Absolutely horrible ! Americans be warned they charge you for daily charges then if you go on a trip longer than 30 months or anywhere outside of their assigned designated area they charge you extra. It went from 6.00/day to fines the first day of 15.00 each plus the daily 6.00 charge. Why would we want a bike we can only ride for 30 min? What a rip off. Take a taxi and negotiate the fee read more

Bici Playa - Extra charges for ride that went over 30 minutes - Bike Repair/Maintenance Near Me - Playa del Carmen, ROO

I am frustrated because the BiciPlaya charged me $150 pesos for something that should have been free. I was not checking my charges because I didn't have a reason to be charged, so then came upon 3 charges one day. They would not refund me for 2 of them because it wasn't within 5 days. This is not a fair business practice. BE WARNED BECAUSE THEY WILL TRY TO CHARGE YOU WHEN YOU ARENT PAYING ATTENTION Estoy frustrado porque BiciPlaya me cobró $150 pesos por algo que debería haber sido gratis. No estaba revisando mis cargos porque no tenía un motivo para que me cobraran, entonces encontré 3 cargos un día. No me reembolsarían 2 de ellos porque no fue dentro de los 5 días. Esta no es una práctica comercial justa. read more

See all

If this is Bici Playa1 on Avenue 30th avenue entre Calle 28&30, N adios great! I love my Gospel 25 E-Bike! Smooth as silk, perfectly assembled by Mario! Thanks! Si esto es Bici Playa 1 en la Avenida 30 entre Calle 28 y 30, ¡genial! ¡Amo mi bicicleta eléctrica Gospel R26! ¡Suave como la seda, perfectamente ensamblado por Mario! ¡Gracias! read more

Ive never posted a complaint but this one is warranted. Im disgusted with the treatment at Bici Playa on 30ave in Playa del Carmen. I brought my bike to be serviced. I didn't inspect it at the shop as Ive been a client for 12 years so I trusted the owner that was present. Im not going to get into the fine details but they didn't do their job to "service" my bike at all. I literally had to go buy oil for my chain after and put air in my tires. It cost me 300 pesos. I tipped the kid a small tip but normally I wouldn't think he got tipped. Anyway it bought him a drink. He scoffed at the tip with the owners associate and laughed in my face and in front if the owner. The owner didn't do anything. Im appalled at the horrific entitled behaviour for not even doing the job and literally ripping me off then scoffed at the tip I left. Simple, I'll never go back! read more

I would highly recommend this shop. I bought a bike there today. It was a reasonable cost, they made customizing it easy, and I was out the door within minutes. The service was excellent and I'll be recommending this shop to my friends. read more

See all