response to me. I hung up at that point and felt inspired to write this review. I have never had a person I just met speak to me that way. Pretty unreal that a "professional business" would hang up on me, use obscenities, and refuse to answer my calls or take my job. Terrible company! Edited: Don't be fooled by Jason's poor defense on the situation. He even wrote me another angry message directly after our altercation. I treat everyone with respect and would never lie to hurt a business intentionally or out of spite. This man has anger issues and treated me with the disrespect that warranted this review. read more

They responded quickly and are transparent in their pricing, but I recommend getting a second quote before moving forward with any work. There are much less expensive options out there... I paid $500 for them to try to thaw my frozen pipes (despite that the tech wasn't actually able to thaw them). I then called a different plumber, who successfully thawed the pipes and charged only $250. Though I obviously had a choice, I'm disappointed in how much I overpaid for Big Apple. I wasn't going to write a review, but both my general contractor and the other plumber were shocked at the price I paid... so I felt that I should share this experience and remind people to get another quote! read more

I do not recommend!! Called to have plumber come out for estimate on drain repair. Quoted me a $39 charge to come out. When I showed him the problem he said it would be an additional 180+ dollars to diagnose the problem. When I protested the amount he walked out to speak to someone at the office. When I called the office to ask why I wasn't told about the additional charge when I set up the phone appointment the dispatcher starting yelling at me and calling me dirty names. I'm shaking from the experience. The person responding to this review is not being truthful. Please read the other low star reviews about their behavior before you decide to call them. read more

Big Apple Plumbing - Plumbing Near Me - Westminster, Colorado

Our upstairs shower leaked water down to our first floor right before the holidays and before a large storm. I called Big Apple Plumbing and they were incredibly responsive, transparent on pricing and were able to come the next morning at 9am. Jason the owner, showed up early, gave us all the information we needed to know to make an informed decision and fixed our leak quickly. Although they are on the pricier side I'd highly recommend Big Apple Plumbing! read more

I Originally did not want to use this company because of their $69 service fee. But after having other places not show up after making an appointment or telling me they would call to let me know when they were coming, and also not showing up. I decided it was worth the $69 fee for the reliability and good customer reviews. Alex came and diagnosed the problem, and was able to get started right away and finish the job within a couple of hours. He was early, friendly and very professional. He Explained and showed me everything that was needed. Before he pulled away I decided to check to make sure there wasn't any water leaking. I did notice some. And he was very nice about getting out of the truck and coming back and checking on it. Turns out it was just a little residual left in the line. I was happy with the service I received and I also appreciate their guarantee. read more

They charged me $400 to do 15 minutes of work, probably less. But I guess it was worth it since they had to run to Home Depot for the $10 part. ‍ When I asked how much to finish installing the sink, he quoted me around $1000. I said no and it took ME, someone with zero experience, 20 minutes to complete the job. I had already removed and disconnected the old floating sink. I had just lost all motivation when I hit a snag so he saved me but yeah, next time I will take a breather and try again. Lol. read more

Highly satisfied with Big Apple Plumbing. After three days of sub zero temperatures, we had a burst frozen pipe in the garage that was about to leak water everywhere. The water needed to be shut off at the street (not in the house) and the pipe repaired. I called six plumbers and the best they could do was schedule us 1-2 days out - I am not complaining about them, there were frozen pipes everywhere. Big Apple Plumbing was my 7th call - Jason (an actual plumber not a front desk person) answered the phone and was quick to note the severity of the situation. He was busy too, but took the time to give me some alternative advice - "call the city and have them turn off the water at the street." I immediately acted on this advice and the Town of Superior came out within 5 minutes to shut the water off at the street. It had not occurred me to call the city and none of the 6 previous plumbing companies had taken the time to give this simple advice! After averting a potentially serious disaster, I called Jason back again to schedule the repair. He fit us in on the same day as an evening emergency trip and fixed the problem that night! We are very grateful to Jason and highly recommend Big Apple Plumbing. read more

Big Apple Plumbing - Burst frozen pipe about to leak - Plumbing Near Me - Westminster, Colorado

Called to speak with someone about adding 8 instahot type faucets/sinks in my house. All of a sudden I felt like I was buying a used car. The gal on the phone says, "ok so let me tell you how we work, first of all we charge a $49.99 trip fee before any work is performed." I immediately was taken back by them trying to sell a service call inside of actual work. She didn't even know if they did the type of service and I was already getting the pitch. She also says, this isn't California anymore after mentioning they didn't have that out there where we moved from. Seems like the plumbing industry might need some better regulation. This review is my opinion only. Edit: Owner called me to explain why their structure is setup to charge upfront. Although we are not a good fit for this type of plumber, it is possible it may fit another type of client. Updated stars to 2 stars because of the call, and the owner was friendly. Edit 2 (after owner replied): If you are selling a new system like an ion exchange system or a Halo5 system, or if a client is wanting to get a hot water recirculating system to achieve an instant hot effect on all faucets, you should probably have a product knowledge guru that also specializes in customer service come out. Not necessarily a plumber who in some cases may not have the personality to discuss products with clients as efficiently and effectively. To charge every client with a "service fee", isn't smart business in my opinion. read more

They were very pushy saying we need to know now. I just wanted a few minutes to think it over. Quote was very high. I talked to the owner he was very rude to me. The owner was suppose to send me the quote and pictures but got mad and then said he would not. I guess he is not a man of his word. Beware. Terrible experience. Don't call them you will be sorry.. Edit. UPDATE. Owner responded with lies. Did not send quotes or pictures. Lies about phone calls. Very unprofessional!! read more

3 stars because I didn't have service completed with them so it would be unfair to rate them lower. Plumber came out and told me it would be $425 to snake the drain. I (admittedly rudely) told him that price was a rip off. He took offense to, refused to do the work when I agreed to pay the $425, and left. I was rude, that part is completely fair on their part. So I do apologize to the guy who came for my rudeness if he sees this. I had another company come out two hours laters, diagnose the drain just had some ice in it that could be melted and there was a jam in the garbage disposal. They fixed everything for $140. We both win, Big apple doesn't have to deal with a rude customer ever again and I don't have to spend 3x the costs for a plumbing repair. read more

Good service The service was great. Guys were. Wry friendly and courteous! They made it to my house on time and ready to solve my problem. They actually helped find the best and most cost effective solution to my plumbing problem. They were so good and on point that I'm contacting them again for my heating problem! read more

Our sewer line backed up and they were able to come out the next day and get it all cleared out. They also scoped the drain line so we could see the condition of the entire line. Jason was fantastic and very professional. read more

They responded quickly and dispatched a tech quickly to provide an estimate to replace my hot water tank. Dispatch fee was charged ($69) and the estimate was provided. Tech informed me the dispatch fee is waived only if I agreed to quote and have them start work immediately. I felt pressured about this tactic and went with with my instincts to shop around for estimates. I found much less expensive options out there and was very glad I did not pull the trigger to move forward. Giving 3 stars based on responsiveness. read more

I am a returning customer. This time my sump pump was not releasing water and so my basement was about to get flooded! It's so nice to know I have Big Apple Plumbing to call and know that they are always knowledgeable and professional. Jason sent someone out within an hour! I am so relieved and grateful! read more

This business was the first I called to set up to deal with a leak under the kitchen faucet. To their credit they were timely and coronavirus aware in what they did. We paid $39 for the appointment which was fine but could not go ahead with the job. Turns out we needed a new kitchen faucet and what we were quoted was just way too high at least in my opinion. Even our buying a faucet from Lowe's and needing it installed was too high for us. We had to use someone else for the install and in doing so saved over $100. Still we appreciated that the fellow who came pinpointed the problem and did give us options. However we could not proceed with them to finish the task primarily because the cost was more then expected. We used another service and it all worked out for us. read more

I am responding to the comment the owner made to my comment. I can understand his anger if he thought I threatened his business manager. But I did not threaten his business manager. I did say that I felt the price was unreasonable and I wanted to discuss the charge with the owner. The price was much too high for an hour's worth of work. I think $400/hour is too high for plumbing work. I think they should have charge a lot less ($150/hour seems reasonable). We never got to this discussion because he started yelling at me right away. read more

Great if you need a last minute fix. Very overpriced. Do your research ahead of time or else expect to pay around 1.5-2x the price for things. They will try and rip you off if you are not careful. They will try and tell you that you need to have certain services done because their "specialist" says so. They will then quote you $25,000 to repair an entire pipe from start to finish when 95% of your pipe is perfectly fine. They will try and convince you and pressure you that this is the only way to "resolve your problem". To update the comments from the owner that he changed (after pretending not to remember): wish I still had the text, so I could put it up here but I was asked to remove this review by the owner. We had 2nd and 3rd quotes done on our house in addition to two more scopes. I then it had it supervised by another "specialist" and no one even came near their quote. Our lines were perfectly fine under our driveway. Don't be deceived! Get more quotes! This company is falsely elevating their ratings and then updating their comments later to make it look their poor reviews are their customers' faults! For a company that "depends on their customer's experience", they are very unprofessional and deceiving. read more

I wanted to take a minute and leave a review for Jason Wilkat. I called Big Apple Plumbing and from the beginning Jason was very professional. He was already on a job but stayed in touch with me and provided his ETA. Once he arrived he reviewed the job and provided me with a quick solution. He's very personable and is definitely a master plumber. If you need plumbing work he's definitely the right guy for the job! read more

They called back on a Saturday and came over within the hour to fix our backed up main line. Three other plumbers that I called prior never returned a call. Jason came out himself and made sure the problem was solved, and upgraded a couple parts that previous workers had just placed a band aid on to cheap out. I will be using them again any time we need plumbing services. read more

I called Big Apple Plumbing when I was having issue with my faucets and they provided clear advice on the phone that saved me a paid consultation visit. I will definitely call them first if I ever have a plumbing issue. read more

Perfectly executed project. Jason was personable, knowledgeable and worked through the issues we needed addressed with clarity and with an answer in place. Highly recommend this company for your work. read more

While I really enjoyed the response time and the availability for questions over the phone, I was not impressed with the surprise of fees and costs. I was told a $69 trip fee would be assessed and knew a military discount would be applied. After that time an estimate would be provided. However, upon arrival, we were supplied with an estimate on what WE as the homeowners thought the problem was. If we wanted the plumber, the professional who actually knows plumbing, to do a diagnostic and tell us what the problem is and what the costs would be to fix, we would need to pay over $200. Not good business in my book. read more

Although the price point was too high for my current situation the information was good to have as I continue to get quotes and fix my water heater issues. I will say though that I'm glad I kept my yelp conversation with the owner offering the free consultation, as the technician tried to charge me a consultation fee after I said let me get some more quotes, but he was nice enough to honor the messages with the owner. read more

Terrible customer service! Owner seemed not to want my business from the minute we got on the phone. He was unclear on how the estimate process works or how much it would ultimately cost. When I would ask clarifying questions, he seemed annoyed and told me it "doesn't sound like we're a good fit for each other". I totally agree. I don't like working with people who I feel are hiding something by not being up front and answering basic questions. I found another company who was much more professional and enjoyable to work with. Read the other reviews. My experience is not unique. read more